About PepsiCo

PepsiCo is one of the world's largest food and beverage companies, with iconic brands consumed over a billion times daily across more than 200 countries. In Mexico, PepsiCo has been a household name for over 116 years, featuring beloved brands like Sabritas, Gamesa, Quaker, Pepsi, Gatorade, and Sonrics. We foster a culture of curiosity, innovation, and inclusivity, where every employee—from leadership to front lines—dares for better. Joining PepsiCo means contributing to a global mission that makes the world a better place through sustainable practices and transformative products.

Role Overview

As End User Services Manager at PepsiCo in Miguel Hidalgo, Mexico City, you will lead Field Services strategy and operations across 17 LATAM countries, supporting approximately 35,000 users in offices, field, plants, mixing centers, and distribution centers. This regional role ensures seamless, secure, and high-performing technology experiences, aligning global IT strategies with local needs. Drive user satisfaction, operational excellence, and innovation through Microsoft 365, GenAI tools like Copilot and ChatGPT, vendor management, and lifecycle tech refreshes. This position offers a chance to shape the digital workplace for a Fortune 500 giant in the food and beverage sector.

Key Responsibilities

Strategic Leadership

Shape and execute Field Services strategy across LATAM, aligning with global S&T policies and local business demands. Monitor KPIs using Power BI dashboards to track incidents, satisfaction, and cost-to-serve.

Vendor and Operations Management

Oversee managed services, vendor performance, SLAs, and co-innovation. Lead operations for reliability across HQ, plants, and DCs, with a focus on resilience and user proximity.

Innovation and Financial Oversight

Drive improvements via service analytics, automation, RPA, and GenAI pilots. Manage LATAM budgets, forecasting, and productivity initiatives for cost-effectiveness.

Executive and User Support

Serve as the primary contact for C-level executive support, delivering proactive, high-touch service. Champion user experience transformations, onboarding, and hybrid work readiness in collaboration with HR.

Team and Project Leadership

Develop regional teams, coach coordinators, and coordinate IT service transitions for successful deployments and user adoption. Manage device lifecycle refreshes with minimal disruption.

Qualifications & Requirements

We seek proven leaders with a Bachelor’s degree in Computer Science, Engineering, or a related field. Candidates need 10+ years in IT Operations or Field Services Management, including 5+ years in multi-country regional roles. Technical expertise is essential: deep knowledge of ITIL, Microsoft 365, workplace automation (RPA, GenAI), Power BI, PowerApps, OS (Windows, MacOS), scripting, Active Directory, Microsoft Intune, and local infrastructure like cabling and emergency power. Proven track record in overseeing in-country teams for HQ, plants, and frontline operations is required. Strong skills in strategic partnering, decision-making, financial management, and people leadership complete the profile.

Benefits & Perks

PepsiCo offers competitive compensation estimated at 1,650,000 - 2,420,000 MXN yearly, reflecting Food & Beverage sector rates in Mexico with a buffer for top talent. Enjoy comprehensive benefits including health insurance, performance bonuses, and professional development. Work in an inclusive environment that values diversity, with opportunities to influence global initiatives. Access cutting-edge tools like GenAI and M365, plus perks like flexible hybrid work and employee wellness programs tailored for LATAM leaders.

Career Growth

At PepsiCo, career progression is driven by impact and innovation. This role positions you for advancement into senior IT leadership, global S&T roles, or cross-functional executive positions. Benefit from mentorship, leadership training, and exposure to 17 LATAM markets. PepsiCo's commitment to employee development ensures high-performers like you thrive, with internal mobility across 200+ countries.

Why Join Us

Join PepsiCo in Miguel Hidalgo to lead transformative IT services for a portfolio of 22 iconic brands. Be part of a culture that dares for better, where your strategic vision enhances technology for 35,000 users. Located in vibrant Mexico City, this role combines regional autonomy with global backing, offering unparalleled impact in the food industry.

Role FAQs

What is the scope of this role?

It covers Field Services for 17 LATAM countries, 35K users across diverse environments.

What technologies will I work with?

Microsoft 365, GenAI (Copilot), Power BI, Intune, ITIL, and more.

Is relocation support available?

PepsiCo provides support for qualifying candidates moving to Mexico City.

What is the team structure?

You'll lead regional coordinators and interface with global/local teams.

How does PepsiCo support work-life balance?

Hybrid flexibility, wellness programs, and an inclusive culture promote balance.