About Cardinal Health

Cardinal Health is a global, integrated healthcare services and products company connecting the world to the medicines and medical products they need to live healthy lives. With annual revenues exceeding $200 billion, we operate at the intersection of healthcare supply chain, pharmacy services, and technology innovation. Our Information Technology division drives business value through cutting-edge solutions that support operations across our nationwide network. As a leader in medical supply chain management, Cardinal Health empowers healthcare providers with reliable technology infrastructure, including advanced contact center solutions powered by Verint.

Role Overview

The Engineer, Application Development and Maintenance - Verint position at Cardinal Health offers a pivotal role in our Contact Center Technologies ecosystem. This full-time, US-Nationwide-FIELD opportunity involves leading Verint build projects, ensuring environmental stability, and innovating solutions for complex client needs. With an anticipated salary range of $94,900 - $135,600 USD (plus performance upside), this role suits seasoned professionals ready to apply comprehensive technical knowledge to large-scale projects. Work independently on innovative solutions while mentoring colleagues, all from a flexible remote setup.

Key Responsibilities

In this role, you'll spearhead Verint initiatives critical to Cardinal Health's contact center operations:

• Lead Verint build projects, optimizing solutions based on evolving client requirements and business objectives.
• Maintain Verint environmental stability to ensure seamless 24/7 application performance.
• Provide expert guidance on support tickets and incidents, minimizing downtime for end-users.
• Contribute to strategic roadmapping, aligning Verint capabilities with broader Contact Center Technologies.
• Tackle complex problem-solving, developing and testing custom solutions beyond standard operating procedures.

Day-to-Day Impact

Expect to collaborate cross-functionally, leveraging your Verint expertise to enhance call recording, speech analytics, quality monitoring, workforce management (WFM), and customer feedback tools. Your work directly supports Cardinal Health's mission to deliver superior healthcare outcomes through technology.

Qualifications & Requirements

Cardinal Health seeks candidates with:

• 4-8 years of relevant experience, ideally in application development and maintenance.
• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.
• Holistic Verint knowledge, including Da Vinci, Call Recording, Speech/Text Analytics, Quality Monitoring, DPA, WFM, and Customer Feedback.
• Preferred skills: Genesys Phone and WFM integration, GCP VM management, server maintenance, networking, and novice SQL/database skills.

At this senior level, you'll apply thorough technical principles to complex projects, innovate solutions aligned with organizational goals, and receive guidance only on new initiatives. Work is reviewed for objectives met, with opportunities to mentor juniors.

Benefits & Perks

Cardinal Health prioritizes employee well-being with comprehensive benefits:

• Medical, dental, and vision coverage with HSA/FSA options.
• Generous paid time off and paid parental leave.
• 401k savings plan for long-term financial security.
• myFlexPay for early wage access.
• Short/long-term disability, work-life resources, and healthy lifestyle programs.

These perks support a balanced life, enabling you to thrive professionally while maintaining personal health.

Career Growth

Join a company that invests in talent. This Verint Engineer role positions you for advancement in Cardinal Health's IT landscape, from leading larger projects to influencing policy development. Gain exposure to enterprise-scale contact center tech, cloud integrations like GCP, and integrations with Genesys. Our inclusive culture fosters mentorship, skill-building, and diverse thought—ideal for back-to-work professionals, veterans, people with disabilities, and non-degree holders.

Professional Development Opportunities

Access training in emerging tech, contribute to innovative solutions, and grow within a Fortune 500 leader committed to equal opportunity.

Why Join Us

Cardinal Health values authenticity and diversity, creating better customer solutions through varied perspectives. As an Equal Opportunity Employer, we ensure fair consideration regardless of race, religion, disability, veteran status, or other protected categories. Work on meaningful projects that impact healthcare delivery nationwide, with competitive pay, remote flexibility, and robust benefits. The application window closes April 2, 2026—apply now to secure your future in healthcare technology.

Role FAQs

Q: Is this role remote? Yes, it's US-Nationwide-FIELD, offering flexibility across the United States.

Q: What Verint experience is required? Preferred holistic knowledge; 4-8 years total experience ideal.

Q: Are bonuses included? This role is not bonus-eligible, but offers strong base pay and benefits.

Q: How does pay vary? Determined by location, education, experience, skills, and internal equity.

Q: Who should apply? Engineers with Verint passion, problem-solvers ready for complex contact center challenges.