About Canonical

Canonical is a pioneering technology company at the forefront of the global shift to open source software. As the publisher of Ubuntu, the world's leading Linux distribution, Canonical powers breakthrough initiatives in public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud providers, silicon manufacturers, and industry leaders across sectors. With over 1200 colleagues in more than 75 countries, Canonical embodies a founder-led, profitable, and rapidly growing remote-first culture. Teams collaborate globally, meeting in person two to four times a year in exciting locations to align on strategy and execution. Ubuntu's ubiquity in enterprise environments makes Canonical a key player in modern infrastructure.

Role Overview

The Engineering Manager, Managed Services role on the BootStack team offers a unique opportunity for technologists passionate about Linux and cloud technologies. BootStack designs, builds, and operates modern distributed systems on private infrastructure, spanning Kubernetes, OpenStack, and beyond. In this globally remote position, you will manage engineers handling day-to-day managed services for customer environments. This includes customer service management, operations, and continuous product improvements. Success demands close collaboration with customers, product engineering, and operations teams in a fast-paced, cutting-edge environment.

Key Responsibilities

As Engineering Manager, you will lead a growing team to deliver high-quality managed services worldwide. Core duties include managing team performance to optimize development and operations velocity; identifying and tracking health indicators; implementing robust engineering and operations processes; representing the BootStack team to stakeholders and customers; ensuring alignment on priorities, milestones, and deliverables; meeting global service level agreements; and delivering consistent, timely services. Travel is limited to about 20% for team events and customer meetings.

Team Leadership

Guide engineers in maintaining Ubuntu-based deployments, fostering a culture of excellence in open source practices.

Stakeholder Engagement

Bridge technical teams with customer needs, driving satisfaction in complex cloud topologies.

Qualifications & Requirements

Canonical seeks proven leaders with a Bachelor's degree (or equivalent) in a technology field. Essential experience includes professional software delivery in Python, Go, C, C++, Java, or similar, or managing operations teams; deep OpenStack expertise; commitment to testing and code quality; Linux system administration (Ubuntu/Debian preferred); agile methodologies; distributed team management; technical grasp of complex systems; and cloud technologies knowledge. Strong communication skills and remote collaboration experience are critical.

Technical Depth

Demonstrated ability to handle OpenStack, Kubernetes, and Ubuntu in enterprise settings sets top candidates apart.

Benefits & Perks

Canonical offers competitive, location-adjusted compensation with annual reviews and performance bonuses. Key perks include a fully distributed work environment with twice-yearly in-person sprints; USD 2,000 personal learning budget; recognition rewards; generous annual holiday leave; maternity and paternity leave; Team Member Assistance Program and Wellness Platform; travel opportunities to meet global colleagues; and Priority Pass with upgrades for long-haul events. These benefits ensure fairness and support work-life balance worldwide.

Career Growth

At Canonical, career progression is driven by performance and impact. Engineering Managers advance by leading high-stakes projects in open source infrastructure. Access mentorship from industry experts, contribute to Ubuntu's evolution, and shape global strategies. Annual reviews and learning budgets fuel continuous development, positioning you for senior leadership in cloud and Linux domains.

Why Join Canonical

Join a profitable, growing company revolutionizing software through Ubuntu and open source. Work with elite talent on technologies powering AI, cloud, and IoT. Embrace a remote-first model with global reach, minimal office time, and meaningful in-person alignments. Canonical's commitment to excellence attracts top performers, offering unparalleled opportunities to influence enterprise open source adoption.

Role FAQs

Q: Is this role fully remote? Yes, it's home-based worldwide with limited travel (20% or less).

Q: What technologies will I work with? Primarily OpenStack, Kubernetes, Ubuntu, Linux, and cloud distributed systems.

Q: What's the team structure? Growing distributed engineering team focused on managed services operations.

Q: How is compensation determined? Based on location, experience, and performance, with annual reviews and bonuses.

Q: Do I need OpenStack experience? Yes, proven experience is required.

This role at Canonical combines technical leadership with open source passion, ideal for advancing your career in Ubuntu's ecosystem. Apply to shape the future of cloud infrastructure.