Role Overview

Join Datadog as an Enterprise Customer Success Manager in Paris, France, and become the driving force behind our largest strategic customer relationships. At Datadog, a leading cloud monitoring and security platform, you'll proactively drive product adoption, foster loyalty, and uncover growth opportunities with Fortune 1000 enterprises. This role is perfect for customer-centric professionals passionate about SaaS observability, DevOps, and delivering exceptional value in the cloud-native world. Operating in a hybrid model, you'll balance office collaboration with work-life harmony while advocating for customers internally.

Datadog's mission is to break down silos in the cloud age, enabling digital transformation through infrastructure monitoring, application performance management, and security insights. As an Enterprise CSM, you'll partner with elite teams to ensure customers maximize their investment in our unified platform.

Key Responsibilities at Datadog

• Partner closely with Enterprise Account Executives and Solution Engineering teams to seamlessly onboard, train, and drive proactive adoption among enterprise customers using Datadog's observability tools.
• Proactively build and strengthen relationships with key stakeholders to cultivate loyalty, advocacy, and long-term partnerships within customer organizations.
• Collaborate cross-functionally across sales, support, enablement, product, finance, and legal teams to deliver holistic customer experiences.
• Own and expertly project manage the end-to-end onboarding process for new high-value customers, ensuring rapid time-to-value.
• Position yourself as a trusted advisor, co-creating clear, concise strategic plans aligned with customers' business goals and DevOps objectives.
• Monitor and analyze usage trends and metrics to proactively identify renewal risks, expansion opportunities, and contract optimization strategies.
• Drive new product attachment by demonstrating the full power of Datadog's cloud monitoring, security, and observability suite.
• Advocate relentlessly for customer needs internally while spotting and pursuing growth opportunities in a fast-paced SaaS environment.
• Leverage data-driven insights to enhance customer health scores and predict churn risks effectively.

Qualifications & Requirements

• 3+ years in a Customer Success, Account Management, or similar role, with a proven track record in enterprise environments.
• Demonstrated ability to manage a diverse portfolio of accounts rolling up to large-scale enterprise corporate clients.
• Extensive experience working with Fortune 1000 companies and global brands across industries like tech, finance, retail, and more.
• Superior communication skills with meticulous attention to detail, adept at engaging CTOs, VPs of Engineering, and DevOps professionals.
• Strong background in B2B tech or SaaS companies, ideally with exposure to cloud monitoring or observability platforms.
• Comfortable with travel for customer onsite visits, events, and relationship-building activities as needed.
• Fluent in written and spoken English; French proficiency a plus for Paris-based role.

Datadog celebrates diverse backgrounds—we encourage passionate tech enthusiasts to apply even if you don't meet every qualification on day one.

Salary & Benefits

Earn a competitive salary ranging from €65,000 to €95,000 annually (based on experience), plus performance incentives in Paris, France. Datadog offers unbeatable perks:

• Competitive equity through RSUs and ESPP for all new hires.
• Comprehensive health insurance for you and your family.
• Commuter benefits and hybrid workplace flexibility.
• Fitness reimbursements and wellness initiatives.
• Best-in-class professional development, product training, and career pathing.
• Intra-departmental mentor and buddy programs.
• Inclusive culture with Community Guilds and Inclusion Talks.
• Generous global benefits tailored to France employment laws.

Why Join Datadog?

Datadog (NASDAQ: DDOG) is a global SaaS leader combining explosive growth with profitability. We're built by engineers for engineers, powering cloud migration, infrastructure monitoring, and digital transformation for organizations worldwide. In Paris, you'll thrive in a collaborative, pragmatic culture that values innovation, diversity, and work excellence. Enjoy #DatadogLife—check our Instagram, LinkedIn, and Learning Center for real team stories. As an equal opportunity employer, we champion professional growth in observability, DevOps, and cloud security.

How to Apply

Ready to drive enterprise success at Datadog? Apply now for the Enterprise Customer Success Manager role in Paris. Submit your resume and join our pack of problem-solvers taking smart risks and celebrating wins. Don't miss this chance to shape customer outcomes in cloud observability!