Role Overview

Join Datadog as an Enterprise Customer Success Manager in Singapore and become the driving force behind our largest strategic customer relationships. At Datadog, a leading cloud monitoring and security platform, you'll proactively drive product adoption, foster deep customer loyalty, and identify growth opportunities. This role is perfect for customer-centric professionals passionate about SaaS observability, DevOps, and enterprise technology stacks. Working in our hybrid Singapore office, you'll advocate for customers internally while building trusted advisor status with Fortune 1000 brands. Datadog's mission to break down cloud silos and enable digital transformation powers organizations worldwide—now it's your chance to champion customer success in the cloud age.

Datadog (NASDAQ: DDOG) combines explosive growth with profitability, serving engineers building modern applications. As an Enterprise Customer Success Manager, you'll follow proven methodologies to uncover unique customer needs and demonstrate the unmatched value of Datadog's infrastructure monitoring, APM, and security solutions. If you thrive on relationship management and have experience with CTOs, VPs of Engineering, and DevOps teams, this Singapore Customer Success career is your next step.

Key Responsibilities at Datadog

• Partner closely with Enterprise Account Executives and Solution Engineering teams to seamlessly onboard, train, and drive proactive adoption among Enterprise customers using Datadog's observability platform.
• Proactively cultivate strong relationships with key stakeholders to achieve unwavering customer loyalty and turn them into vocal advocates within their organizations.
• Collaborate cross-functionally across Datadog's internal teams including sales, support, enablement, product, finance, and legal to deliver exceptional outcomes.
• Take full ownership of project managing the onboarding process for new high-value customers, ensuring smooth transitions to Datadog's cloud monitoring ecosystem.
• Position yourself as a trusted advisor, partnering with clients to craft clear, concise strategic plans that align Datadog solutions with their specific business goals.
• Continuously monitor and analyze customer usage trends, metrics, and data to spot renewal risks early and identify prime opportunities for contract expansion and optimization.
• Drive new product attachments like Datadog's APM, Log Management, and Security features to maximize value realization.
• Advocate relentlessly for customer needs internally, focusing on delivering positive experiences rooted in relationship-first management.
• Travel onsite for customer visits and events to strengthen bonds and accelerate growth in the APAC region.

Qualifications & Requirements

To excel as an Enterprise Customer Success Manager at Datadog Singapore, bring these qualifications:

• 3+ years in Customer Success, Account Management, or similar roles with a customer-centric mindset.
• Proven ability to manage a diverse portfolio of accounts rolling up to large enterprise corporate accounts, ideally Fortune 1000 and global brands.
• Strong communicator with exceptional attention to detail, skilled at tailoring messages for CTOs, VPs of Engineering, DevOps professionals, and executive audiences.
• Hands-on experience in B2B tech space, particularly SaaS companies delivering cloud observability, monitoring, or DevOps tools.
• Comfortable with travel for customer onsite visits, events, and relationship-building activities.
• Fluent in written and spoken English; additional APAC languages a plus.
• Analytical mindset for usage trend analysis, renewal risk mitigation, and growth opportunity identification.

Datadog celebrates diverse backgrounds—even if you don't meet every qualification on day one, your passion for technology and growth mindset makes you a strong fit. We prioritize skills development and inclusive hiring.

Salary & Benefits

Earn a competitive salary range of 120,000 - 180,000 SGD annually (based on experience), plus uncapped performance incentives. Datadog's total rewards package includes:

• Best-in-breed onboarding with product training on cloud monitoring and observability.
• New hire stock equity (RSUs) and Employee Stock Purchase Plan (ESPP).
• Generous global benefits including comprehensive health insurance for family.
• Intra-departmental mentor and buddy programs for seamless networking.
• Continuous professional development, career pathing, and skill-building workshops.
• Fitness reimbursements, commuter benefits, and hybrid work flexibility.
• Inclusive culture with Community Guilds, Inclusion Talks, and #DatadogLife events.

Benefits may vary by employment type, but all emphasize work-life harmony in our Singapore hybrid model.

Why Join Datadog?

Datadog isn't just a monitoring platform—it's the backbone for cloud-native applications, powering digital transformation for enterprises worldwide. Built by engineers for engineers, we solve complexity in infrastructure monitoring, APM, logs, and security. Join our pragmatic, people-first community in Singapore to:

• Work on cutting-edge observability challenges with 20%+ YoY growth.
• Collaborate in a hybrid office fostering creativity and relationships.
• Champion diversity, innovation, and professional excellence.
• Access world-class learning via Datadog Learning Center, Instagram (@datadoghq), and LinkedIn.

As an equal opportunity employer, Datadog welcomes all backgrounds, considering qualified applicants regardless of protected characteristics.

How to Apply

Ready to drive enterprise success at Datadog? Apply now for the Enterprise Customer Success Manager role in Singapore. Submit your resume highlighting SaaS experience, customer wins, and passion for cloud tech. We'll review applications promptly—don't miss this chance to join #DatadogLife. Follow us on Instagram, LinkedIn, and Learning Center for insights.