Role Overview

Join Datadog as an Enterprise Customer Success Manager in Tokyo, Japan, and become the driving force behind the success of our largest strategic customers. Datadog, the leading cloud monitoring and security platform (NASDAQ: DDOG), empowers engineering teams worldwide with observability, DevOps tools, and infrastructure monitoring solutions. In this critical role, you'll ensure healthy adoption and exceptional experiences for Enterprise clients leveraging Datadog's full technology stack monitoring capabilities.

Operating in a hybrid workplace model, Datadog values office culture for collaboration while supporting work-life harmony. As an Enterprise CSM, you'll partner strategically with Sales and Technical teams to guide customers from onboarding through full maturity, maximizing their ROI on Datadog's cloud-native platform. This position demands bilingual expertise in Japanese and English to serve Japan's premier enterprises adopting cloud migration, digital transformation, and observability best practices.

Datadog is built by engineers for engineers, serving organizations across industries with tools for application performance monitoring (APM), log management, real-user monitoring, and security. Your role will directly impact customer retention, expansion, and advocacy in the competitive cloud monitoring space.

Key Responsibilities at Datadog

• Partner proactively with Sales and Technical Solutions teams to drive customer adoption from initial onboarding through full platform maturity.
• Own and project manage end-to-end onboarding processes for new Enterprise customers, ensuring seamless integration of Datadog's observability suite.
• Lead discovery sessions to uncover, own, and execute tailored customer success plans aligned with business objectives.
• Maintain consistent alignment with C-level decision makers, demonstrating clear impact and ROI from Datadog investments.
• Proactively cultivate and nurture relationships with key influencers and stakeholders throughout customer organizations.
• Collaborate cross-functionally across Sales, Support, Enablement, Product, Finance, and Legal teams to deliver holistic customer outcomes.
• Monitor usage analytics and trends using Datadog dashboards to identify renewal risks, expansion opportunities, and optimization strategies.
• Serve as the primary owner of customer health scores, adoption metrics, and overall success trajectory.
• Conduct quarterly business reviews (QBRs) showcasing value delivered through Datadog's infrastructure monitoring and security features.
• Travel onsite for customer visits, events, and workshops to strengthen partnerships in the Japan market.

Qualifications & Requirements

To excel as an Enterprise Customer Success Manager at Datadog Tokyo, you'll bring proven B2B SaaS experience with Enterprise accounts. Key qualifications include:

• 3+ years in Customer Success, Account Management, or similar roles within B2B SaaS companies.
• Demonstrated success managing portfolios of large Enterprise customers in cloud, DevOps, or observability sectors.
• Strong discovery skills to identify customer pain points, objectives, and priorities in complex tech stacks.
• Exceptional communication: Translate complex Datadog concepts (APM, logs, metrics) into customer business value.
• Adaptability to fast-paced environments with ongoing skill development and contributions to team best practices.
• Travel readiness for customer onsite visits and industry events.
• Language proficiency: Fluent written/spoken Japanese; fluent written English; high conversational spoken English.

Datadog celebrates diverse backgrounds. If you're passionate about cloud monitoring technology and eager to grow, apply even if you don't meet every qualification.

Salary & Benefits

Competitive compensation for Enterprise Customer Success Manager in Tokyo ranges from 12,000,000 JPY to 18,000,000 JPY annually, based on experience. Datadog offers:

• Best-in-breed onboarding with dedicated ramp support.
• MEDDIC and Command of the Message sales training.
• Inclusive culture via Community Guilds.
• Mentor/buddy programs for networking.
• Continuous professional development and career pathing.
• New hire RSU equity and ESPP.
• Generous health insurance (family coverage), commuter benefits, fitness reimbursements.
• Hybrid work model with unlimited PTO.

Benefits vary by country but emphasize growth and well-being.

Why Join Datadog?

Datadog breaks down silos in the cloud age, enabling digital transformation for 20,000+ customers. Join a profitable SaaS leader (NASDAQ: DDOG) championing innovation, diversity, and excellence. In Tokyo, contribute to Japan's cloud migration wave while enjoying #DatadogLife—collaborative, pragmatic, people-first. Follow us on Instagram, LinkedIn, and Learning Center. Equal opportunity employer.

How to Apply

Ready to drive Enterprise success at Datadog? Submit your application now for the Tokyo role. Include resume highlighting SaaS experience, language skills, and Enterprise achievements. We're hiring fast—apply today to secure interviews!