Enterprise Customer Success Manager Careers at Datadog - Tokyo, Japan | Apply Now!
Datadog
Enterprise Customer Success Manager Careers at Datadog - Tokyo, Japan | Apply Now!
Job Description
Role Overview
Join Datadog as an Enterprise Customer Success Manager in Tokyo, Japan, and take ownership of our largest, most strategic enterprise customers. In this critical role, you'll lead product adoption, ensure positive customer experiences, and drive measurable business value from Datadog's industry-leading cloud monitoring and security platform. Datadog powers observability for thousands of the world's most innovative companies, and you'll be at the forefront of helping Japanese enterprises maximize their investment in our SaaS solution.
Datadog's hybrid work culture emphasizes collaboration, creativity, and personalized work-life balance. As part of our Tokyo team, you'll work closely with global cross-functional teams while building deep relationships with key enterprise stakeholders in Japan.
Key Responsibilities at Datadog
- Partner with Sales and Technical Solutions teams to proactively drive product utilization from onboarding through full maturity phases
- Design, execute, and project manage comprehensive onboarding processes for new enterprise customers
- Create customized success plans and take full ownership of their execution and ongoing management
- Maintain continuous alignment with customer executives on Datadog's ROI and business impact
- Cultivate strong, lasting relationships with decision-makers and influential stakeholders within customer organizations
- Collaborate across Sales, Support, Enablement, Product, Finance, and Legal teams for seamless customer delivery
- Proactively monitor usage analytics to identify expansion opportunities and mitigate risks early
- Serve as the definitive owner of customer health scores, product adoption, and overall success metrics
- Conduct regular business reviews and strategic planning sessions with enterprise accounts
- Champion customer feedback loops to influence product roadmap and feature development
Qualifications & Requirements
Datadog seeks passionate professionals who thrive in dynamic, high-growth environments. While we value diverse experiences, the ideal candidate brings:
- 3+ years B2B SaaS Customer Success or Account Management experience, preferably with enterprise accounts
- Demonstrated success managing complex, large-scale customer portfolios
- Proven ability to lead customer discovery sessions uncovering challenges, goals, and priorities
- Exceptional communication skills to simplify complex technical concepts and tie them to business outcomes
- Flexibility to adapt messaging for different audiences from technical users to C-suite executives
- Comfort operating in fast-paced settings with continuous skill development and best practice contributions
- Business-level Japanese (fluent reading, writing, conversation) and strong English proficiency
- Availability for domestic/international travel to customer sites and events
Datadog celebrates diverse backgrounds. If you're passionate about cloud technology and eager to grow, we encourage you to apply even if you don't meet every qualification.
Salary & Benefits
Datadog offers competitive compensation for Enterprise Customer Success Managers in Tokyo, typically ranging from 12,000,000 JPY to 18,000,000 JPY annually based on experience, plus performance incentives. Our comprehensive benefits package includes:
- Equity through RSU grants and ESPP participation
- Comprehensive family health insurance
- MEDDIC sales methodology training
- Mentorship programs and career development
- Hybrid work flexibility
- Professional training and certification opportunities
- Competitive commuter benefits
- Wellness and fitness reimbursements
Why Join Datadog?
Datadog (NASDAQ: DDOG) combines explosive growth with profitability in the cloud observability space. We're trusted by engineering teams worldwide to monitor, secure, and optimize their entire technology stack. In Japan, we're rapidly expanding our enterprise footprint and need proven Customer Success leaders to drive adoption among strategic accounts.
Our people-first culture emphasizes professional development, diversity, innovation, and work excellence. Join a collaborative community where engineers solve complex problems, take smart risks, and celebrate collective success. Experience #DatadogLife through our Instagram, LinkedIn, and Learning Center.
Datadog is an equal opportunity employer committed to diversity and inclusion.
How to Apply
Ready to accelerate enterprise success with Datadog's cloud monitoring platform? Apply now for the Enterprise Customer Success Manager position in Tokyo. Submit your resume and tell us why you're passionate about customer success in the cloud era. Our team reviews applications continuously—don't wait to join the pack!
For accessibility accommodations, visit our request form. Learn about our privacy policy and AI guidelines.
Locations
- Tokyo, Japan
Salary
12,600,000 - 19,800,000 JPY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Success Managementintermediate
- B2B SaaS Salesintermediate
- Account Managementintermediate
- Cloud Monitoringintermediate
- Observability Platformsintermediate
- Datadog Expertiseintermediate
- DevOps Collaborationintermediate
- Customer Onboardingintermediate
- Stakeholder Relationship Buildingintermediate
- Data Analysis & Metricsintermediate
- MEDDIC Sales Methodologyintermediate
- Enterprise Account Strategyintermediate
- Product Adoption Optimizationintermediate
- Cross-Functional Team Leadershipintermediate
- Bilingual Japanese Englishintermediate
Required Qualifications
- 3+ years of Customer Success or Account Management experience in B2B SaaS environments (experience)
- Proven track record managing large enterprise customer portfolios (experience)
- Strong discovery skills to understand customer challenges, goals, and priorities (experience)
- Excellent communication abilities to explain complex concepts clearly and adapt messaging (experience)
- Ability to thrive in fast-paced environments while continuously improving skills (experience)
- Business-level proficiency in Japanese (reading, writing, conversation) (experience)
- Fluent English reading/writing with business-level conversation skills (experience)
- Willingness to travel for customer visits and events as needed (experience)
Responsibilities
- Collaborate with Sales and Technical Solutions teams to drive product adoption from onboarding to maturity
- Own and manage new customer onboarding processes including design, execution, and project management
- Develop and execute comprehensive customer success plans
- Align customer stakeholders on Datadog investment value and business outcomes
- Build and maintain relationships with key decision-makers and influencers
- Partner closely with internal teams including Sales, Support, Product, Finance, and Legal
- Monitor and analyze usage data to identify expansion opportunities and risks early
- Serve as the ultimate owner of customer product health and success metrics
Benefits
- general: Competitive equity package with RSU and Employee Stock Purchase Plan (ESPP)
- general: Comprehensive health insurance coverage for family members
- general: Professional development through MEDDIC and Command of Message sales training
- general: Mentorship and buddy programs for internal networking
- general: Continuous learning with product training and career path opportunities
- general: Hybrid work model supporting work-life balance
- general: Competitive commuter benefits and transportation allowances
- general: Fitness and wellness reimbursement programs
Tags & Categories
Answer 10 quick questions to check your fit for Enterprise Customer Success Manager Careers at Datadog - Tokyo, Japan | Apply Now! @ Datadog.
Related Books and Jobs
Enterprise Customer Success Manager Careers at Datadog - Tokyo, Japan | Apply Now!
Datadog
Enterprise Customer Success Manager Careers at Datadog - Tokyo, Japan | Apply Now!
Job Description
Role Overview
Join Datadog as an Enterprise Customer Success Manager in Tokyo, Japan, and take ownership of our largest, most strategic enterprise customers. In this critical role, you'll lead product adoption, ensure positive customer experiences, and drive measurable business value from Datadog's industry-leading cloud monitoring and security platform. Datadog powers observability for thousands of the world's most innovative companies, and you'll be at the forefront of helping Japanese enterprises maximize their investment in our SaaS solution.
Datadog's hybrid work culture emphasizes collaboration, creativity, and personalized work-life balance. As part of our Tokyo team, you'll work closely with global cross-functional teams while building deep relationships with key enterprise stakeholders in Japan.
Key Responsibilities at Datadog
- Partner with Sales and Technical Solutions teams to proactively drive product utilization from onboarding through full maturity phases
- Design, execute, and project manage comprehensive onboarding processes for new enterprise customers
- Create customized success plans and take full ownership of their execution and ongoing management
- Maintain continuous alignment with customer executives on Datadog's ROI and business impact
- Cultivate strong, lasting relationships with decision-makers and influential stakeholders within customer organizations
- Collaborate across Sales, Support, Enablement, Product, Finance, and Legal teams for seamless customer delivery
- Proactively monitor usage analytics to identify expansion opportunities and mitigate risks early
- Serve as the definitive owner of customer health scores, product adoption, and overall success metrics
- Conduct regular business reviews and strategic planning sessions with enterprise accounts
- Champion customer feedback loops to influence product roadmap and feature development
Qualifications & Requirements
Datadog seeks passionate professionals who thrive in dynamic, high-growth environments. While we value diverse experiences, the ideal candidate brings:
- 3+ years B2B SaaS Customer Success or Account Management experience, preferably with enterprise accounts
- Demonstrated success managing complex, large-scale customer portfolios
- Proven ability to lead customer discovery sessions uncovering challenges, goals, and priorities
- Exceptional communication skills to simplify complex technical concepts and tie them to business outcomes
- Flexibility to adapt messaging for different audiences from technical users to C-suite executives
- Comfort operating in fast-paced settings with continuous skill development and best practice contributions
- Business-level Japanese (fluent reading, writing, conversation) and strong English proficiency
- Availability for domestic/international travel to customer sites and events
Datadog celebrates diverse backgrounds. If you're passionate about cloud technology and eager to grow, we encourage you to apply even if you don't meet every qualification.
Salary & Benefits
Datadog offers competitive compensation for Enterprise Customer Success Managers in Tokyo, typically ranging from 12,000,000 JPY to 18,000,000 JPY annually based on experience, plus performance incentives. Our comprehensive benefits package includes:
- Equity through RSU grants and ESPP participation
- Comprehensive family health insurance
- MEDDIC sales methodology training
- Mentorship programs and career development
- Hybrid work flexibility
- Professional training and certification opportunities
- Competitive commuter benefits
- Wellness and fitness reimbursements
Why Join Datadog?
Datadog (NASDAQ: DDOG) combines explosive growth with profitability in the cloud observability space. We're trusted by engineering teams worldwide to monitor, secure, and optimize their entire technology stack. In Japan, we're rapidly expanding our enterprise footprint and need proven Customer Success leaders to drive adoption among strategic accounts.
Our people-first culture emphasizes professional development, diversity, innovation, and work excellence. Join a collaborative community where engineers solve complex problems, take smart risks, and celebrate collective success. Experience #DatadogLife through our Instagram, LinkedIn, and Learning Center.
Datadog is an equal opportunity employer committed to diversity and inclusion.
How to Apply
Ready to accelerate enterprise success with Datadog's cloud monitoring platform? Apply now for the Enterprise Customer Success Manager position in Tokyo. Submit your resume and tell us why you're passionate about customer success in the cloud era. Our team reviews applications continuously—don't wait to join the pack!
For accessibility accommodations, visit our request form. Learn about our privacy policy and AI guidelines.
Locations
- Tokyo, Japan
Salary
12,600,000 - 19,800,000 JPY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Success Managementintermediate
- B2B SaaS Salesintermediate
- Account Managementintermediate
- Cloud Monitoringintermediate
- Observability Platformsintermediate
- Datadog Expertiseintermediate
- DevOps Collaborationintermediate
- Customer Onboardingintermediate
- Stakeholder Relationship Buildingintermediate
- Data Analysis & Metricsintermediate
- MEDDIC Sales Methodologyintermediate
- Enterprise Account Strategyintermediate
- Product Adoption Optimizationintermediate
- Cross-Functional Team Leadershipintermediate
- Bilingual Japanese Englishintermediate
Required Qualifications
- 3+ years of Customer Success or Account Management experience in B2B SaaS environments (experience)
- Proven track record managing large enterprise customer portfolios (experience)
- Strong discovery skills to understand customer challenges, goals, and priorities (experience)
- Excellent communication abilities to explain complex concepts clearly and adapt messaging (experience)
- Ability to thrive in fast-paced environments while continuously improving skills (experience)
- Business-level proficiency in Japanese (reading, writing, conversation) (experience)
- Fluent English reading/writing with business-level conversation skills (experience)
- Willingness to travel for customer visits and events as needed (experience)
Responsibilities
- Collaborate with Sales and Technical Solutions teams to drive product adoption from onboarding to maturity
- Own and manage new customer onboarding processes including design, execution, and project management
- Develop and execute comprehensive customer success plans
- Align customer stakeholders on Datadog investment value and business outcomes
- Build and maintain relationships with key decision-makers and influencers
- Partner closely with internal teams including Sales, Support, Product, Finance, and Legal
- Monitor and analyze usage data to identify expansion opportunities and risks early
- Serve as the ultimate owner of customer product health and success metrics
Benefits
- general: Competitive equity package with RSU and Employee Stock Purchase Plan (ESPP)
- general: Comprehensive health insurance coverage for family members
- general: Professional development through MEDDIC and Command of Message sales training
- general: Mentorship and buddy programs for internal networking
- general: Continuous learning with product training and career path opportunities
- general: Hybrid work model supporting work-life balance
- general: Competitive commuter benefits and transportation allowances
- general: Fitness and wellness reimbursement programs
Tags & Categories
Answer 10 quick questions to check your fit for Enterprise Customer Success Manager Careers at Datadog - Tokyo, Japan | Apply Now! @ Datadog.
Related Books and Jobs