Enterprise Customer Success Manager (French Speaker) at Canonical

About Canonical

Canonical, the company behind Ubuntu Linux, is a global leader in open source software innovation. Since 2004, we've pioneered a remote-first culture that powers mission-critical infrastructure worldwide. Ubuntu, our flagship operating system, underpins cloud computing, data centers, IoT, and enterprise applications for millions of users. Our commitment to open source drives products like Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, and Kubernetes, enabling businesses to scale securely and efficiently. Join us to shape the future of Linux and open source technologies.

Role Overview

As an Enterprise Customer Success Manager (French speaker) at Canonical, you'll play a pivotal role in our growing Customer Success team. This strategic position focuses on reducing churn, accelerating product adoption, and driving expansion within key EMEA accounts. Specializing in enterprise segments like Focus (large ARR companies) or Step Growth (high-potential customers), you'll build deep trust with clients, align their goals with Canonical's vast portfolio, and deliver tailored roadmaps. Fully remote in EMEA, this role demands native French fluency alongside excellent English for seamless global collaboration. If you thrive on customer advocacy in cloud and data center technologies, this is your opportunity to excel at a premium open source leader.

Key Responsibilities

Customer Onboarding and Project Coordination

Onboard new enterprise customers to Canonical's ecosystem, introducing Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and data applications. Coordinate complex projects across industries, interfacing with developers, IT managers, and C-level decision makers to ensure smooth adoption.

Strategic Engagement and Growth

Collaborate with Sales, Field Engineering, and Support teams to craft and execute engagement plans that meet customer objectives. Manage a portfolio of accounts in your EMEA region, spotting renewal risks and expansion opportunities while running disciplined weekly business reviews to resolve blockers via product and engineering teams.

Advocacy and Campaigns

Serve as the voice of the customer internally, influencing Canonical's product roadmaps, documentation, and processes. Handle reactive support tickets, create targeted digital campaigns for unassigned Tech segment customers, and contribute to company-wide business support.

Qualifications & Requirements

Essential Skills and Experience

Canonical seeks candidates with impeccable customer-facing expertise and passion for cloud and data center infrastructure. You need native-level French and excellent English, plus 5+ years in IT with hands-on exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT. Strong presentation skills for guiding complex software discussions, proven process-building while meeting deadlines, and agile methodology knowledge are must-haves. Be a collaborative team player adept at all organizational levels.

Additional Advantages

Familiarity with Salesforce, Jira, or other CRMs will set you apart, enhancing your ability to manage customer relationships efficiently in our dynamic environment.

Benefits & Perks

Canonical offers competitive, performance-based compensation reviewed annually, with bonuses for outstanding results. Enjoy a distributed work model since 2004, featuring twice-yearly in-person sprints and travel opportunities via Priority Pass. Additional perks include a USD 2,000 personal learning budget, generous holiday leave, maternity/paternity coverage, Employee Assistance Programme, and recognition rewards. We tailor benefits for global fairness, prioritizing EMEA needs.

Career Growth

At Canonical, career progression is driven by impact. Excel in customer success to influence open source roadmaps and advance into leadership roles across our Customer Success, Sales, or Product teams. Our USD 2,000 learning stipend supports certifications in Linux, cloud, or agile practices. With biannual sprints and cross-functional exposure, you'll network globally, building expertise in Ubuntu's ecosystem while contributing to high-profile enterprise projects.

Why Join Canonical

Work remotely for the creators of Ubuntu in a premium, open source powerhouse. Our remote-first culture fosters autonomy and innovation, backed by 20 years of distributed success. Impact Fortune 500 companies using Canonical technologies, advocate for open source advancements, and grow in a meritocratic environment. French-speaking CSMs are vital for EMEA expansion, offering direct influence on product evolution and customer loyalty in cloud-native infrastructure.

Role FAQs

Is this role fully remote?

Yes, home-based anywhere in EMEA, with optional twice-yearly team sprints.

What products will I work with?

Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and data applications.

Do I need prior Customer Success experience?

Strong IT background with customer-facing skills is key; CS experience is advantageous.

How does compensation work?

Based on location, experience, and performance, with annual reviews and bonuses.

What makes Canonical's culture unique?

Remote-first since 2004, open source passion, global impact via Ubuntu, and emphasis on learning and fairness.