Role Overview

Join Datadog as an Enterprise Customer Success Manager - Public Sector in Boston, Massachusetts, and become a key player in driving adoption and growth for our leading cloud monitoring and security platform. In this strategic role, you'll proactively build strong relationships with our largest public sector customers, advocate for their success internally, and showcase how Datadog's observability solutions deliver measurable business value. Datadog is the go-to SaaS platform for cloud observability, DevOps monitoring, and infrastructure security, used by Fortune 1000 enterprises worldwide. As a hybrid role in our vibrant Boston office, you'll enjoy work-life harmony while collaborating with top engineering talent.

Our Enterprise Customer Success Managers follow a proven methodology to identify unique customer needs, convey Datadog's value in real-time monitoring, APM, and log management, and drive new product attachments. If you're customer-centric with experience in B2B SaaS and public sector accounts, this is your chance to shape customer experiences at a high-growth NASDAQ-listed company (DDOG).

Key Responsibilities at Datadog

• Act as a strategic partner to public sector customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to align on goals and deliver Datadog's value narrative.
• Proactively build and maintain executive relationships to craft clear, outcome-driven stories linking Datadog's technical capabilities—like infrastructure monitoring and security—to measurable business results.
• Lead QBRs and strategic reviews as forums to demonstrate ROI, align priorities, and define actionable next-step initiatives for cloud migration and digital transformation.
• Analyze adoption and usage trends from large datasets to quantify value, spot gaps, and recommend financially grounded opportunities for expansion.
• Position Datadog as the essential observability platform enabling reliability, operational efficiency, and data-driven decision-making in complex cloud environments.
• Own and project manage the onboarding process for new customers, ensuring seamless integration of Datadog's tools for APM, synthetics, and dashboards.
• Collaborate cross-functionally with Account Executives (AEs), Solutions Engineers (SEs), Technical Account Managers (TAMs), Product, Support, and Enablement teams for consistent value delivery.
• Drive product attachment and upsell opportunities by translating customer pain points in DevOps, security, and cloud scalability into Datadog solutions.
• Advocate for public sector compliance and customization needs internally to enhance customer satisfaction and retention.

Qualifications & Requirements

• 3+ years in a Customer Success or Account Management role, ideally with public sector or enterprise focus.
• Experience managing a diverse portfolio of accounts rolling up to large Fortune 1000 corporate accounts across industries.
• Deep knowledge of working with global brands and ability to navigate complex stakeholder maps.
• Exceptional communicator with attention to detail, skilled at tailoring messages for CTOs, VPs of Engineering, DevOps professionals, and public sector leaders.
• B2B tech or SaaS experience, preferably in observability, monitoring, or cloud platforms.
• Willingness to travel onsite for customer visits and events as required.
• Fluent in written and spoken English.

Datadog celebrates diverse backgrounds—we encourage applicants passionate about technology to apply even if you don't meet every qualification.

Salary & Benefits

Earn a competitive salary range of $102,000 - $140,000 USD yearly, plus equity (RSUs), variable compensation, and world-class perks. Actual pay depends on experience, skills, and qualifications.

• Competitive Equity: New hire RSUs and ESPP.
• Health Insurance for Family: Comprehensive healthcare, dental, vision, parental planning, mental health support.
• Commuter Benefits: Reimbursements for transit.
• Fitness Reimbursements: Gym and wellness programs.
• Professional Development: Continuous training, product education, career pathing.
• 401(k) match, generous PTO, mentor programs, inclusive culture with guilds.

Why Join Datadog?

Datadog (NASDAQ: DDOG) is a global SaaS leader in cloud monitoring, breaking down silos for digital transformation. Built by engineers for engineers, we power observability for the world's top organizations. In Boston, thrive in our hybrid culture fostering collaboration and innovation. Grow with best-in-breed onboarding, stock equity, and paths to leadership in Customer Success. Join us to champion reliability in the cloud age.

How to Apply

Ready to elevate public sector success with Datadog? Apply now for the Enterprise Customer Success Manager role in Boston. Submit your resume and join our mission today!