Description

The Manager, Talent Management  plays a vital role in managing the performance, growth, and experience of a high volume roster of Instructor Talent of SoulCycle Instructors. The ideal candidate will support Instructors operationally, fostering a positive work environment and providing clear communication and feedback. As a partner to our talent and cross functional teams, the Manager, Talent Management is expected to actively collaborate and build strong supportive relationships, driving both individual and  business performance in a fast paced, high pressure, and highly creative environment. This person brings direct experience working with creative talent and has a people first mindset, strong business acumen and the ability to thrive under pressure while maintaining authenticity, integrity and empathy. 

Reports to the Senior Manager, Instructor Talent. This role is a remote work from home position for candidates located on the East Coast. The role requires occasional travel up to 5% of the time.

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

WHAT YOU’LL DO

• Manage a high volume roster of SoulCycle Instructors, serving as their main point of contact for guidance, support, and overall performance management including reviews, feedback and administrative assistance. 
• Facilitate consistent communication with Instructors and hold regular meetings for coaching, and feedback; Serve as the main point of contact and primary source of information for Instructors
• Provide elevated employee relations support, taking the lead on Instructor issues with timely escalation and discretion on high risk matters; Partner with the People Team as needed.
• Serve as a trusted advocate for Instructors, identifying proactive solutions to support their career growth and align with scheduling and business needs. 
• Partner with Schedule, Strategy and Optimization and field leadership to drive business success by continuously optimizing studio and instructor schedules
• Attend and visit studios and Instructors, riding with Instructors in your roster to ensure they are consistently providing an on brand experience.
• Support Instructor involvement in cross functional opportunities including retail, marketing, partnerships and other content  initiatives
• Partner with Talent Team to ensure the Instructor population is consistently receiving real time communication and updates surrounding his/her/their employment and business contribution
• Perform key administrative tasks including Instructor Statistics & Analytics, Human Resources Information Systems, Applicant Tracking Systems, and Time Management
• Ensure clear and timely communication with internal departments, escalating high risk issues immediately and directly with the relative partners 
• Liaise with studio manager to ensure Instructors have needed supplies and working equipment and facilities; escalates ongoing issues
• Track and submit manual Instructor payroll hours, PTO and expenses as needed
• Perform other duties and responsibilities as assigned

Qualifications

WHO YOU ARE

• 3- 5 years of professional  experience in Administrative & Operations Management, ideally within the Fitness, Wellness or Entertainment industry, with direct exposure to creative or performer talent.
• Demonstrated experience with multi unit or high volume rosters,  a minimum of 30 direct reports in a fast paced, high pressure environment
• Direct experience with managing creative talent, providing them support with building business impact and increasing their performance 
• Applies a data driven approach to management 
• Experience handling Employee Relations issues as a direct line manager , including high risk cases
• High level of empathy and the ability to partner with Instructors to drive strong business performance
• Must have a positive, can-do attitude with the ability to handle a high volume of email and phone calls
• Able to think strategically while executing tactically under tight deadlines
• Exceptional interpersonal and communication skills- written, verbal, and visual
• Highly organized  with strong attention to detail and follow through
• Must be able to work a flexible schedule and non-traditional hours; including travel and field work
• Self-starter with a collaborative spirit; comfortable navigating ambiguity
• High level of tact and confidentiality

Pay Transparency: Salary range $65k - $75k

Additional Info

JOINING THE SOULCYCLE FAMILY

As a member of the SoulCycle family, you will enjoy:

• Competitive salary, benefits, and perks/discounts at SoulCycle
• Unlimited complimentary rides at all SoulCycle locations
• Growth, leadership, and professional development opportunities

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States. 

Company Description

WHO WE ARE

The first of its kind boutique fitness experience, SoulCycle revolutionized the fitness industry. Our signature 45-minute indoor cycling class is an immersive and intense mind-body-soul workout, where legendary instructors guide riders through class – helping them lose themselves in the ride, the music, the experience. Taking place in dark, candlelit studios, allowing riders to be grounded in the moment, SoulCycle rides connect our community through the experience and energy of the room. 

OUR MISSION

To foster an open, diverse, & inclusive community – while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust.