Description

The purpose of the role is to deal with all Pre-Analytical queries, with direct communication with clients including Hospital Staff, GP’s and Surgery staff regarding internal queries. To ensure a first-class experience of our service for clients and colleagues by Investigating and resolving non-conformances.

Summary of Specific Tasks

• Deal with all queries to include Client Services, Referrals and Laboratory.
• Direct communication with all clients including Hospital Staff, GP’s and Surgery staff regarding internal queries.
• Investigate and resolve non-conformities from Eurofins Biomnis France International Support team and other external partner laboratories to ensure a first-class experience of our service for our clients and your colleagues.
• Administer and resolve all amendments/ Fin-queries/Lab-queries.

• Provide support for Client Service requests and ensure best service to our Clients.

• Log all Service Requests on Eurofins Biomnis’ CRM software system, ensure the action required is taken to fully resolve the enquiry and close off on CRM.
• Liaise with colleagues in other departments and referral laboratories to ensure a full service is provided to meet all the client needs.
• Actively liaise between the Laboratory, Client Services, Technical Supervisor, and or clients, to notify them of any critical patient information ranging from unusual results, to problematic specimens.
• Cover of Pre-Analytic Department duties where there is annual leave or other lack of cover.
• Escalate issues as required to the Technical Supervisor and Client Services Manager and keep updated of any relevant Client issues.
• Generate KPI report on a monthly basis.
• Recognise and alert the Technical Supervisor of any unusual trends in client calls.

Qualifications

Education

• Leaving Certificate or Equivalent

Experience

• Direct communication with clients particularly hospital, GP/surgery staff an advantage.
• Experience with KPIs also an advantage.
• Previous experience of a CRM system an advantage.

Skills & Abilities

• Excellent administration skills.
• Attention to detail.
• Can do attitude, willing to go the extra mile to resolve all issues.
• Experience in customer care.
• Proven problem solver.

Additional Info

Eurofins Scientific is an international life sciences company, which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing.

In 2024, Eurofins generated total revenues of EUR €6,515 billion, and has been among the best performing stocks in Europe over the past 20 years.

Your data:

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

                                Eurofins Biomnis is an Equal Opportunities Company

Company Description

Eurofins Biomnis Ireland is the leading independent provider of Medical Laboratory Services in the country and part of one of the largest medical laboratory groups in the world.

Eurofins Biomnis is part of the Eurofins Scientific Group.

We are now recruiting for a:

Pre Analytics Administrator

We are currently seeking to recruit a Pre Analytics Administrator to join our Pre Analytics Department (Sample Reception) in Eurofins Biomnis in Sandyford, Dublin 18. We are looking for an ambitious, highly organised professional, passionate about going the extra mile to resolve a problem, and looking to grow their career with us.

If you have excellent attention to detail abilities, a dedicated team player with strong organisation and communication skills, driven by deadlines, join us and help continue the development of your career and of our company.

Training and development support will be given to you to help your progression within the organisation. 

What we offer:

You will receive an overall benefits package, including:

• Financial Security
  • Pension Scheme
  • Life Assurance
  • Income Protection
  • Annual Bonus Scheme
  • Company Credit Union Scheme
  • Long Service Award Scheme

• Health & Wellbeing
  • Health Insurance
  • Paid Sick Leave
  • Employee Assistance Programme (EAP)

• Career Development
  • Higher Education Policy

• Lifestyle & Perks
  • Bike to Work Scheme
  • Tax Saver Travel Scheme
  • Eurofins Employee Referral Programme

As an employer, we’re keen to look after our people with as much dedication as they look after our clients and their colleagues. We are a diverse company with 31 nationalities, encouraging inclusiveness and instilling a sense of belonging to all our colleagues. In the spirit of supporting and improving the health and well-being of our employees, building resilience, confidence and compassion through education and activities, our "Wellbeing Committee" was founded. "The Wellbeing Committee" plans activities, promotes participation, represents employees from all organizational levels, and creates and maintains open lines of communication between wellness committees and employees.

We’re a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.

Working Hours: 39 hours p/w

Monday – Friday 08:30-17:00

Please note this is not a HYBRID role, this role will be based on site in Sandyford, Dublin 18