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Agent - Air Export Customer Service (Tokyo)

Expeditors

Agent - Air Export Customer Service (Tokyo)

full-timePosted: Jan 19, 2026

Job Description

Description

Air Export Agent will serve in an operations capacity, responsible for processing export shipments including accompanying export documentation. Major duties and responsibilities to include but not limited to: 

    • Track and Trace shipments.
    • Prepare, handle, and process shipment documentation- including house and master air waybills, commercial documents, and customs/regulatory documents.
    • Accurate and timely data entry into our operating system.
    • Dispatch freight.
    • Communicate effectively with customers, vendors, other Expeditors offices worldwide, and co-workers through high volume of email, phone, instant message, and person to person.
    • Monitor reports.
    • Accurate and timely client billing.
    • Contribute to maintaining strong service provider relationships- airlines, trucking companies, and others.
    • Maintain compliance standards at all times- including internal policies and procedures, external government regulations, and customer requirements.
    • Meet key performance indicators to support department, branch, product, and company goals.
    • Desire to understand overall department process flow and constantly seek opportunities for improved efficiency.
    • Training and Development - must obtain required 52 hours of annual training. (company provided)

    Qualifications

     

    • Effective interpersonal skills - including the ability to listen, comprehend and to communicate clearly and concisely both verbally and in writing.
    • Strong organizational and prioritization skills are critical. 
    • Must have the ability to work independently and in a team environment.
    • Proficient computer skills - Outlook, Excel, Word, PowerPoint
    • Proven background for excellent attendance.

     

    Additional Info

     

     

    Company Description

    Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of 346 locations in 101 countries on six continents.

    As a service-based company, we don’t own the aircraft, ships, or trucks we use every day. This means we can be highly flexible in our approach to supply chain management, and very effective at finding the best route and pricing options.

    Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

    Locations

    • 1-7-6 Shibakoen, Minato-ku, Tokyo 105-0011 Japan, Tokyo, Japan

    Salary

    Estimated Salary Rangemedium confidence

    40,000 - 60,000 USD / yearly

    Source: ai estimated

    * This is an estimated range based on market data and may vary based on experience and qualifications.

    Skills Required

    • Effective interpersonal skillsintermediate
    • Strong organizational and prioritization skillsintermediate
    • Proficient computer skills - Outlook, Excel, Word, PowerPointintermediate

    Required Qualifications

    • Proven background for excellent attendance (experience)

    Responsibilities

    • Track and Trace shipments
    • Prepare, handle, and process shipment documentation
    • Accurate and timely data entry into operating system
    • Communicate effectively with customers, vendors, and co-workers
    • Accurate and timely client billing
    • Maintain compliance standards

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    Expeditors logo

    Agent - Air Export Customer Service (Tokyo)

    Expeditors

    Agent - Air Export Customer Service (Tokyo)

    full-timePosted: Jan 19, 2026

    Job Description

    Description

    Air Export Agent will serve in an operations capacity, responsible for processing export shipments including accompanying export documentation. Major duties and responsibilities to include but not limited to: 

      • Track and Trace shipments.
      • Prepare, handle, and process shipment documentation- including house and master air waybills, commercial documents, and customs/regulatory documents.
      • Accurate and timely data entry into our operating system.
      • Dispatch freight.
      • Communicate effectively with customers, vendors, other Expeditors offices worldwide, and co-workers through high volume of email, phone, instant message, and person to person.
      • Monitor reports.
      • Accurate and timely client billing.
      • Contribute to maintaining strong service provider relationships- airlines, trucking companies, and others.
      • Maintain compliance standards at all times- including internal policies and procedures, external government regulations, and customer requirements.
      • Meet key performance indicators to support department, branch, product, and company goals.
      • Desire to understand overall department process flow and constantly seek opportunities for improved efficiency.
      • Training and Development - must obtain required 52 hours of annual training. (company provided)

      Qualifications

       

      • Effective interpersonal skills - including the ability to listen, comprehend and to communicate clearly and concisely both verbally and in writing.
      • Strong organizational and prioritization skills are critical. 
      • Must have the ability to work independently and in a team environment.
      • Proficient computer skills - Outlook, Excel, Word, PowerPoint
      • Proven background for excellent attendance.

       

      Additional Info

       

       

      Company Description

      Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of 346 locations in 101 countries on six continents.

      As a service-based company, we don’t own the aircraft, ships, or trucks we use every day. This means we can be highly flexible in our approach to supply chain management, and very effective at finding the best route and pricing options.

      Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

      Locations

      • 1-7-6 Shibakoen, Minato-ku, Tokyo 105-0011 Japan, Tokyo, Japan

      Salary

      Estimated Salary Rangemedium confidence

      40,000 - 60,000 USD / yearly

      Source: ai estimated

      * This is an estimated range based on market data and may vary based on experience and qualifications.

      Skills Required

      • Effective interpersonal skillsintermediate
      • Strong organizational and prioritization skillsintermediate
      • Proficient computer skills - Outlook, Excel, Word, PowerPointintermediate

      Required Qualifications

      • Proven background for excellent attendance (experience)

      Responsibilities

      • Track and Trace shipments
      • Prepare, handle, and process shipment documentation
      • Accurate and timely data entry into operating system
      • Communicate effectively with customers, vendors, and co-workers
      • Accurate and timely client billing
      • Maintain compliance standards

      Target Your Resume for "Agent - Air Export Customer Service (Tokyo)" , Expeditors

      Get personalized recommendations to optimize your resume specifically for Agent - Air Export Customer Service (Tokyo). Takes only 15 seconds!

      AI-powered keyword optimization
      Skills matching & gap analysis
      Experience alignment suggestions

      Check Your ATS Score for "Agent - Air Export Customer Service (Tokyo)" , Expeditors

      Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

      ATS compatibility check
      Keyword optimization analysis
      Skill matching & gap identification
      Format & readability score
      Quiz Challenge

      Answer 10 quick questions to check your fit for Agent - Air Export Customer Service (Tokyo) @ Expeditors.

      10 Questions
      ~2 Minutes
      Instant Score

      Related Books and Jobs

      No related jobs found at the moment.