Description

Scope of Position

To further develop the Air & Ocean productivity by closing business for both imports and exports, while contributing to profitability, keeping up with the marker conditions and adhering to the company policies and procedures.

Key Deliverables

• Proactively monitor the following key metrics to achieve the expected results:
• Operational Effectiveness
• Local origin and destination charges updated per quarter.
• CHQ/RFQ  respond within 24 hours of due date.

General job responsibilities:

• Exemplify and Teach Our Culture, Mission and Goals.
• Follow the 10 Critical Success Factor.
• Contribute to build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department.
• Timely completion of 52-hour trainings per year (4.33 per month) and required trainings associated to the role.
• Own your self-development. Prepare, follow-up and execute on your personal development goals.
• Correct utilization of company’s resources.
• Timely escalation of issues to supervisor, manager or other subject matter expert such as compliance, accounting, etc.

Job responsibilities:

• Understand Expeditor’s general procedures and quality expectations (District Excellence).
• Understand the Air & Ocean pricing process per Expeditors’ Operational Performance Standards (OPS) and always be in the lookout for better practices to improve operational performance, efficiency and productivity.
• Understand and make sure Customer expectations are complied properly with Customer SOPs.
• Manage, maintain and respond to all quote requests via centralized pricing mailbox using the Quoting tool.
• Respond to quote inquires within 2 hours, and 100% quotes competed/presented within 24 hours. In cases where the request can not be fulfilled, informed the customer in a timely manner.
• Understand and execute in accordance to pricing import department’s systems and tools – to ensure best in class pricing, including but not limited to:
• Quoting tool
• Customer Approved List – Make sure all customers have updated and completed information.
• Sales Pipeline
• CRDM resource material
• All Air & Ocean pricing  reports – related to OPS, OPA and Pricing(Refer to all available reports in AO Imports Automatic Internal Reports)
• Operational Effectiveness
• SPOT/GAM/Network rates updated
• Customer’s SOP – Transition initiate.
• Perform consistently at the highest level, according to District Excellence expectation and standards (OPS).
• Service provider management
• SPM reporting, tools and resources.
• Understand  the import process flow consistently be in the lookout for better practices to improve department’s pricing efficiency and productivity.
• Ensure all customer’s standards operating procedures are in place and updated in Expeditors’ Customer SOP database and execute pricing process accordingly.
• Ensure approved customer’s list is updated in a timely manner as part of the revenue recognition and set up of new and existing customers.
• Interact with customers and provide professional advice for different alternatives to facilitate their acceptance the quotes, increasing efficiency with sense of urgency, with out sacrificing quality work.
• Work in conjunction with the product management team to determine pricing margin guideline.
• Effectively track/trend of all quotes completed to be able to measure win/loss ratio/timeliness of the quotes.
• Review and update all quotes (SPOT/GAM/Network rates) and ensure to upload the latest version to each file in edoc.
• Customer Rate repository.

Air & Ocean Import Pricing Agent job responsibilities:

• Understand and execute according to all compliance requirements at all times. Following all applicable regulations for Expeditors and the US government – including but not limited to:
• Trade compliance
• Federal Maritime Commission (FMC)
• In bonds
• Importer Security Filing (ISF)
• Protect Air & Ocean finances, avoiding quote issues, by a correct execution while quoting with proper markups
• 50% - Win ratio.
• Revenue markup control.
• Market Conditions monitoring.
• Incoterms (Prepaid/Collect)
• Understand and follow credit policy 100% of the time.
• Understand all accounting processes and reports and its impact.
• Monitor and constantly work on preventing monetary losses.
• Ensure the accuracy, consistency, and strategic alignment of pricing activities within the broader revenue process.
• Security Health and Safety
• Responsible to inform immediately to the Branch’s Health and Safety representative any unsafe condition that could put employees at risk in the workplace as well as any incident or accident.

Qualifications

To be the most effective in this position we are looking for the following skills and experience:

• 1 year of experience in similar position, or equivalent combinations of education and experience.
• Hazardous materials certification
• Understanding of Air Import Process(Preferred).
• Effective interpersonal skills, including proven abilities to listen, comprehend, communicate effectively.
• Self-driven personality.
• Sense of urgency and problem solving oriented.
• Strong organizational skills
• Time management and attention to detail oriented.
• Ability to complete work within standard guidelines, policies and procedures.
• Good computer skills, and ability to learn new programs and tools including knowledge of all Microsoft Office applications.
• Advance English (Written and spoken).

Additional Info

All your information will be kept confidential according to EEO guidelines.

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems