Description

To support the Customs Brokerage Manager in the smooth running of the department, promoting the customs product in the marketplace through a focus on Operations, Finance, Sales, People, Systems, and Culture. To remain in full adherence to the company’s policies, procedures, and business code of conduct.

Major Duties and Responsibilities

• Manage and keep all client SOPs updated, ensuring operational accuracy and timely pre-alert creation.
• Monitor customs notifications, resolve operational issues, and provide guidance to Customer Service and clients on compliance and process-related matters.
• Analyze departmental productivity and statistics, coordinate monthly performance reviews, and implement corrective actions when needed.
• Support business transitions, system enhancements, and continuous process improvements within the department.
• Ensure compliance with company policies, execute strong internal financial controls, and contribute to achieving revenue targets.
• Foster collaboration by leading team huddles, organizing monthly meetings, and participating in staff development, goal setting, and performance evaluations.
• Maintain a strong relationship with Trade Compliance and support ongoing training and adherence to regulatory standards.

Qualifications

• University degree in International Trade or Customs.
• 3 years of experience in the customs sector in Costa Rica.
• Proven supervisory attitude
• Solid understanding of the current customs business environment.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Proficiency in the following software: Word, Excel, PowerPoint, Delimp.
• English & Spanish fluency required 

Additional Info

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!