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Transcon (Ground Transportation) Customer Service Representative

Expeditors

Transcon (Ground Transportation) Customer Service Representative

full-timePosted: Jan 19, 2026

Job Description

Description

Major Duties and Responsibilities

  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operational system
  • Track and Trace Transcon files and reporting
  • Ensure accurate and timely client and vendor billing
  • Ensure delivery of freight and timely clearance when applicable
  • Interact with customers in arranging their shipments to meet customers service standards
  • Contribute and maintain good relationships with suppliers
  • Meet compliance at all times
  • Network communications, timely responses to emails and requests
  • Meet KPI standards in accordance with Company policy
  • Understand customers procedures and maintain updated internal DLSOPs

 

Qualifications

 

  • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
  • Understanding of Grond Transportation MX documentation process a plus
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word)
  • Hazardous Materials certification (preferred)
  • Fluent in English

 

Additional Info

Open to work from Monday to Satrdays prefered 

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Locations

  • AV INSURGENTES SUR 730 COL DEL VALLE, CDMX, Mexico

Salary

Estimated Salary Rangemedium confidence

50,000 - 80,000 USD / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Freight process flowintermediate
  • Data entry and trackingintermediate
  • Billing accuracyintermediate
  • Customer serviceintermediate
  • Organizational skillsintermediate
  • Computer skills (Excel, Word)intermediate

Required Qualifications

  • 6 months to 1 year related experience (experience)
  • Understanding of Ground Transportation MX documentation (plus) (experience)
  • Effective interpersonal skills (experience)
  • Pro-active, strong organizational skills (experience)
  • Good computer skills (Excel, Word) (experience)
  • Hazardous Materials certification (preferred) (experience)
  • Fluent in English (experience)

Responsibilities

  • Ensure smooth freight process flow
  • Accurate and timely data entry
  • Track and Trace Transcon files
  • Ensure accurate client and vendor billing
  • Interact with customers for service standards
  • Meet compliance and KPI standards

Target Your Resume for "Transcon (Ground Transportation) Customer Service Representative" , Expeditors

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Expeditors logo

Transcon (Ground Transportation) Customer Service Representative

Expeditors

Transcon (Ground Transportation) Customer Service Representative

full-timePosted: Jan 19, 2026

Job Description

Description

Major Duties and Responsibilities

  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operational system
  • Track and Trace Transcon files and reporting
  • Ensure accurate and timely client and vendor billing
  • Ensure delivery of freight and timely clearance when applicable
  • Interact with customers in arranging their shipments to meet customers service standards
  • Contribute and maintain good relationships with suppliers
  • Meet compliance at all times
  • Network communications, timely responses to emails and requests
  • Meet KPI standards in accordance with Company policy
  • Understand customers procedures and maintain updated internal DLSOPs

 

Qualifications

 

  • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
  • Understanding of Grond Transportation MX documentation process a plus
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word)
  • Hazardous Materials certification (preferred)
  • Fluent in English

 

Additional Info

Open to work from Monday to Satrdays prefered 

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Locations

  • AV INSURGENTES SUR 730 COL DEL VALLE, CDMX, Mexico

Salary

Estimated Salary Rangemedium confidence

50,000 - 80,000 USD / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Freight process flowintermediate
  • Data entry and trackingintermediate
  • Billing accuracyintermediate
  • Customer serviceintermediate
  • Organizational skillsintermediate
  • Computer skills (Excel, Word)intermediate

Required Qualifications

  • 6 months to 1 year related experience (experience)
  • Understanding of Ground Transportation MX documentation (plus) (experience)
  • Effective interpersonal skills (experience)
  • Pro-active, strong organizational skills (experience)
  • Good computer skills (Excel, Word) (experience)
  • Hazardous Materials certification (preferred) (experience)
  • Fluent in English (experience)

Responsibilities

  • Ensure smooth freight process flow
  • Accurate and timely data entry
  • Track and Trace Transcon files
  • Ensure accurate client and vendor billing
  • Interact with customers for service standards
  • Meet compliance and KPI standards

Target Your Resume for "Transcon (Ground Transportation) Customer Service Representative" , Expeditors

Get personalized recommendations to optimize your resume specifically for Transcon (Ground Transportation) Customer Service Representative. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Transcon (Ground Transportation) Customer Service Representative" , Expeditors

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score
Quiz Challenge

Answer 10 quick questions to check your fit for Transcon (Ground Transportation) Customer Service Representative @ Expeditors.

10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.