On-site Technology Support Services
EY
On-site Technology Support Services
Job Description
As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all.
Audio Visual Responsibilities of an On-Site Technician:
- Microsoft Surface Hubs – Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.
- Crestron – Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings.
- Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTR’s and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls
- Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)
Technical Responsibilities of an On-Site technician:
- Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
- Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc.
- ServiceNow ticket management; prioritizing tickets and awareness of SLAs
- Supporting Microsoft Windows and MAC operating systems
- Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
- Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
- Printer support (installation, configuration, relocation, and troubleshooting)
- Event and Meeting Support (may occur on-site or off-site)
- Occasional travel may be required to support other EY locations, client engagement sites, or off-site events
- Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
- VIP/White Glove support
- Occasional after-hour support may be required
Interpersonal skills an On-site technician should have
- Outstanding customer service skills
- Excellent communication skills
- Great team mentality
- Self-motivated, organized, detail oriented, ability to multi-task
- Desire to learn and build a career as unique as you are
Experience Requirements
- 2+ years of on-site technical support experience, or degree in related discipline
EY exists to build a better working world, helping to create long-term value for clients, people, and society. EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
Fortune Best Workplaces for Women
Fortune 100 Best Companies to Work For list for 24th year. (US)
America’s Greatest Workplaces for Diversity 2023 by Newsweek
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society, and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy, and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
Locations
- Chicago, IL, US, 60606
- Chicago, IL, US 60606
Salary
46,800 - 96,500 USD / yearly
Skills Required
- Outstanding customer service skillsintermediate
- Excellent communication skillsintermediate
- Great team mentalityintermediate
- Self-motivatedintermediate
- Organizedintermediate
- Detail orientedintermediate
- Ability to multi-taskintermediate
- Desire to learnintermediate
- High-ethical standards and integrityintermediate
- Microsoft Surface Hubs configuration and troubleshootingintermediate
- Crestron network connectivity, audio, and video troubleshootingintermediate
- Microsoft Teams Rooms connectivity and user interface troubleshootingintermediate
- Support for Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipmentintermediate
- PC and MAC troubleshootingintermediate
- Application troubleshootingintermediate
- AV troubleshootingintermediate
- Network connectivity troubleshootingintermediate
- ServiceNow ticket managementintermediate
- Microsoft Windows operating systems supportintermediate
- MAC operating systems supportintermediate
- Microsoft Outlookintermediate
- Microsoft Teamsintermediate
- OneDriveintermediate
- Office365intermediate
- Asset managementintermediate
- Printer installation, configuration, relocation, and troubleshootingintermediate
- Event and Meeting Supportintermediate
- Remote hands support (checking ports, tracing cables, rebooting hardware, upgrading devices)intermediate
Required Qualifications
- 2+ years of on-site technical support experience, or degree in related discipline (experience)
Responsibilities
- Understand how to configure Surface Hub settings, including display and audio settings, and network configurations
- Ability to reset or reconfigure the Surface Hub device when necessary
- Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections
- Ensure that all Crestron devices are properly connected to the network and can communicate with each other
- Diagnose and fix audio issues for Crestron, such as volume control, speaker output, and microphone functionality
- Troubleshoot video issues for Crestron, including display problems and resolution settings
- Diagnose and resolve connectivity issues for Microsoft Teams Rooms (MTR’s) and ensure that the system is properly connected to the internal network
- Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls
- Ensure the MTR interface is properly displaying meeting information and controls
- Support additional technologies: Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)
- Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
- Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc.
- ServiceNow ticket management; prioritizing tickets and awareness of SLAs
- Supporting Microsoft Windows and MAC operating systems
- Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
- Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
- Printer support (installation, configuration, relocation, and troubleshooting)
- Event and Meeting Support (may occur on-site or off-site)
- Occasional travel may be required to support other EY locations, client engagement sites, or off-site events
- Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
- VIP/White Glove support
- Occasional after-hour support may be required
Benefits
- general: Comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business
- general: Medical and dental coverage
- general: Pension and 401(k) plans
- general: Wide range of paid time off options
- general: Flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances
- general: Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
Tags & Categories
Answer 10 quick questions to check your fit for On-site Technology Support Services @ EY.
Related Books and Jobs
On-site Technology Support Services
EY
On-site Technology Support Services
Job Description
As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all.
Audio Visual Responsibilities of an On-Site Technician:
- Microsoft Surface Hubs – Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.
- Crestron – Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings.
- Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTR’s and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls
- Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)
Technical Responsibilities of an On-Site technician:
- Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
- Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc.
- ServiceNow ticket management; prioritizing tickets and awareness of SLAs
- Supporting Microsoft Windows and MAC operating systems
- Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
- Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
- Printer support (installation, configuration, relocation, and troubleshooting)
- Event and Meeting Support (may occur on-site or off-site)
- Occasional travel may be required to support other EY locations, client engagement sites, or off-site events
- Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
- VIP/White Glove support
- Occasional after-hour support may be required
Interpersonal skills an On-site technician should have
- Outstanding customer service skills
- Excellent communication skills
- Great team mentality
- Self-motivated, organized, detail oriented, ability to multi-task
- Desire to learn and build a career as unique as you are
Experience Requirements
- 2+ years of on-site technical support experience, or degree in related discipline
EY exists to build a better working world, helping to create long-term value for clients, people, and society. EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
Fortune Best Workplaces for Women
Fortune 100 Best Companies to Work For list for 24th year. (US)
America’s Greatest Workplaces for Diversity 2023 by Newsweek
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society, and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy, and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
Locations
- Chicago, IL, US, 60606
- Chicago, IL, US 60606
Salary
46,800 - 96,500 USD / yearly
Skills Required
- Outstanding customer service skillsintermediate
- Excellent communication skillsintermediate
- Great team mentalityintermediate
- Self-motivatedintermediate
- Organizedintermediate
- Detail orientedintermediate
- Ability to multi-taskintermediate
- Desire to learnintermediate
- High-ethical standards and integrityintermediate
- Microsoft Surface Hubs configuration and troubleshootingintermediate
- Crestron network connectivity, audio, and video troubleshootingintermediate
- Microsoft Teams Rooms connectivity and user interface troubleshootingintermediate
- Support for Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipmentintermediate
- PC and MAC troubleshootingintermediate
- Application troubleshootingintermediate
- AV troubleshootingintermediate
- Network connectivity troubleshootingintermediate
- ServiceNow ticket managementintermediate
- Microsoft Windows operating systems supportintermediate
- MAC operating systems supportintermediate
- Microsoft Outlookintermediate
- Microsoft Teamsintermediate
- OneDriveintermediate
- Office365intermediate
- Asset managementintermediate
- Printer installation, configuration, relocation, and troubleshootingintermediate
- Event and Meeting Supportintermediate
- Remote hands support (checking ports, tracing cables, rebooting hardware, upgrading devices)intermediate
Required Qualifications
- 2+ years of on-site technical support experience, or degree in related discipline (experience)
Responsibilities
- Understand how to configure Surface Hub settings, including display and audio settings, and network configurations
- Ability to reset or reconfigure the Surface Hub device when necessary
- Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections
- Ensure that all Crestron devices are properly connected to the network and can communicate with each other
- Diagnose and fix audio issues for Crestron, such as volume control, speaker output, and microphone functionality
- Troubleshoot video issues for Crestron, including display problems and resolution settings
- Diagnose and resolve connectivity issues for Microsoft Teams Rooms (MTR’s) and ensure that the system is properly connected to the internal network
- Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls
- Ensure the MTR interface is properly displaying meeting information and controls
- Support additional technologies: Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)
- Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
- Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc.
- ServiceNow ticket management; prioritizing tickets and awareness of SLAs
- Supporting Microsoft Windows and MAC operating systems
- Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
- Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
- Printer support (installation, configuration, relocation, and troubleshooting)
- Event and Meeting Support (may occur on-site or off-site)
- Occasional travel may be required to support other EY locations, client engagement sites, or off-site events
- Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
- VIP/White Glove support
- Occasional after-hour support may be required
Benefits
- general: Comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business
- general: Medical and dental coverage
- general: Pension and 401(k) plans
- general: Wide range of paid time off options
- general: Flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances
- general: Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
Tags & Categories
Answer 10 quick questions to check your fit for On-site Technology Support Services @ EY.
Related Books and Jobs