Service Delivery Center - Technology Consulting - ServiceNow - Senior
EY
Service Delivery Center - Technology Consulting - ServiceNow - Senior
Job Description
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Technology Consulting, Service Delivery Center, Senior Analyst – ServiceNow
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile and efficient solutions for business decision-making. As our ServiceNow Senior Analyst you'll play a leading role in that mission, providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges around.
You’ll get to work on cutting-edge, disruptive technologies and assist with building and implementing new technology solutions and products to address challenges faced by the banking industry.
The team
Our ServiceNow Delivery practice helps clients modernize systems, processes, and products to enhance business and customer-facing platforms and services to support high performance in a rapidly changing, competitive environment. The team leverages various ServiceNow modules, Microservices, Cloud, API Management, and open-source technologies to enable end-to-end automation with safe and sound architecture at optimum cost.
The ServiceNow Delivery team is changing how clients interact with their customers, employees, and partners. We are modernizing their applications, creating new ones, and driving business efficiency across their ever-changing platform and channel infrastructures. Everything we do centers around this simple story.
What we look for
We seek highly motivated Senior ServiceNow Developers to successfully deliver ServiceNow solutions and services in a client consulting environment with a dedicated team of industry-experienced resources.
Your key responsibilities
The ServiceNow Senior Analyst will assist in project implementations while driving thought leadership through deep expertise in the ServiceNow platform, its product capabilities, and related technologies. This role involves designing, developing, and maintaining solutions in a client-consulting environment, with a focus on areas such as Financial Services Operations (FSO), Customer Service Management (CSM), Customer Portal, Playbooks, NOW Experience, UI Builder, and Workflow Studio.
Skills and attributes for success
- Assist the technical Lead on implementation project teams, directing other technical consultants and testers.
- Assist Engagement Lead in workshops to gather agile user stories/epics/features using ServiceNow Agile or client-preferred Agile software.
- Direct customers on best practices across ServiceNow products and platforms.
- Develop Offerings, Solutions, and Designs for product implementations.
- Deliver Application UI Configuration and Workflow Configuration.
- Development of client-specific reporting needs, including Performance Analytics.
- Interface with ServiceNow technical product teams as needed.
- Prepare all client-facing and internal deliverables that are technology-related.
- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
- Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
- Collaborate and contribute to creating, deploying, and maintaining Technical Best Practices and Standards.
- Ensuring technical deliverables are complete, consistent, high quality, on time, and deliver valued outcomes.
- Collaborate with client teams to understand and capture business requirements and translate them into technical requirements for ServiceNow configuration.
- Assist in designing and configuring a detailed end to end integration architecture using FSO capabilities and other core systems including any custom integration requirements utilizing REST and SOAP APIs as applicable
- Willingness to travel a minimum of 20%.
To qualify for the role, you must have
- Minimum 3 years of demonstrated experience as a key technical resource leading the development of solutions in client environments.
- 3+ years of ServiceNow implementation experience with CSM implementations in a client consulting environment is required.
- 1+ years of ServiceNow implementation experience with FSO implementations in a client consulting environment is required.
- Proficiency with Agile project management and delivery methodologies.
- Demonstrated hands-on experience in technical consulting and client-facing roles required
- A bachelor's degree from an accredited college or university is preferred. Certifications in Certified ServiceNow Administrator (CSA), Certified Implementation Specialist (CIS-CSM, and Application Developer (CAD).
- Industry Certifications, including SAFe Product Owner, SAFe Implementer, SAFe Agilist, and Scrum Master, are also preferred.
- Maintain all certifications and micro certifications and continual progression in developer learning plans.
- Excellent oral and written communication skills with the ability to present and articulately explain technical information.
- Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs.
- Demonstrated ability to influence and consult (providing options with pros, cons, and risks) around all critical technical decisions during project delivery.
- Experience with spokes and integration hub
- Experience with implementing Disputes on ServiceNow FSO is preferred.
Ideally, you’ll also have
- Experience with ServiceNow Next in UI design configuration, implementation, development, standard list/form/navigation updates, workflows, instance management, and creating tables and fields, working with remote tables, playbooks.
- Experience with SDLC, Agile Scrum, SAFe, and Kanban methodologies. Excellent communication skills, team player, drives processes, and actively owns deliverables.
- Deep understanding of ServiceNow Platform end-to-end delivery processes; advanced functional and technical knowledge of the ServiceNow FSO, CSM best practices.
- Familiarity with the platform data model including CSM, data analytics, data reporting, ServiceNow Process; strong process development, facilitating requirements for ServiceNow implementations and ServiceNow integration (SOAP, REST, XML), automation, and workflows.
- Demonstrated knowledge in the creation and modification of various Access Controls (ACLs), Business Rules, Scripting, Ajax Query, Glide Scripting, Jelly Scripts, Java Scripting, UI Policies; Service Portals (Widgets, Server Scripting, Client Scripting, JavaScript, HTML, CSS, SQL, Portal Configuration); ServiceNow version experience; Yokohama, Xanadu, Vancouver, Tokyo, San Diego, Rome
- Strong interest in cloud computing and related technologies, including SaaS, PaaS, and IaaS.
What We Offer
We offer a competitive compensation package where you will be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you will decide how much vacation time you need based on your circumstances. You will also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Plus, we offer:
- Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We will provide the tools and flexibility so you can make a meaningful impact your way.
- Transformative leadership: We will give you the insights, coaching, and confidence to be the leader the world needs.
- Diverse and inclusive culture: We will be embraced for who we are and empowered to use our voices to help others find theirs.
About EY
As a global leader in assurance, tax, transaction, and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities, and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
Unsure if you meet all the job description qualifications but are deeply excited about the role? We still encourage you to apply!
Build your legacy with us.
Apply now
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $55,400 to $113,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $66,600 to $128,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
Locations
- Alpharetta, GA, US, 30009
- Alpharetta, GA, US 30009
Salary
Travel Requirements
3
Tags & Categories
Answer 10 quick questions to check your fit for Service Delivery Center - Technology Consulting - ServiceNow - Senior @ EY.
Related Books and Jobs
Service Delivery Center - Technology Consulting - ServiceNow - Senior
EY
Service Delivery Center - Technology Consulting - ServiceNow - Senior
Job Description
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Technology Consulting, Service Delivery Center, Senior Analyst – ServiceNow
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile and efficient solutions for business decision-making. As our ServiceNow Senior Analyst you'll play a leading role in that mission, providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges around.
You’ll get to work on cutting-edge, disruptive technologies and assist with building and implementing new technology solutions and products to address challenges faced by the banking industry.
The team
Our ServiceNow Delivery practice helps clients modernize systems, processes, and products to enhance business and customer-facing platforms and services to support high performance in a rapidly changing, competitive environment. The team leverages various ServiceNow modules, Microservices, Cloud, API Management, and open-source technologies to enable end-to-end automation with safe and sound architecture at optimum cost.
The ServiceNow Delivery team is changing how clients interact with their customers, employees, and partners. We are modernizing their applications, creating new ones, and driving business efficiency across their ever-changing platform and channel infrastructures. Everything we do centers around this simple story.
What we look for
We seek highly motivated Senior ServiceNow Developers to successfully deliver ServiceNow solutions and services in a client consulting environment with a dedicated team of industry-experienced resources.
Your key responsibilities
The ServiceNow Senior Analyst will assist in project implementations while driving thought leadership through deep expertise in the ServiceNow platform, its product capabilities, and related technologies. This role involves designing, developing, and maintaining solutions in a client-consulting environment, with a focus on areas such as Financial Services Operations (FSO), Customer Service Management (CSM), Customer Portal, Playbooks, NOW Experience, UI Builder, and Workflow Studio.
Skills and attributes for success
- Assist the technical Lead on implementation project teams, directing other technical consultants and testers.
- Assist Engagement Lead in workshops to gather agile user stories/epics/features using ServiceNow Agile or client-preferred Agile software.
- Direct customers on best practices across ServiceNow products and platforms.
- Develop Offerings, Solutions, and Designs for product implementations.
- Deliver Application UI Configuration and Workflow Configuration.
- Development of client-specific reporting needs, including Performance Analytics.
- Interface with ServiceNow technical product teams as needed.
- Prepare all client-facing and internal deliverables that are technology-related.
- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
- Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
- Collaborate and contribute to creating, deploying, and maintaining Technical Best Practices and Standards.
- Ensuring technical deliverables are complete, consistent, high quality, on time, and deliver valued outcomes.
- Collaborate with client teams to understand and capture business requirements and translate them into technical requirements for ServiceNow configuration.
- Assist in designing and configuring a detailed end to end integration architecture using FSO capabilities and other core systems including any custom integration requirements utilizing REST and SOAP APIs as applicable
- Willingness to travel a minimum of 20%.
To qualify for the role, you must have
- Minimum 3 years of demonstrated experience as a key technical resource leading the development of solutions in client environments.
- 3+ years of ServiceNow implementation experience with CSM implementations in a client consulting environment is required.
- 1+ years of ServiceNow implementation experience with FSO implementations in a client consulting environment is required.
- Proficiency with Agile project management and delivery methodologies.
- Demonstrated hands-on experience in technical consulting and client-facing roles required
- A bachelor's degree from an accredited college or university is preferred. Certifications in Certified ServiceNow Administrator (CSA), Certified Implementation Specialist (CIS-CSM, and Application Developer (CAD).
- Industry Certifications, including SAFe Product Owner, SAFe Implementer, SAFe Agilist, and Scrum Master, are also preferred.
- Maintain all certifications and micro certifications and continual progression in developer learning plans.
- Excellent oral and written communication skills with the ability to present and articulately explain technical information.
- Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs.
- Demonstrated ability to influence and consult (providing options with pros, cons, and risks) around all critical technical decisions during project delivery.
- Experience with spokes and integration hub
- Experience with implementing Disputes on ServiceNow FSO is preferred.
Ideally, you’ll also have
- Experience with ServiceNow Next in UI design configuration, implementation, development, standard list/form/navigation updates, workflows, instance management, and creating tables and fields, working with remote tables, playbooks.
- Experience with SDLC, Agile Scrum, SAFe, and Kanban methodologies. Excellent communication skills, team player, drives processes, and actively owns deliverables.
- Deep understanding of ServiceNow Platform end-to-end delivery processes; advanced functional and technical knowledge of the ServiceNow FSO, CSM best practices.
- Familiarity with the platform data model including CSM, data analytics, data reporting, ServiceNow Process; strong process development, facilitating requirements for ServiceNow implementations and ServiceNow integration (SOAP, REST, XML), automation, and workflows.
- Demonstrated knowledge in the creation and modification of various Access Controls (ACLs), Business Rules, Scripting, Ajax Query, Glide Scripting, Jelly Scripts, Java Scripting, UI Policies; Service Portals (Widgets, Server Scripting, Client Scripting, JavaScript, HTML, CSS, SQL, Portal Configuration); ServiceNow version experience; Yokohama, Xanadu, Vancouver, Tokyo, San Diego, Rome
- Strong interest in cloud computing and related technologies, including SaaS, PaaS, and IaaS.
What We Offer
We offer a competitive compensation package where you will be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you will decide how much vacation time you need based on your circumstances. You will also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Plus, we offer:
- Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We will provide the tools and flexibility so you can make a meaningful impact your way.
- Transformative leadership: We will give you the insights, coaching, and confidence to be the leader the world needs.
- Diverse and inclusive culture: We will be embraced for who we are and empowered to use our voices to help others find theirs.
About EY
As a global leader in assurance, tax, transaction, and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities, and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
Unsure if you meet all the job description qualifications but are deeply excited about the role? We still encourage you to apply!
Build your legacy with us.
Apply now
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $55,400 to $113,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $66,600 to $128,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
Locations
- Alpharetta, GA, US, 30009
- Alpharetta, GA, US 30009
Salary
Travel Requirements
3
Tags & Categories
Answer 10 quick questions to check your fit for Service Delivery Center - Technology Consulting - ServiceNow - Senior @ EY.
Related Books and Jobs