Role Overview

Join Datadog as a Federal Support Engineer 3 in Denver, Colorado, and become a key player in our Technical Solutions team. Datadog is the leading cloud monitoring and security platform powering observability for modern applications. As a Federal Support Engineer, you'll work directly with public sector clients, leveraging your expertise in Datadog monitoring, cloud technologies, and DevOps practices to ensure customer success. This hybrid role requires 3-5 days per week in our Denver office, fostering collaboration in a startup-like environment immersed in cutting-edge observability tools.

Our Technical Solutions team is the backbone of Datadog's worldwide growth. You'll educate potential clients through demos and presentations, resolve technical evaluations, and provide ongoing support to keep customers happy and successful. Dive deep into Datadog's 400+ integrations, from Kubernetes monitoring to APM tracing, while handling federal-specific compliance needs. If you're passionate about cloud observability and public sector IT, this role offers immediate impact and professional growth.

Key Responsibilities at Datadog

As a Federal Support Engineer 3, you'll tackle high-impact tasks that drive customer satisfaction and product innovation:

• Engage with federal customers via ticketing systems, live chat, and screensharing to identify and resolve technical support requests while educating on platform best practices.
• Reproduce complex technical issues and troubleshoot across Datadog’s extensive library of 400+ integrations, including logs, metrics, and traces.
• Manage urgent escalation cases, conducting customer-facing troubleshooting calls and coordinating internal/external incident management.
• Autonomously diagnose and resolve complex, high-priority issues without guidance, showcasing your DevOps troubleshooting expertise.
• Develop subject matter expertise in key Datadog product areas like infrastructure monitoring, APM, and security.
• Drive product conversations and feedback loops based on real-world client needs and challenges.
• Lead high-complexity demos for advanced use cases in cloud-native observability.
• Provide mentorship to junior team members, serving as their primary escalation partner.
• Participate in an on-call rotating schedule with weekend availability to support mission-critical federal environments.

Qualifications & Requirements

We're seeking a seasoned professional with a track record in public sector support and technical excellence:

• Previous experience supporting clients in the public sector, with understanding of federal regulations and compliance.
• 5+ years in multi-channel technical support at a SaaS company, preferably in observability or monitoring.
• Strong experience with APIs, REST calls, and network terminologies for effective troubleshooting.
• Familiarity with one or more cloud technologies (AWS, Azure, GCP) and infrastructure as code.
• Exceptional written and verbal communicator, adept at explaining complex technical issues to diverse audiences.
• Proven mentor to technical peers with a client-centric, critical-thinking approach.
• Self-motivated tinkerer with programming experience and mid-to-advanced Linux knowledge.
• Ability to work hybrid in Denver office 3-5 days/week and handle on-call rotations.

Datadog values diverse backgrounds. Even if you don't meet every qualification, apply if you're passionate about technology and growth in Datadog careers.

Salary & Benefits

The estimated yearly salary for this Federal Support Engineer 3 role in Denver is $92,000 - $122,000 USD, plus competitive equity and variable compensation based on experience. Datadog offers best-in-class benefits:

• Generous global benefits including comprehensive healthcare, dental, and mental health support.
• 401(k) with match, paid time off, and parental planning.
• Fitness reimbursements, commuter benefits, and discounted ESPP.
• New hire stock equity (RSUs) for long-term growth.
• Continuous professional development, product training, and clear career pathing.

Note: Benefits may vary by location and employment type. Must be eligible for U.S. Government export control authorizations.

Why Join Datadog?

Datadog (NASDAQ: DDOG) is a global SaaS leader in cloud monitoring and security, delivering growth and profitability. We break down silos in the cloud age, enabling digital transformation for thousands of customers. Join a hybrid workplace that balances office collaboration with work-life harmony. Benefit from our inclusive culture, Community Guilds, and Inclusion Talks. As a Federal Support Engineer in Denver, you'll contribute to mission-critical public sector observability, mentor peers, and grow with best-in-breed onboarding and intra-departmental networking. Experience the excitement of a startup environment at scale, where your work directly impacts global customers.

Denver office perks include fostering creativity through relationships and collaboration. Grow your career in observability engineering, DevOps, and federal IT support while enjoying Denver's vibrant tech scene.

How to Apply

Ready to advance your career as a Federal Support Engineer 3 at Datadog? Click 'Apply Now' to submit your resume. We're hiring top talent in Denver for this hybrid role. Showcase your Datadog expertise, public sector experience, and passion for cloud monitoring. Datadog is an equal opportunity employer committed to diversity.

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