Field Service Technician Careers at Rivian - Cleveland, OH

Role Overview

Join Rivian, the pioneering EV manufacturer redefining adventure with emissions-free Electric Adventure Vehicles. Our Field Service Technician role in Cleveland, Ohio offers a dynamic opportunity for automotive enthusiasts to support vehicle repairs in a fast-paced, innovative environment. Based primarily in Cleveland, you'll travel to customer homes, businesses, or our production facilities as needed, delivering top-tier service for Rivian's cutting-edge EVs. This hands-on position suits collaborative team players eager to grow from entry-level to advanced technician levels. With a focus on safety, quality, and customer satisfaction, you'll diagnose complex issues in low and high voltage systems, ensuring every Rivian stays adventure-ready.

Rivian's mission to protect the outdoors drives us to challenge conventions and innovate relentlessly. As a Field Service Technician, you'll thrive in startup-like energy, working with diverse teams passionate about sustainable mobility. Whether performing mobile repairs or supporting service campaigns, your expertise keeps our vehicles—and our planet—moving forward.

Key Responsibilities at Rivian

As a Rivian Field Service Technician in Cleveland, OH, your role demands precision and adaptability. Here's what you'll do daily:

• Diagnose and repair Rivian vehicles, including installations and inspections at service centers or customer sites.
• Explain EV products, tools, and accessories to customers with clarity and enthusiasm.
• Follow repair procedures using technical resources, prioritizing safety and quality.
• Road test vehicles post-repair to confirm optimal performance.
• Manage parts inventory: order, receive, ship, and track components efficiently.
• Provide feedback on improvements to leadership and senior techs.
• Support campaigns and document all work meticulously for compliance.
• Collaborate professionally with customers, families, suppliers, and teams during events or routes.
• Maintain skills through ongoing training in EV tech advancements.

Expect a 40-hour week with flexible shifts, including weekends and overnights, to meet business demands in the growing EV market.

Qualifications & Requirements

We seek motivated individuals ready to excel in EV service technician roles. Key qualifications include:

• Education & Experience: High School Diploma/GED preferred; automotive shop experience highly valued, but recent graduates encouraged. EV/hybrid background a plus.
• Technical Skills: Low voltage basics (DVOM, schematics, CAN/LIN); high voltage safety (PPE, power-down, components).
• Licensing & Physical: Valid driver's license (clean record), ability to tow truck/trailer, lift 50 lbs., and handle physical demands like bending/kneeling.
• Soft Skills: Organizational prowess, attention to detail, eagerness to learn, fluent English for docs and communication.
• Availability: Flexible for shifts, proficient with computers/tools.

Advanced candidates demonstrate wiring repairs and complex diagnostics. Experience in parts/billing systems or startups preferred.

Salary & Benefits

Earn a competitive salary range of $46,800 - $68,910 USD yearly based on experience, in Cleveland's thriving job market. Rivian sweetens the deal with exceptional perks:

• Health Coverage: Full medical, dental, vision plans.
• Retirement: 401(k) with matching contributions.
• Time Off: Generous PTO, holidays, sick days.
• Equity: Employee stock purchase program.
• Development: Technical training and certifications.
• Perks: Vehicle access, wellness programs, team adventures.
• Support: Relocation aid, family policies.

This package positions Rivian as a top employer for EV technicians in Ohio.

Why Join Rivian?

Rivian isn't just building vehicles; we're accelerating the shift to sustainable adventure. In Cleveland, OH, you'll join a team of outdoor lovers innovating in EVs. Enjoy startup excitement with established growth, meaningful work protecting the planet, and career advancement in high-demand EV tech. Our culture fosters courage, collaboration, and curiosity—perfect for those who hate the status quo. Plus, interact with passionate customers and contribute to community events. Apply now to be part of the EV revolution!

How to Apply

Ready for Field Service Technician jobs at Rivian? Submit your resume highlighting automotive/EV experience. We'll assess your skills against our spectrum to match the right level. Don't miss this chance in Cleveland, Ohio—apply today and adventure with Rivian!