Field Service Technician Careers at Rivian - Franklin, TN

Role Overview

Join Rivian's mission to keep the world adventurous with emissions-free Electric Adventure Vehicles. As a Field Service Technician in Franklin, Tennessee, you'll provide hands-on support for vehicle repairs in dynamic environments. This role involves working at service centers, customer homes, or remote locations, including travel to production plants as needed. Rivian seeks collaborative, team-oriented individuals passionate about EVs and the outdoors. Whether you're an entry-level automotive graduate or experienced technician, this position offers growth in a fast-paced startup atmosphere. Master high voltage systems, electrical diagnostics, and customer service while contributing to Rivian's innovative EV ecosystem.

Key Responsibilities at Rivian

As a Rivian Field Service Technician, your daily impact includes:

• Diagnose and repair Rivian vehicles, including low and high voltage systems, at various locations.
• Conduct road tests to ensure repairs meet safety and quality standards.
• Manage parts inventory – order, receive, ship, and track components efficiently.
• Follow Rivian procedures using technical resources without compromising safety.
• Document technical notes comprehensively for service records and campaigns.
• Support containment initiatives and provide feedback for process improvements.
• Engage customers professionally, explaining EV products, tools, and accessories.
• Collaborate with teams in a high-energy environment with minimal supervision.
• Complete required training to stay ahead in EV technology advancements.

Expect a 40-hour workweek with flexibility for weekends, holidays, and shifts to meet business demands.

Qualifications & Requirements

Rivian values diverse experience levels. Key qualifications for Field Service Technician jobs in Franklin, TN include:

• Education: High School Diploma or GED preferred; automotive shop experience highly valued, even for recent graduates.
• Technical Skills: Proficient with hand/power tools, laptops (Windows/Mac), DVOM for circuit measurements, and reading electrical schematics. EV/hybrid repair experience is a plus.
• High Voltage Expertise: Understand risks, safe power-down procedures, PPE usage, and component functions. Advanced skills in CAN/LIN networks preferred.
• Physical Demands: Lift up to 50 lbs., stand, walk, bend, kneel, reach, push/pull in dynamic settings.
• Driving & Availability: Valid license, clean record (no suspensions 3-5 years), ability to tow trailer; available for varied shifts.
• Soft Skills: Strong organization, attention to detail, eagerness to learn, fluent English, professional communication.

Experience in startups, parts management, or billing systems boosts your candidacy.

Salary & Benefits

Earn a competitive salary from $46,800 to $68,910 USD yearly based on experience, in Franklin, TN's thriving market. Rivian offers exceptional perks:

• Health Coverage: Comprehensive medical, dental, vision plans.
• Retirement: 401(k) with matching contributions.
• Time Off: Generous PTO, holidays, and sick leave.
• Equity: Employee stock purchase program.
• Training: Continuous EV technical development.
• Flexibility: Shift premiums and overtime opportunities.
• Perks: Rivian vehicle access, outdoor event support.
• Culture: Collaborative team with adventure-focused incentives.

This package positions Rivian as a top employer for EV service careers.

Why Join Rivian?

Rivian isn't just building vehicles; we're redefining adventure with electric adventure vehicles. In Franklin, TN, you'll thrive in a startup environment that challenges norms and innovates relentlessly. Our diverse team shares a passion for the outdoors and sustainability. As a Field Service Technician, gain cutting-edge EV skills, interact with passionate customers, and grow your career. Rivian offers stability with excitement – from mobile repairs to community events. Protect the planet while advancing your expertise in high-demand fields like EV high voltage repair. Join us to make a real impact.

How to Apply

Ready for Rivian Field Service Technician jobs? Submit your application now! Highlight your automotive experience, EV knowledge, and passion for innovation. Rivian assesses candidates across skill levels for the right fit. Apply today for Franklin, TN opportunities – positions fill fast in this growing EV market. Questions? Reach out to our recruitment team. Let's keep the world adventurous together!