About PepsiCo

PepsiCo is one of the world's leading food and beverage companies, with an iconic portfolio that includes Pepsi, Gatorade, Lay's, Quaker, and Tropicana. Operating in over 200 countries, PepsiCo employs more than 300,000 people globally and generates annual revenues exceeding $86 billion. At PepsiCo, innovation drives everything—from sustainable packaging to cutting-edge beverage technologies. Pepsi Equipment Services (PES) plays a crucial role in ensuring our vending, cooling, and fountain equipment delivers refreshment reliably to customers nationwide. Joining PepsiCo means becoming part of a dynamic team committed to performance with purpose, fostering positive change in communities while building a rewarding career.

Role Overview

The Field Service Technician (PES) position in Massillon, Ohio, is a hands-on, skilled role perfect for mechanically inclined professionals who thrive in independent fieldwork. You'll be the go-to expert for installing, repairing, and maintaining vending machines, coolers, and fountain dispensers at customer locations. This full-time position offers a disclosed base salary of $26.00 per hour ($54,080 annually), with opportunities for overtime and advancement. Expect frequent customer interaction, driving a service truck, and tackling diverse challenges involving refrigeration, plumbing, electrical systems, and more. If you enjoy problem-solving in real-world settings and building lasting customer relationships, this PepsiCo role in Massillon delivers stability and excitement.

Day in the Life

Your day starts with prioritizing service calls via a mobile schedule, loading your truck with parts, and hitting the road. You'll diagnose issues on-site—whether it's a faulty compressor or a misaligned fountain line—using expert judgment to repair or replace components efficiently. Between jobs, you'll educate store managers on upkeep, collect data, and ensure every call ends with a satisfied customer. Physical demands include lifting 20-45 pounds repeatedly, maneuvering heavy equipment up to 1,200 pounds, and working in tight spaces.

Key Responsibilities

As a Field Service Technician at PepsiCo, your core duties focus on technical excellence and customer satisfaction:

• Diagnose and repair marketing equipment, including vending machines, coolers, and fountain systems, using judgment to decide on repairs or replacements.
• Perform preventative maintenance, unload/reload products, and adjust equipment for optimal performance.
• Install new units by drilling holes, routing lines, connecting water/gas supplies, and building racks for syrup systems.
• Prioritize and schedule service calls to align with customer windows, driving to sites for plumbing, electrical, refrigeration, or carpentry work.
• Maintain accurate parts inventory on your service truck, complete detailed paperwork every two hours, and transport items like compressors or recyclables.
• Build positive relationships with customer contacts through clear communication and reliable service.

Qualifications & Requirements

PepsiCo seeks candidates with proven technical aptitude and a customer-first mindset. Basic qualifications include:

• 18 years or older (21+ if CDL is required).
• Valid U.S. CDL license with Non-Excepted Interstate Status (applicable in most locations; check specifics for Ohio).
• Ability to pass DOT Physical, Road-test, and adhere to DOT regulations.
• Refrigeration certification (Type I/II) for senior roles.
• Effective English communication skills if CDL required.

Helpful experience encompasses working with mechanical systems, basic refrigeration/electrical/plumbing, customer service, equipment installation, and work scheduling. Physical capability to kneel, crouch, lift heavy loads, and work in confined spaces is essential. PepsiCo is an Equal Opportunity Employer, considering qualified applicants with criminal histories per fair chance laws.

Benefits & Perks

PepsiCo values its Field Service Technicians with industry-leading rewards:

• Competitive pay starting at $26/hour, with potential for 5-10% upside based on performance.
• Comprehensive medical, dental, and vision coverage from day one.
• 401(k) with generous company match and financial wellness programs.
• Paid vacation, holidays, and sick leave for work-life balance.
• Discounts on PepsiCo products and access to employee assistance programs.
• Uniforms, tools, and service truck provided—no personal vehicle wear.

Career Growth

PepsiCo invests in your future with robust training, including refrigeration certification reimbursement and leadership development. Many technicians advance to Senior Field Service roles, Dispatch Supervisors, or regional management within PES. Our internal mobility program has propelled thousands into broader supply chain or operations positions. With PepsiCo's scale, your skills in mechanical repair and customer service open doors to nationwide opportunities.

Why Join Us

Choose PepsiCo's Massillon team for job security in a recession-resistant industry, meaningful work impacting everyday consumer experiences, and a culture of inclusion. We're committed to sustainability—repairing equipment reduces waste—and community impact through local hiring. Enjoy predictable schedules, reliable attendance expectations, and the pride of servicing brands millions love. PepsiCo's EEO policy ensures fairness for all, regardless of background.

Role FAQs

Is a CDL required for this role?

Valid U.S. CDL with Non-Excepted Interstate Status is required if applicable; confirm based on your driving needs.

What physical demands should I expect?

Frequent lifting (20-45 lbs), moving heavy machines (800-1200 lbs), and positions like kneeling or crawling in low spaces.

Does PepsiCo provide training?

Yes, extensive onboarding covers PES equipment, safety, and certifications like refrigeration Type I/II.

What's the work schedule like?

Full-time with regular hours; flexible for service windows, including potential evenings/weekends based on customer needs.

How does PepsiCo support career advancement?

Through mentorship, tuition assistance, and promotions—many start as technicians and grow into leadership.