Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Are you a strong operations leader who thrives in fast-paced environments and enjoys building high-performing teams? We’re looking for an Area Operations Leader to help drive operational excellence and support revenue growth across our title and escrow operations in a key market.
This is a senior leadership role focused on people, process, and performance and is ideal for someone who wants to make a real impact!

Why This Role Stands Out?
• Lead and influence multiple branch operations within a defined region
• Partner with leadership to execute strategy, strengthen culture, and drive consistency
• Oversee and develop teams across Title, Escrow, Branch Management, and potentially Sales
• Play a critical role in a high-volume market where leadership presence truly matters
• Be hands-on, visible, and engaged - this role is on-site 5 days/week in our Roseburg, OR branch

What You’ll Do:

• Create and monitor consistent processes, ensure quality and productivity, while supporting customer and employee satisfaction. You will manage and lead all title, escrow, and support staff in your office.

• Set goals, expectations, and work standards. Plan and implement strategies. Manage staffing, employee development, and performance. 

• Follow and enforce company policies, procedures, and all regulatory requirements.

• Plan, organize, review, and evaluate employees.

• Hire staff and ensure they receive proper training, coaching, and development to maintain good morale, productivity, and discipline.

Knowledge, Skills & Technology

• Strong communication skills in both speaking and writing.

• Ability to carry out strategic plans effectively.

• Skilled at understanding employee needs, improving team performance, tracking results, and assigning resources effectively.

• Comfortable using tools, systems, and technology needed for the job.

• Able to read and use metrics/dashboards to support a culture of continuous improvement.

• Experience leading teams and creating effective solutions.

• Strong problem-solving, teamwork, critical thinking, presentation, and collaboration skills.

• Results-driven with strong time management and project management abilities.

• Shows leadership by example, builds trust, motivates employees, and helps them reach their potential.

Experience

• Management or leadership experience preferred.

• 2+years of directly related industry or functional experience.

Pay Range: $102,200.00 - $136,200.00 Annually

 

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

 

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.