Account Manager Senior, Client Success (CSM) at FIS - London

Are you a seasoned client success professional with a passion for financial technology? Do you thrive in a fast-paced environment where you can build strong relationships, drive product adoption, and deliver measurable business value? If so, FIS is looking for you!

As an Account Manager Senior, Client Success Manager (CSM) at FIS in London, you will be responsible for ensuring the success of our clients by acting as a strategic partner, driving solution adoption, and fostering long-term relationships. You will work with a portfolio of clients to understand their business objectives, develop joint success plans, and proactively identify opportunities to help them realize the full value of their investment in FIS solutions.

Role Overview

The Account Manager Senior, Client Success Manager (CSM) is a critical role within FIS, responsible for the post-sales experience for clients. This role focuses on:

• Client Satisfaction: Ensuring clients are satisfied with FIS solutions and services.
• Solution Adoption: Driving the adoption of FIS solutions to maximize their value.
• Business Value: Helping clients achieve their business goals through the effective use of FIS products.
• Relationship Building: Developing strong, long-term relationships with key stakeholders.
• Strategic Partnership: Serving as a trusted advisor and strategic partner to clients.

You will collaborate with cross-functional teams, including product, sales, and support, to deliver tailored solutions that drive adoption, satisfaction, and measurable impact. Your ability to articulate business value, analyze data, and communicate effectively will be essential to your success in this role.

A Day in the Life

Here’s a glimpse into what a typical day might look like for an Account Manager Senior, Client Success Manager at FIS:

• Morning: Start your day by reviewing client health dashboards and product usage data to identify any potential risks or opportunities. Prepare for a client call by reviewing their business objectives and success plan.
• Mid-day: Conduct a strategic business review with a key client, discussing their progress towards achieving their goals and identifying areas where FIS can provide additional support. Collaborate with the product team to provide feedback on client needs and influence the product roadmap.
• Afternoon: Work on developing a joint success plan for a new client, outlining milestones, KPIs, and key activities. Meet with the sales team to discuss expansion opportunities within your client portfolio.
• Evening: Catch up on industry news and trends, and prepare for upcoming client meetings.

Why London?

London is a global hub for financial technology, making it an ideal location for a Client Success Manager at FIS. London offers:

• Access to a diverse range of clients: London is home to many of the world’s leading financial institutions, providing you with the opportunity to work with a diverse range of clients.
• A thriving fintech ecosystem: London boasts a vibrant fintech ecosystem, with numerous startups, incubators, and accelerators.
• Career growth opportunities: London offers excellent career growth opportunities within FIS and the broader fintech industry.
• Cultural attractions: London is a world-class city with a rich history, culture, and arts scene.
• Excellent transportation: London has a well-developed public transportation system, making it easy to get around the city.

Career Path

FIS is committed to providing employees with opportunities for professional development and growth. As an Account Manager Senior, Client Success Manager, you can advance your career within FIS through various paths, including:

• Senior Client Success Manager: Take on a leadership role within the client success organization, mentoring junior CSMs and leading strategic initiatives.
• Director of Client Success: Manage a team of CSMs and oversee the client success strategy for a specific region or product line.
• VP of Client Success: Lead the entire client success organization and develop the overall client success strategy for FIS.
• Product Management: Leverage your client insights and industry knowledge to transition into a product management role, helping to shape the future of FIS solutions.
• Sales: Utilize your relationship-building skills and understanding of client needs to transition into a sales role, driving new business growth for FIS.

Salary & Benefits

The estimated salary range for an Account Manager Senior, Client Success Manager in London is $80,000 - $120,000 per year. FIS also offers a comprehensive benefits package, including:

• Comprehensive health insurance
• Generous paid time off
• Retirement savings plan with company match
• Employee stock purchase plan
• Life insurance and disability coverage
• Flexible spending accounts
• Employee assistance program
• Tuition reimbursement
• Wellness programs
• Employee discounts

FIS Culture

At FIS, we foster a culture of innovation, collaboration, and inclusion. We are committed to providing our employees with a supportive and challenging work environment where they can thrive and reach their full potential. Our core values include:

• Client Focus: We are committed to providing our clients with the best possible service and solutions.
• Innovation: We are constantly seeking new and innovative ways to improve our products and services.
• Collaboration: We work together as a team to achieve our goals.
• Integrity: We conduct our business with the highest ethical standards.
• Respect: We treat each other with respect and value diversity.

How to Apply

If you are a highly motivated and experienced client success professional looking for a challenging and rewarding opportunity, we encourage you to apply for the Account Manager Senior, Client Success Manager position at FIS in London. To apply, please submit your resume and cover letter through the FIS careers website.

Frequently Asked Questions (FAQ)

1. What is the role of an Account Manager Senior, Client Success Manager?
   The Client Success Manager is responsible for driving client satisfaction, solution adoption, and overall success for a specific solution.
2. What are the key responsibilities of this role?
   Key responsibilities include building strong relationships with clients, developing joint success plans, analyzing client health, and identifying expansion opportunities.
3. What qualifications are required for this position?
   A Bachelor’s degree and 5-7 years of experience in Client Success, Client Service/Support, or Account Management are required.
4. What skills are important for success in this role?
   Strong communication, analytical, and leadership skills are essential, as well as knowledge of the financial technology industry.
5. What is the career path for a Client Success Manager at FIS?
   Career paths include Senior Client Success Manager, Director of Client Success, VP of Client Success, and opportunities in Product Management or Sales.
6. What is the salary range for this position?
   The estimated salary range for this position in London is $80,000 - $120,000 per year.
7. What benefits does FIS offer?
   FIS offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, and employee stock purchase plan.
8. What is the company culture like at FIS?
   FIS fosters a culture of innovation, collaboration, and inclusion.
9. How does FIS support employee development?
   FIS offers always-on learning and development opportunities to help employees grow their skills and advance their careers.
10. What are the growth opportunities at FIS?
    FIS provides ample opportunities for career advancement across various departments and roles.