Application & Production Support (Linux & Java) at FIS

Role Overview

As an Application & Production Support Analyst at FIS, you will play a critical role in maintaining the stability and performance of our back-office applications. Your primary responsibility will be to provide real-time support for business-critical systems, ensuring minimal disruption to our clients' operations. This involves troubleshooting technical issues, analyzing logs, and collaborating with internal teams to resolve problems effectively. You will be a key point of contact for our clients, addressing their inquiries and providing timely solutions.

A Day in the Life

On a typical day, you might start by reviewing the overnight monitoring reports to identify any potential issues. You will then respond to client inquiries, which could range from questions about application functionality to technical troubleshooting. A significant portion of your day will be spent analyzing logs to diagnose problems and working with development teams to implement fixes. You'll also participate in team meetings to discuss ongoing projects and share knowledge. Additionally, you will be involved in incident management, ensuring that critical issues are resolved quickly and efficiently.

Why Pune, Maharashtra?

Pune is a thriving city in Maharashtra, India, known for its IT and technology industries. FIS has a significant presence in Pune, offering a dynamic and growing environment for tech professionals. The city provides a great work-life balance, with numerous cultural attractions, restaurants, and outdoor activities. Pune is also well-connected to other major cities in India and internationally, making it an ideal location for career advancement and personal growth.

Career Path

This role offers a clear career path within FIS. You can progress to senior analyst positions, specializing in specific technologies or applications. There are also opportunities to move into team leadership roles, managing a team of support analysts. Additionally, you can explore career paths in development, project management, or solution architecture, leveraging your technical skills and domain knowledge gained in this role.

Salary & Benefits

FIS offers a competitive salary and benefits package for this role. The salary range typically falls between $75,000 and $120,000 per year, depending on experience and qualifications. In addition to salary, FIS provides comprehensive health insurance, a generous paid time off policy, an employee stock purchase plan, and a 401(k) retirement savings plan with company match. We also offer tuition reimbursement and employee assistance programs to support your personal and professional well-being.

FIS Culture

At FIS, we foster an inclusive and collaborative culture where every employee feels valued and respected. We believe in teamwork, innovation, and continuous learning. Our employees are encouraged to share their ideas and contribute to the success of the company. We also prioritize work-life balance and offer flexible work arrangements to help our employees manage their personal and professional commitments.

How to Apply

To apply for the Application & Production Support Analyst position at FIS, please visit our careers website and search for the job opening in Pune, Maharashtra. You will need to submit your resume and a cover letter highlighting your relevant experience and qualifications. Our recruitment team will review your application and contact you if you are selected for an interview.

FAQ

1. What are the key responsibilities of this role?

   The key responsibilities include providing real-time support for business-critical applications, troubleshooting technical issues, analyzing logs, and collaborating with internal teams to resolve problems effectively.

2. What technical skills are required for this role?

   The required technical skills include proficiency in Linux, Java, Docker, Kubernetes, Oracle, SQL, and Kafka. Knowledge of monitoring tools such as ELK Stack, Grafana, Prometheus, and Geneos is also highly desirable.

3. What is the work schedule for this role?

   This role involves working in a 24x7 support model on a rotational basis, including APAC, EMEA, or US shifts on any 5 days a week.

4. What is the career path for this role?

   You can progress to senior analyst positions, team leadership roles, or explore career paths in development, project management, or solution architecture.

5. What benefits does FIS offer?

   FIS offers a competitive salary, comprehensive health insurance, a generous paid time off policy, an employee stock purchase plan, and a 401(k) retirement savings plan with company match.

6. What is the company culture like at FIS?

   FIS fosters an inclusive and collaborative culture where every employee feels valued and respected. We believe in teamwork, innovation, and continuous learning.

7. What is the interview process like?

   The interview process typically involves a phone screening, followed by one or more in-person or virtual interviews with hiring managers and team members.

8. What opportunities for professional development are available?

   FIS offers tuition reimbursement and various training programs to support your professional development and career growth.

9. Is relocation assistance available for this role?

   Relocation assistance may be available for qualified candidates.

10. How can I learn more about FIS?

    You can learn more about FIS by visiting our website, following us on social media, and reading our company news and press releases.