Application & Technical Support - Windows Troubleshooting at FIS

Role Overview

As an Application & Technical Support specialist focusing on Windows troubleshooting at FIS, you will play a crucial role in ensuring our clients receive top-notch support for the Prophet actuarial production platform and associated applications within the Insurance Risk Suite. This position requires a blend of technical expertise, problem-solving skills, and excellent communication abilities. You will be responsible for diagnosing and resolving technical issues, guiding clients on application usage, and contributing to the continuous improvement of our products and support processes.

Day in the Life

A typical day in this role might involve:

• Responding to client inquiries and support requests via phone, email, or ticketing system.
• Troubleshooting Windows-related issues affecting application performance or functionality.
• Diagnosing complex technical problems and implementing effective solutions.
• Guiding clients on how to best utilize the Prophet application and other associated tools.
• Documenting support interactions and solutions in the team's knowledge base.
• Collaborating with other support team members and development teams to resolve issues.
• Identifying opportunities to automate repetitive tasks and improve operational efficiency.
• Contributing to the development of procedural and policy documentation.
• Participating in training sessions to enhance your technical skills and product knowledge.
• Staying up-to-date with the latest Windows updates, security patches, and troubleshooting techniques.

Why Pune, Maharashtra?

Pune is a vibrant and growing city in Maharashtra, India, known as an IT hub and educational center. It offers a diverse culture, a relatively low cost of living, and a thriving job market, particularly in the technology sector. Working in Pune provides opportunities for professional growth, exposure to a global business environment, and a high quality of life.

Career Path

This role serves as a strong foundation for career advancement within FIS. Potential career paths include:

• Senior Application Support Specialist
• Technical Lead
• Support Team Manager
• Product Specialist
• Consultant
• Software Developer

Salary & Benefits

The salary for this position is competitive and commensurate with experience. FIS also offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, employee stock purchase plan, and professional development opportunities.

FIS Culture

At FIS, we foster a culture of innovation, collaboration, and continuous learning. We believe in empowering our employees to take ownership of their work and make a meaningful impact. We are committed to creating an inclusive and diverse work environment where everyone feels valued and respected.

How to Apply

Interested candidates are encouraged to apply online through the FIS careers website. Please submit your resume and a cover letter highlighting your relevant experience and qualifications.

FAQ

1. What are the key responsibilities of this role?

   The key responsibilities include providing technical support for the Prophet application, troubleshooting Windows-related issues, assisting clients with application usage, and contributing to the team's knowledge base.

2. What qualifications are required for this position?

   The required qualifications include 1-3 years of experience in application and production support with Windows troubleshooting, knowledge of database architecture and administration, and familiarity with Windows/Networking technologies.

3. What skills are important for success in this role?

   Important skills include excellent problem-solving and diagnostic skills, strong communication abilities, and the ability to work effectively with minimum supervision.

4. What is the work environment like at FIS?

   FIS offers a collaborative, innovative, and inclusive work environment where employees are encouraged to learn and grow.

5. What are the opportunities for career advancement at FIS?

   FIS provides numerous opportunities for career advancement, including roles such as Senior Application Support Specialist, Technical Lead, and Product Specialist.

6. What benefits does FIS offer its employees?

   FIS offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, and employee stock purchase plan.

7. What is the company culture like at FIS?

   FIS fosters a culture of innovation, collaboration, and continuous learning, with a strong emphasis on diversity and inclusion.

8. Is prior experience with FIS Prophet Professional required?

   Prior experience with FIS Prophet Professional or other modeling applications is considered a plus.

9. What is the interview process like for this role?

   The interview process typically involves an initial phone screening, followed by one or more in-person or virtual interviews with the hiring manager and other team members.

10. How does FIS support employee development?

    FIS offers various professional development opportunities, including training programs, tuition reimbursement, and mentorship programs.