Associate I, Client Contact at FIS - Manila, Philippines

Role Overview

Are you a tech-savvy individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment where you can learn and grow? If so, FIS is looking for you! As an Associate I, Client Contact, you will be the first point of contact for our clients, providing technical support and resolving their issues with efficiency and empathy. This role is based in Manila, Philippines, and requires a hybrid work arrangement, with three days in the office and two days virtual. You will be part of a 24x7x365 production environment, which may include rotating on-call and holiday support.

A Day in the Life

Here’s what a typical day might look like for you:

• Arrive at the FIS office in Manila, ready to tackle the day's challenges.
• Check the ticketing system for new client incidents and requests.
• Provide desk-side assistance to colleagues needing immediate technical support.
• Answer phone calls and respond to emails from clients seeking help with various technical issues.
• Troubleshoot desktop systems, workstations, servers, and network problems.
• Install, configure, and upgrade software and hardware.
• Document all client interactions and resolutions in the ticketing system.
• Escalate complex issues to senior team members for further assistance.
• Collaborate with team members to share knowledge and best practices.
• Stay up-to-date with the latest technology and FIS applications.
• Participate in team meetings and training sessions.
• Contribute to the development of information technology and infrastructure projects.

Why Manila?

Manila is a vibrant and dynamic city with a thriving IT industry. It offers a unique blend of Eastern and Western cultures, making it an exciting place to live and work. The cost of living is relatively low compared to other major cities, allowing you to enjoy a comfortable lifestyle. Manila is also a hub for travel in Southeast Asia, providing easy access to stunning beaches, historical sites, and diverse cultures. FIS has a strong presence in Manila, offering ample opportunities for career growth and development.

Career Path

The Associate I, Client Contact role is an excellent starting point for a career in IT support and customer service at FIS. With experience and dedication, you can advance to roles such as:

• Associate II, Client Contact
• Client Contact Specialist
• Senior Client Contact Specialist
• Team Lead, Client Contact
• IT Support Analyst
• System Administrator

FIS is committed to providing its employees with opportunities for professional development and career advancement. We offer a variety of training programs and mentorship opportunities to help you reach your full potential.

Salary & Benefits

FIS offers a competitive salary and benefits package to its employees in the Philippines. The estimated salary range for an Associate I, Client Contact in Manila is $25,000 to $45,000 USD per year, depending on experience and qualifications. In addition to salary, FIS offers a comprehensive benefits package, including:

• Health insurance (medical, dental, vision)
• Paid time off (vacation, sick leave, holidays)
• Retirement savings plan (401k) with company match
• Life insurance and disability coverage
• Employee assistance program (EAP)
• Tuition reimbursement program
• Employee stock purchase plan
• Wellness programs
• Employee recognition programs

FIS Culture

At FIS, we believe that our people are our greatest asset. We foster a culture of inclusivity, collaboration, and innovation. We encourage our employees to share their ideas and perspectives, and we provide them with the resources they need to succeed. We are committed to creating a work environment where everyone feels valued, respected, and empowered. FIS is also dedicated to giving back to the community through volunteer opportunities and charitable partnerships.

How to Apply

If you are interested in applying for the Associate I, Client Contact position at FIS in Manila, please visit our careers website at [FIS Careers Website Link]. You can search for the job posting by location or job title. Be sure to submit your resume and cover letter, highlighting your relevant skills and experience. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of an Associate I, Client Contact?
   The key responsibilities include providing technical support, troubleshooting issues, installing and configuring software and hardware, and documenting client interactions.
2. What qualifications are required for this role?
   The required qualifications include excellent communication and customer service skills, technical proficiency, and problem-solving abilities.
3. What is the work schedule for this position?
   The work schedule is hybrid, with three days in the office and two days virtual. It also requires working on night shift and rotating on-call and holiday support may be required.
4. What is the salary range for this position?
   The estimated salary range is $25,000 to $45,000 USD per year.
5. What benefits does FIS offer?
   FIS offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, and more.
6. What is the career path for this role?
   With experience and dedication, you can advance to roles such as Client Contact Specialist, Team Lead, IT Support Analyst, and System Administrator.
7. What is the work environment like at FIS?
   FIS fosters a culture of inclusivity, collaboration, and innovation.
8. How do I apply for this position?
   You can apply online through the FIS careers website.
9. Is this position remote?
   No, this position requires a hybrid work arrangement with three days in the office and two days virtual.
10. What kind of training is provided for this role?
    FIS provides a variety of training programs to help you develop your skills and knowledge.