Are you a tech-savvy individual with a passion for helping others? Do you thrive in a fast-paced environment and enjoy solving complex technical issues? If so, FIS has an exciting opportunity for you as an Associate I, Client Contact in our Manila office!

As a leading global provider of financial technology solutions, FIS powers the world’s economy by connecting businesses and consumers through innovative and reliable technology. We are committed to creating a diverse and inclusive workplace where our employees can grow, learn, and make a real impact.

Role Overview

As an Associate I, Client Contact, you will be the first point of contact for our clients, providing desk-side assistance and resolving technology support issues. You will play a critical role in ensuring our clients have a seamless experience with our technology solutions. This role requires excellent technical skills, strong communication abilities, and a customer-centric approach.

A Day in the Life

Here’s a glimpse of what your day might look like:

• Providing desk-side assistance to clients, troubleshooting hardware and software issues.
• Installing, repairing, and upgrading desktop systems, workstations, servers, and network devices.
• Responding to client inquiries via phone, email, and ticketing system.
• Documenting client incidents and requests in a timely and accurate manner.
• Prioritizing and escalating support incidents based on business impact.
• Communicating technical information to both technical and non-technical audiences.
• Collaborating with other IT teams to resolve complex issues.
• Staying up-to-date with the latest technology trends and best practices.

Why Manila?

Manila is a vibrant and dynamic city that offers a unique blend of Eastern and Western cultures. As the capital of the Philippines, Manila is a major economic and cultural hub, offering a wide range of opportunities for career growth and personal development. The city is known for its friendly people, delicious food, and rich history.

FIS’s Manila office is located in a modern and well-equipped facility, providing a comfortable and productive work environment. The office is easily accessible by public transportation and is surrounded by a variety of restaurants, shops, and entertainment options.

Career Path

At FIS, we are committed to investing in our employees’ growth and development. As an Associate I, Client Contact, you will have opportunities to advance your career through training programs, mentorship opportunities, and internal promotions. Potential career paths include:

• Associate II, Client Contact
• Senior Associate, Client Contact
• Technical Support Specialist
• IT Support Analyst
• Systems Administrator

Salary & Benefits

FIS offers a competitive salary and benefits package that includes:

• Competitive salary commensurate with experience.
• Comprehensive health insurance plans (medical, dental, vision).
• Paid time off (PTO) for vacation, sick leave, and holidays.
• Retirement savings plan with company match.
• Employee assistance program (EAP) for confidential counseling and support.
• Life insurance and disability coverage.
• Tuition reimbursement for continuing education.
• Employee stock purchase plan.
• Performance-based bonuses.
• Wellness programs and initiatives.
• Employee recognition programs.

FIS Culture

At FIS, we foster a culture of innovation, collaboration, and respect. We are committed to creating a diverse and inclusive workplace where all employees feel valued and empowered. We encourage our employees to share their ideas, take initiative, and challenge the status quo.

We also believe in giving back to the community. FIS employees have opportunities to volunteer and support charities through various company-sponsored programs.

How to Apply

If you are a passionate and driven individual who is looking for a challenging and rewarding career, we encourage you to apply for the Associate I, Client Contact position in Manila. To apply, please submit your resume and cover letter through our online application portal.

We look forward to reviewing your application!

Frequently Asked Questions (FAQs)

1. What are the key responsibilities of an Associate I, Client Contact?

   The key responsibilities include providing desk-side assistance, resolving technology support issues, installing and repairing hardware and software, documenting client incidents, and communicating technical information.

2. What skills are required for this role?

   The required skills include technical proficiency, strong communication abilities, customer service skills, problem-solving skills, and the ability to work in a fast-paced environment.

3. What is the work schedule for this position?

   This position follows a night shift schedule and may require rotating on-call and holiday support.

4. What opportunities are there for career advancement at FIS?

   FIS offers various opportunities for career advancement through training programs, mentorship opportunities, and internal promotions. Potential career paths include Associate II, Client Contact, Senior Associate, Client Contact, Technical Support Specialist, IT Support Analyst, and Systems Administrator.

5. What is the company culture like at FIS?

   FIS fosters a culture of innovation, collaboration, and respect. We are committed to creating a diverse and inclusive workplace where all employees feel valued and empowered.

6. What benefits does FIS offer its employees?

   FIS offers a competitive salary and benefits package that includes health insurance, paid time off, retirement savings plan, employee assistance program, life insurance, disability coverage, tuition reimbursement, employee stock purchase plan, performance-based bonuses, and wellness programs.

7. Where is the Manila office located?

   The FIS Manila office is located in a modern and well-equipped facility, easily accessible by public transportation.

8. Is this a remote position?

   No, this is a hybrid role requiring three days in the office and two days virtual.

9. What type of training is provided for this role?

   FIS provides comprehensive training programs to ensure employees have the skills and knowledge necessary to succeed in their roles. Training may include on-the-job training, classroom training, and online courses.

10. What is the dress code at the FIS Manila office?

    The dress code at the FIS Manila office is business casual.