Associate I, Client Contact - Manila, Philippines

Role Overview

As an Associate I, Client Contact at FIS in Manila, Philippines, you will be at the forefront of providing technical support and exceptional customer service to our clients. This hybrid role requires you to be in the office three days a week and offers a night shift schedule. You'll be responsible for resolving technology support issues, performing installations, repairs, and upgrades, and ensuring timely resolutions to client incidents. Your ability to troubleshoot, communicate effectively, and prioritize tasks will be crucial in this dynamic environment.

A Day in the Life

Your day will involve a variety of tasks aimed at ensuring our clients' technological needs are met efficiently and effectively. Here's a glimpse of what you can expect:

• Providing Desk-Side Assistance: Offer hands-on support to resolve immediate technology issues faced by clients.
• Performing Installations and Repairs: Conduct necessary installations, repairs, and upgrades to keep systems running smoothly.
• Troubleshooting: Use your diagnostic skills to identify and resolve problems related to applications, networks, and hardware.
• Utilizing Ticketing Systems: Document, track, and monitor all client incidents to ensure they are resolved promptly and effectively.
• Communicating with Clients: Engage with clients to understand their issues and provide clear, understandable solutions.
• Escalating Issues: Prioritize and escalate critical support incidents based on their business impact and established guidelines.
• Maintaining System Security: Ensure the security of the desktop environment by managing passwords and maintaining data integrity.

Why Manila, Philippines?

Manila is a vibrant and dynamic city, serving as a major hub for business process outsourcing (BPO) and technology companies. Choosing to work in Manila offers several advantages:

• Career Growth: Manila's booming tech industry provides abundant opportunities for professional growth and advancement.
• Cost of Living: The cost of living in Manila is relatively low compared to other major cities, allowing for a comfortable lifestyle.
• Cultural Experience: Experience the rich culture and hospitality of the Philippines, known for its friendly locals and vibrant traditions.
• Strategic Location: Manila's location in Southeast Asia makes it a strategic hub for connecting with global markets.
• Diverse Community: Work in a multicultural environment with colleagues from diverse backgrounds, fostering collaboration and innovation.

Career Path

Starting as an Associate I, Client Contact at FIS provides a solid foundation for career advancement within the company. Here are potential career paths you can explore:

• Associate II, Client Contact: Advance to a higher level of responsibility, handling more complex issues and mentoring junior team members.
• Technical Support Specialist: Specialize in providing advanced technical support for specific products or services.
• System Administrator: Manage and maintain the organization's computer systems and networks.
• IT Support Manager: Lead a team of support specialists, overseeing the delivery of technical support services.
• Project Manager: Manage IT-related projects, ensuring they are completed on time and within budget.

Salary & Benefits

FIS offers a competitive salary and benefits package designed to attract and retain top talent. While the exact salary may vary based on experience and qualifications, the typical salary range for an Associate I, Client Contact in Manila is estimated to be between $24,000 and $36,000 USD annually.

In addition to a competitive salary, FIS provides a comprehensive benefits package, including:

• Health Insurance: Comprehensive medical, dental, and vision plans.
• Paid Time Off: Generous vacation, sick leave, and holiday pay.
• Retirement Savings: 401(k) or equivalent retirement savings plan with company match.
• Employee Stock Purchase Program: Opportunity to purchase FIS stock at a discounted rate.
• Life Insurance: Basic and supplemental life insurance coverage.
• Disability Coverage: Short-term and long-term disability insurance.
• Employee Assistance Program: Confidential counseling and support services.
• Tuition Reimbursement: Financial assistance for continuing education.
• Wellness Programs: Programs to support physical and mental well-being.

FIS Culture

FIS is committed to creating an inclusive and collaborative work environment where employees can thrive. The company values innovation, teamwork, and customer satisfaction. Here are some highlights of the FIS culture:

• Diversity and Inclusion: FIS embraces diversity and promotes an inclusive environment where all employees feel valued and respected.
• Professional Development: FIS invests in its employees' professional development through training programs, mentorship opportunities, and career advancement resources.
• Work-Life Balance: FIS recognizes the importance of work-life balance and offers flexible work arrangements to support employees' personal needs.
• Community Involvement: FIS encourages employees to give back to the community through volunteer opportunities and charitable initiatives.
• Recognition and Rewards: FIS recognizes and rewards employees for their contributions through performance-based bonuses and recognition programs.

How to Apply

If you are interested in joining the FIS team as an Associate I, Client Contact in Manila, Philippines, we encourage you to apply online through the FIS careers website:

1. Visit the FIS careers page: FIS Careers
2. Search for "Associate I, Client Contact" in Manila, Philippines.
3. Create an account or log in to your existing account.
4. Complete the online application form, providing all required information.
5. Upload your resume and cover letter.
6. Submit your application.

FAQ

1. What are the working hours for this position?
   This position requires working a night shift to provide 24x7x365 support.
2. Is this a remote position?
   No, this is a hybrid role requiring you to work in the office three days a week.
3. What qualifications are required for this role?
   Key qualifications include excellent communication skills, troubleshooting abilities, and a strong understanding of IT support principles.
4. What is the dress code for the office?
   The dress code is business casual.
5. Are there opportunities for training and development?
   Yes, FIS provides comprehensive training and development programs to help you grow your skills and advance your career.
6. What is the company culture like?
   FIS fosters an inclusive and collaborative culture where employees are valued and supported.
7. Are there opportunities for overtime?
   Overtime may be required depending on business needs and project deadlines.
8. What is the interview process like?
   The interview process typically includes a phone screening, followed by one or more in-person or virtual interviews.
9. What is the career path for this position?
   Potential career paths include advancing to higher-level technical support roles or specializing in system administration or project management.
10. What benefits are offered by FIS?
    FIS offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plans, and more.