Associate I, Production Operations at FIS

Role Overview

The Associate I, Production Operations role at FIS is an entry-level position focused on the critical task of processing customer payments and ensuring the smooth functioning of remittance operations. This role involves a variety of responsibilities, from preparing payments to coordinating equipment maintenance and handling exception items. It requires a detail-oriented individual with strong organizational and problem-solving skills, as well as a basic understanding of remittance processing procedures.

A Day in the Life

On a typical day, an Associate I, Production Operations can expect to perform the following tasks:

• Payment Preparation: Preparing customer payments for processing, ensuring accuracy and adherence to established procedures.
• Equipment Coordination: Coordinating setup and maintenance activities for the remittance processor and related equipment, working with technical staff as needed.
• Research and Adjustment: Conducting research on payment discrepancies and performing necessary adjustment activities to resolve issues.
• Exception Processing: Processing exception items, such as payments with errors or incomplete information.
• Inventory Management: Maintaining inventory of remittance processing supplies and ensuring adequate stock levels.
• Collection Notices: Preparing outgoing collection notices for negotiable instruments, such as bonds, food stamps, and foreign items.
• Quality Control: Verifying the accuracy of payment data and ensuring compliance with relevant regulations and company policies.
• Equipment Operation: Operating and maintaining remittance processing equipment, troubleshooting minor issues and escalating complex problems.
• Team Collaboration: Collaborating with other team members to ensure efficient and accurate payment processing.
• Process Improvement: Assisting in the development and implementation of process improvements to enhance efficiency and accuracy.

Why Boston, Massachusetts?

Boston, Massachusetts, is a vibrant city with a thriving financial services industry. FIS's presence in Boston offers employees the opportunity to work in a dynamic and innovative environment. The city boasts a rich history, diverse culture, and numerous educational institutions, making it an attractive place to live and work. Boston also provides access to a wide range of recreational activities, from cultural events and sporting games to outdoor adventures and historical landmarks.

Career Path

The Associate I, Production Operations role is an entry point into a career in remittance processing and financial operations at FIS. With experience and demonstrated performance, individuals can advance to roles such as:

• Associate II, Production Operations: Taking on more complex tasks and responsibilities, such as training new employees and leading small projects.
• Production Operations Specialist: Developing expertise in a specific area of remittance processing and providing technical support to other team members.
• Team Lead, Production Operations: Supervising a team of production operations associates and ensuring the efficient and accurate processing of payments.
• Supervisor, Production Operations: Overseeing multiple teams and managing the overall performance of the production operations department.

Salary & Benefits

The estimated salary range for the Associate I, Production Operations role in Boston, Massachusetts, is $38,000 to $55,000 per year. FIS also offers a comprehensive benefits package, including:

• Comprehensive health insurance plans (medical, dental, and vision).
• Generous paid time off (PTO) policy, including vacation, sick leave, and holidays.
• 401(k) retirement savings plan with company matching contributions.
• Employee stock purchase plan (ESPP) to invest in FIS's future.
• Life insurance and disability coverage to protect employees and their families.
• Flexible spending accounts (FSAs) for healthcare and dependent care expenses.
• Health savings accounts (HSAs) with employer contributions.
• Wellness programs and resources to promote employee health and well-being.
• Employee assistance program (EAP) for confidential counseling and support.
• Tuition reimbursement program for continuing education and professional development.

FIS Culture

FIS is committed to creating a diverse and inclusive workplace where all employees feel valued and respected. The company fosters a culture of collaboration, innovation, and continuous learning. FIS encourages employees to take ownership of their work, develop their skills, and contribute to the success of the company. The company offers numerous opportunities for professional development, mentoring, and networking, and it actively supports employee involvement in community and charitable activities.

How to Apply

Interested candidates can apply for the Associate I, Production Operations role through the FIS careers website. The application process involves submitting a resume and cover letter, completing an online application form, and participating in interviews with hiring managers and HR representatives.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of an Associate I, Production Operations?

   The key responsibilities include preparing customer payments, coordinating equipment maintenance, researching payment discrepancies, processing exception items, and maintaining inventory.

2. What qualifications are required for this role?

   A high school diploma or GED is required, along with up to one year of remittance processing experience or equivalent. Strong communication and problem-solving skills are also essential.

3. What is the salary range for this position?

   The estimated salary range is $38,000 to $55,000 per year, depending on experience and qualifications.

4. What benefits does FIS offer?

   FIS offers a comprehensive benefits package, including health insurance, paid time off, a 401(k) plan, an employee stock purchase plan, and tuition reimbursement.

5. What is the career path for this role?

   With experience and strong performance, individuals can advance to roles such as Associate II, Production Operations Specialist, Team Lead, and Supervisor.

6. What is the work environment like at FIS?

   FIS fosters a collaborative and innovative work environment where employees are encouraged to develop their skills and contribute to the company's success.

7. What opportunities are there for professional development?

   FIS offers numerous opportunities for professional development, including training programs, mentoring, and networking events.

8. Is FIS an equal opportunity employer?

   Yes, FIS is an equal opportunity employer and values diversity in the workplace.

9. What is the application process like?

   The application process involves submitting a resume and cover letter, completing an online application form, and participating in interviews.

10. How can I learn more about FIS?

    You can visit the FIS website to learn more about the company's mission, values, products, and services.