Associate I, Systems Administration at FIS - Manila, Philippines

Role Overview

As an Associate I, Systems Administration at FIS in Manila, Philippines, you will play a crucial role in providing technical support and ensuring the smooth operation of our IT infrastructure. This role involves a blend of desk-side assistance, troubleshooting, system maintenance, and customer service, all within a 24x7x365 production environment. You will be responsible for resolving technology issues, performing installations and upgrades, and maintaining the security and integrity of our systems. Your ability to communicate effectively, both technically and interpersonally, will be essential in this role.

Day in the Life

Your day-to-day activities will include:

• Providing desk-side assistance to users experiencing technical issues.
• Installing, repairing, and upgrading desktop systems, workstations, and servers.
• Troubleshooting network issues and ensuring system stability.
• Documenting and tracking client incidents in our ticketing system.
• Prioritizing and escalating support requests based on their impact.
• Maintaining passwords, data integrity, and file system security.
• Communicating technical information to both technical and non-technical personnel.
• Participating in the development of information technology and infrastructure projects.
• Handling phone and email assistance.

You'll be working a night shift schedule and participating in a rotating on-call and holiday support system, ensuring our systems are always running smoothly.

Why Manila, Philippines?

Manila is a vibrant and dynamic city, offering a unique blend of culture, history, and modernity. It's a major hub for the IT and business process outsourcing (BPO) industries, providing numerous opportunities for professional growth and development. Working in Manila allows you to experience the rich Filipino culture, enjoy its delicious cuisine, and explore its stunning landscapes. The cost of living is relatively affordable, making it an attractive location for both locals and expatriates.

Career Path

At FIS, we are committed to providing opportunities for career growth and development. As an Associate I, Systems Administration, you can advance your career by:

• Developing expertise in specific technologies and systems.
• Taking on more complex and challenging projects.
• Pursuing certifications and training programs.
• Mentoring junior team members.
• Transitioning into specialized roles such as network administrator, systems engineer, or IT project manager.

FIS provides a structured career development framework to help you achieve your professional goals.

Salary & Benefits

FIS offers a competitive salary and benefits package, including:

• Competitive salary commensurate with experience and skills.
• Health insurance coverage for you and your dependents.
• Paid time off for vacation, holidays, and sick leave.
• Retirement plans to help you save for the future.
• Employee assistance programs to support your well-being.
• Life insurance and disability insurance for added security.
• Opportunities to participate in volunteer and charitable activities.
• A flexible and creative work environment.

FIS Culture

FIS is committed to creating a diverse and inclusive work environment where everyone feels valued and respected. We foster a collaborative atmosphere where employees can share ideas, learn from each other, and achieve their full potential. Our core values include:

• Integrity: We conduct our business with the highest ethical standards.
• Collaboration: We work together to achieve common goals.
• Innovation: We embrace new ideas and technologies.
• Customer Focus: We are dedicated to meeting the needs of our clients.
• Excellence: We strive for excellence in everything we do.

At FIS, you'll be part of a global team that's making a difference in the world of fintech.

How to Apply

To apply for the Associate I, Systems Administration position at FIS in Manila, Philippines, please visit our careers website and submit your application online. Be sure to include your resume, cover letter, and any other relevant documents. We look forward to hearing from you!

FAQ

1. What are the key responsibilities of an Associate I, Systems Administration?

   Key responsibilities include providing desk-side assistance, installing and maintaining systems, troubleshooting issues, and documenting incidents.

2. What skills are required for this role?

   Required skills include troubleshooting, diagnostic tools, communication, customer service, and technical support.

3. What is the work schedule for this position?

   The work schedule is a night shift, and it includes rotating on-call and holiday support.

4. What opportunities for career growth are available at FIS?

   FIS offers opportunities for career growth through specialized roles, certifications, and mentorship programs.

5. What benefits does FIS offer?

   FIS offers a competitive salary, health insurance, paid time off, retirement plans, and employee assistance programs.

6. What is the company culture like at FIS?

   FIS has a diverse and inclusive culture that values integrity, collaboration, innovation, customer focus, and excellence.

7. Where is the location of this position?

   This position is located in Manila, Philippines.

8. Is this a remote position?

   No, this is a hybrid role requiring three days in the office and two days virtual.

9. What is the application process?

   Apply online through the FIS careers website, including your resume and cover letter.

10. What type of environment can I expect at FIS?

    You can expect a flexible, creative, and collaborative work environment.