Banking Support Analyst - Modern Banking Platform

Are you passionate about banking technology and customer service? Do you thrive in a dynamic environment where you can contribute to a transformative project? FIS is seeking a Banking Support Analyst to join our team in Wellington, New Zealand, and play a key role in supporting a major banking client on our Modern Banking Platform. If you have a strong background in retail banking, excellent analytical skills, and a desire to work with cutting-edge technology, we encourage you to apply.

Role Overview

As a Banking Support Analyst, you will be at the forefront of resolving incidents and fulfilling service requests related to our Modern Banking Platform. You will work closely with the client, operational support teams, and the Client Services Manager to ensure seamless service delivery. Your responsibilities will include incident triage, ticket management, problem resolution, and providing operational support. This role offers an excellent opportunity to expand your expertise in banking applications and contribute to a high-impact project.

Day in the Life

A typical day for a Banking Support Analyst might involve:

• Investigating and resolving application-related incidents reported by the client.
• Liaising with operational support teams to progress incident resolutions.
• Attending major incident bridge calls and providing input to restore service.
• Reviewing client service requests and fulfilling requirements.
• Conducting weekly incident and service request progress review sessions with the client.
• Developing expertise in specific modules of the Modern Banking Platform.

Why Wellington, New Zealand?

Wellington, the capital of New Zealand, is a vibrant and culturally rich city known for its stunning natural beauty, thriving arts scene, and high quality of life. Located at the southern end of the North Island, Wellington offers a unique blend of urban amenities and outdoor adventures. With its picturesque harbor, rolling hills, and proximity to national parks, Wellington is a paradise for nature lovers. The city also boasts a thriving culinary scene, world-class museums, and a friendly, welcoming community. Working in Wellington provides an opportunity to experience a unique lifestyle and contribute to a dynamic and growing economy.

Career Path

The Banking Support Analyst role is a stepping stone to a variety of career paths within FIS. With experience and demonstrated success, you could advance to roles such as:

• Senior Banking Support Analyst
• Client Services Manager
• Technical Lead
• Solutions Architect
• Project Manager

FIS is committed to providing opportunities for career growth and development. We offer training programs, mentorship opportunities, and a supportive environment to help you achieve your career goals.

Salary and Benefits

The estimated salary range for this position in Wellington, New Zealand is $75,000 - $110,000 USD per year. FIS offers a comprehensive benefits package, including:

• Competitive health and wellness benefits
• Paid time off for vacation, holidays, and personal days
• Retirement savings plan with company match
• Employee stock purchase program
• Flexible work arrangements

FIS Culture

At FIS, we foster a culture of innovation, collaboration, and inclusivity. We believe that our employees are our greatest asset, and we are committed to providing a supportive and rewarding work environment. We encourage our employees to take initiative, challenge the status quo, and make a difference. We value diversity and inclusion, and we are committed to creating a workplace where everyone feels valued and respected.

How to Apply

If you are interested in joining our team as a Banking Support Analyst, we encourage you to apply online through the FIS careers website. Please submit your resume and a cover letter highlighting your relevant experience and qualifications. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What is the Modern Banking Platform? The Modern Banking Platform is a comprehensive suite of banking applications designed to transform the way banks operate and serve their customers.
2. What kind of banking experience do you need for this role? We are looking for candidates with at least 5 years of retail banking experience.
3. Is this a fully remote role? This role is based in Wellington, New Zealand, with the flexibility to work remotely.
4. What are some important qualities for this role? Excellent analytical, communication, and customer service skills are important.
5. What is the interview process like? The interview process typically involves a phone screening, a virtual interview with the hiring manager, and a final interview with a panel of stakeholders.
6. What is the typical career path for a Banking Support Analyst? A Banking Support Analyst can advance to roles such as Senior Analyst, Client Services Manager, or Technical Lead.
7. Does FIS offer professional development opportunities? Yes, FIS is committed to providing opportunities for professional development and growth.
8. What tools and technologies will I use in this role? You will use tools and technologies such as SQL, ServiceNow, JIRA, and the MS Office Suite.
9. What is the company culture like? FIS fosters a culture of innovation, collaboration, and inclusivity.
10. What are the benefits of working at FIS? FIS offers a comprehensive benefits package, including health and wellness benefits, paid time off, and retirement savings plans.