Client Services Manager Careers at FIS - Pune, India | Apply Now!
FIS
Client Services Manager Careers at FIS - Pune, India | Apply Now!
Job Description
Client Services Manager – Pune, India
Role Overview
As a Client Services Manager at FIS, you will be the primary point of contact for our Prophet clients, ensuring they receive excellent and consistent service. You'll build strong relationships, understand their needs, and provide ongoing support for our FIS Prophet Managed Cloud Services. This role involves managing client relationships, overseeing projects and implementations, and driving client loyalty.
A Day in the Life
Your day will involve a mix of client communication, problem-solving, and project management. You'll conduct regular status calls with clients, review reports, and work to resolve any issues. You'll also collaborate with internal teams to ensure client needs are met and identify opportunities for improvement and growth.
Why Pune?
Pune is a vibrant city with a thriving technology sector and a growing financial services industry. Located in the state of Maharashtra, Pune offers a diverse culture, excellent educational institutions, and a high quality of life. FIS's presence in Pune provides opportunities for career growth and professional development in a dynamic and supportive environment.
Career Path
At FIS, we are committed to the growth and development of our employees. As a Client Services Manager, you can advance your career within the client services organization or explore opportunities in other areas of the company, such as project management, product development, or sales. We provide ongoing training and support to help you achieve your career goals.
Salary & Benefits
FIS offers a competitive salary and benefits package that includes comprehensive health insurance, paid time off, retirement savings plan, and employee stock purchase program. We also offer tuition reimbursement and professional development opportunities to help you grow your skills and advance your career.
FIS Culture
At FIS, we believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all fun. We value diversity and inclusion and are committed to creating a workplace where everyone feels valued and respected. Our talented people empower us, and we believe in providing them with the opportunities and resources they need to succeed.
How to Apply
If you are interested in joining our team as a Client Services Manager, please submit your application online through our careers website. We look forward to hearing from you!
Frequently Asked Questions (FAQ)
- What are the key responsibilities of a Client Services Manager?
The key responsibilities include managing client relationships, overseeing projects and implementations, conducting status calls, resolving billing issues, and identifying opportunities for growth.
- What qualifications are required for this role?
We are looking for candidates with 8-10 years of experience in client services or relations within the insurance or banking domain, experience with cloud infrastructure, and strong communication and problem-solving skills.
- What is the career path for a Client Services Manager at FIS?
You can advance your career within the client services organization or explore opportunities in other areas of the company, such as project management, product development, or sales.
- What benefits does FIS offer?
FIS offers a comprehensive benefits package that includes health insurance, paid time off, retirement savings plan, employee stock purchase program, and tuition reimbursement.
- What is the work environment like at FIS?
We foster a collaborative, entrepreneurial, and passionate work environment where everyone feels valued and respected.
- What opportunities are there for professional development?
FIS offers ongoing training and support to help you achieve your career goals. We also provide tuition reimbursement and professional development opportunities.
- What is the company culture like?
At FIS, we believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all fun. We value diversity and inclusion.
- How does FIS support employee well-being?
FIS provides wellness programs, an employee assistance program (EAP), and flexible spending accounts to support employee well-being.
- What is the interview process like?
The interview process typically involves a phone screening, followed by one or more in-person or virtual interviews with hiring managers and team members.
- What is FIS's commitment to diversity and inclusion?
FIS is committed to creating a workplace where everyone feels valued and respected. We have various initiatives and programs to promote diversity and inclusion within the company.
About the team
You'll have an exciting opportunity to work closely with FIS Clients to understand their needs and provide ongoing support. You'll support our FIS Prophet Managed Cloud Services, where insurers can take advantage of the benefits of outsourcing their environments to FIS while retaining the comfort of committed resources and predictable monthly costs. You'll handle increased needs from clients for Service Management and Relationship Management.
Locations
- Pune, Maharashtra, India
Salary
99,000 - 154,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Client Relationship Managementintermediate
- Service Managementintermediate
- Escalation Managementintermediate
- Project Oversightintermediate
- Implementation Managementintermediate
- Account Planningintermediate
- Client Loyalty Processintermediate
- FIS Solutions Supportintermediate
- Troubleshootingintermediate
- Variance Report Analysisintermediate
- Invoice Reviewintermediate
- Billing Issue Resolutionintermediate
- Service Level Agreement (SLA) Managementintermediate
- Commitment Request Oversightintermediate
- Opportunity Identificationintermediate
- Communicationintermediate
- Problem-solvingintermediate
- Analytical Skillsintermediate
- Negotiationintermediate
- Financial Acumenintermediate
Required Qualifications
- 8-10 years of experience in client services or relations within the insurance or banking domain. (experience)
- Experience with public cloud infrastructure or third-party cloud providers (e.g., AWS, Microsoft Azure). (experience)
- Strong understanding of IT service management principles. (experience)
- Proven ability to manage client relationships and expectations. (experience)
- Experience in managing projects and implementations. (experience)
- Excellent communication and interpersonal skills. (experience)
- Ability to analyze data and identify trends. (experience)
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). (experience)
- Experience with billing and invoicing processes. (experience)
- Knowledge of service level agreements (SLAs) and related metrics. (experience)
- Bachelor's degree in a relevant field (e.g., Business Administration, Information Technology). (experience)
- Ability to work independently and as part of a team. (experience)
- Strong problem-solving skills. (experience)
- Ability to prioritize and manage multiple tasks simultaneously. (experience)
- Experience with financial services products and services (preferred). (experience)
Responsibilities
- Develop and maintain strong working relationships with assigned clients and FIS resources in support of Prophet Managed Hosted Service (PMHS).
- Manage the service component of the client relationship and communicate expectations internally and externally.
- Conduct regular status calls with clients to discuss important key service topics and projects.
- Review variance reports and invoices, conduct periodic billing reviews, and ensure credits, write-offs, and payments are properly applied.
- Work with assigned clients’ manager or billing team to resolve billing issues and at times function as a collection agent.
- Monitor monthly service level / availability management reports to identify possible trends in service level agreement (SLA) “misses” and contact appropriate product area if “misses” fall within guidelines of a contractual penalty.
- In the event of a contractual penalty, calculate and process service level credits, inform billing team and notify client on timing of credit receipt.
- Provide oversight into commitment requests including setting up commitment in system, participating in project kickoffs to ensure understanding of project expectations and scope.
- Ensure proper resources are assigned, monitor target dates, and ensure billing is accurate and on time.
- Identify additional opportunities to provide more products, services, or other resources to customers and refer to managing director/relationship manager.
- Participate in client loyalty process by informing assigned clients of process, encouraging clients to respond to survey information in a timely manner, participating in follow-up discussions and developing action plans to address any negative comments.
- Recreate and document client issues to support product quality.
- Troubleshoot problems to support product quality.
- Ensure the quality and utilization of FIS products satisfy client needs.
Benefits
- general: Competitive salary and benefits package.
- general: Comprehensive health insurance (medical, dental, and vision).
- general: Paid time off (vacation, sick leave, and holidays).
- general: Retirement savings plan with company match.
- general: Employee stock purchase program.
- general: Life insurance and disability coverage.
- general: Flexible spending accounts (FSAs).
- general: Health savings accounts (HSAs).
- general: Wellness programs and resources.
- general: Employee assistance program (EAP).
- general: Tuition reimbursement and professional development opportunities.
- general: Opportunities for career advancement within FIS.
- general: Employee referral program.
- general: Discounts on FIS products and services.
- general: A supportive and collaborative work environment.
- general: Opportunity to work on challenging and relevant issues in financial services and technology.
- general: Be part of a team that is open, collaborative, entrepreneurial, and passionate.
Tags & Categories
Answer 10 quick questions to check your fit for Client Services Manager Careers at FIS - Pune, India | Apply Now! @ FIS.
Related Books and Jobs
Client Services Manager Careers at FIS - Pune, India | Apply Now!
FIS
Client Services Manager Careers at FIS - Pune, India | Apply Now!
Job Description
Client Services Manager – Pune, India
Role Overview
As a Client Services Manager at FIS, you will be the primary point of contact for our Prophet clients, ensuring they receive excellent and consistent service. You'll build strong relationships, understand their needs, and provide ongoing support for our FIS Prophet Managed Cloud Services. This role involves managing client relationships, overseeing projects and implementations, and driving client loyalty.
A Day in the Life
Your day will involve a mix of client communication, problem-solving, and project management. You'll conduct regular status calls with clients, review reports, and work to resolve any issues. You'll also collaborate with internal teams to ensure client needs are met and identify opportunities for improvement and growth.
Why Pune?
Pune is a vibrant city with a thriving technology sector and a growing financial services industry. Located in the state of Maharashtra, Pune offers a diverse culture, excellent educational institutions, and a high quality of life. FIS's presence in Pune provides opportunities for career growth and professional development in a dynamic and supportive environment.
Career Path
At FIS, we are committed to the growth and development of our employees. As a Client Services Manager, you can advance your career within the client services organization or explore opportunities in other areas of the company, such as project management, product development, or sales. We provide ongoing training and support to help you achieve your career goals.
Salary & Benefits
FIS offers a competitive salary and benefits package that includes comprehensive health insurance, paid time off, retirement savings plan, and employee stock purchase program. We also offer tuition reimbursement and professional development opportunities to help you grow your skills and advance your career.
FIS Culture
At FIS, we believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all fun. We value diversity and inclusion and are committed to creating a workplace where everyone feels valued and respected. Our talented people empower us, and we believe in providing them with the opportunities and resources they need to succeed.
How to Apply
If you are interested in joining our team as a Client Services Manager, please submit your application online through our careers website. We look forward to hearing from you!
Frequently Asked Questions (FAQ)
- What are the key responsibilities of a Client Services Manager?
The key responsibilities include managing client relationships, overseeing projects and implementations, conducting status calls, resolving billing issues, and identifying opportunities for growth.
- What qualifications are required for this role?
We are looking for candidates with 8-10 years of experience in client services or relations within the insurance or banking domain, experience with cloud infrastructure, and strong communication and problem-solving skills.
- What is the career path for a Client Services Manager at FIS?
You can advance your career within the client services organization or explore opportunities in other areas of the company, such as project management, product development, or sales.
- What benefits does FIS offer?
FIS offers a comprehensive benefits package that includes health insurance, paid time off, retirement savings plan, employee stock purchase program, and tuition reimbursement.
- What is the work environment like at FIS?
We foster a collaborative, entrepreneurial, and passionate work environment where everyone feels valued and respected.
- What opportunities are there for professional development?
FIS offers ongoing training and support to help you achieve your career goals. We also provide tuition reimbursement and professional development opportunities.
- What is the company culture like?
At FIS, we believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all fun. We value diversity and inclusion.
- How does FIS support employee well-being?
FIS provides wellness programs, an employee assistance program (EAP), and flexible spending accounts to support employee well-being.
- What is the interview process like?
The interview process typically involves a phone screening, followed by one or more in-person or virtual interviews with hiring managers and team members.
- What is FIS's commitment to diversity and inclusion?
FIS is committed to creating a workplace where everyone feels valued and respected. We have various initiatives and programs to promote diversity and inclusion within the company.
About the team
You'll have an exciting opportunity to work closely with FIS Clients to understand their needs and provide ongoing support. You'll support our FIS Prophet Managed Cloud Services, where insurers can take advantage of the benefits of outsourcing their environments to FIS while retaining the comfort of committed resources and predictable monthly costs. You'll handle increased needs from clients for Service Management and Relationship Management.
Locations
- Pune, Maharashtra, India
Salary
99,000 - 154,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Client Relationship Managementintermediate
- Service Managementintermediate
- Escalation Managementintermediate
- Project Oversightintermediate
- Implementation Managementintermediate
- Account Planningintermediate
- Client Loyalty Processintermediate
- FIS Solutions Supportintermediate
- Troubleshootingintermediate
- Variance Report Analysisintermediate
- Invoice Reviewintermediate
- Billing Issue Resolutionintermediate
- Service Level Agreement (SLA) Managementintermediate
- Commitment Request Oversightintermediate
- Opportunity Identificationintermediate
- Communicationintermediate
- Problem-solvingintermediate
- Analytical Skillsintermediate
- Negotiationintermediate
- Financial Acumenintermediate
Required Qualifications
- 8-10 years of experience in client services or relations within the insurance or banking domain. (experience)
- Experience with public cloud infrastructure or third-party cloud providers (e.g., AWS, Microsoft Azure). (experience)
- Strong understanding of IT service management principles. (experience)
- Proven ability to manage client relationships and expectations. (experience)
- Experience in managing projects and implementations. (experience)
- Excellent communication and interpersonal skills. (experience)
- Ability to analyze data and identify trends. (experience)
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). (experience)
- Experience with billing and invoicing processes. (experience)
- Knowledge of service level agreements (SLAs) and related metrics. (experience)
- Bachelor's degree in a relevant field (e.g., Business Administration, Information Technology). (experience)
- Ability to work independently and as part of a team. (experience)
- Strong problem-solving skills. (experience)
- Ability to prioritize and manage multiple tasks simultaneously. (experience)
- Experience with financial services products and services (preferred). (experience)
Responsibilities
- Develop and maintain strong working relationships with assigned clients and FIS resources in support of Prophet Managed Hosted Service (PMHS).
- Manage the service component of the client relationship and communicate expectations internally and externally.
- Conduct regular status calls with clients to discuss important key service topics and projects.
- Review variance reports and invoices, conduct periodic billing reviews, and ensure credits, write-offs, and payments are properly applied.
- Work with assigned clients’ manager or billing team to resolve billing issues and at times function as a collection agent.
- Monitor monthly service level / availability management reports to identify possible trends in service level agreement (SLA) “misses” and contact appropriate product area if “misses” fall within guidelines of a contractual penalty.
- In the event of a contractual penalty, calculate and process service level credits, inform billing team and notify client on timing of credit receipt.
- Provide oversight into commitment requests including setting up commitment in system, participating in project kickoffs to ensure understanding of project expectations and scope.
- Ensure proper resources are assigned, monitor target dates, and ensure billing is accurate and on time.
- Identify additional opportunities to provide more products, services, or other resources to customers and refer to managing director/relationship manager.
- Participate in client loyalty process by informing assigned clients of process, encouraging clients to respond to survey information in a timely manner, participating in follow-up discussions and developing action plans to address any negative comments.
- Recreate and document client issues to support product quality.
- Troubleshoot problems to support product quality.
- Ensure the quality and utilization of FIS products satisfy client needs.
Benefits
- general: Competitive salary and benefits package.
- general: Comprehensive health insurance (medical, dental, and vision).
- general: Paid time off (vacation, sick leave, and holidays).
- general: Retirement savings plan with company match.
- general: Employee stock purchase program.
- general: Life insurance and disability coverage.
- general: Flexible spending accounts (FSAs).
- general: Health savings accounts (HSAs).
- general: Wellness programs and resources.
- general: Employee assistance program (EAP).
- general: Tuition reimbursement and professional development opportunities.
- general: Opportunities for career advancement within FIS.
- general: Employee referral program.
- general: Discounts on FIS products and services.
- general: A supportive and collaborative work environment.
- general: Opportunity to work on challenging and relevant issues in financial services and technology.
- general: Be part of a team that is open, collaborative, entrepreneurial, and passionate.
Tags & Categories
Answer 10 quick questions to check your fit for Client Services Manager Careers at FIS - Pune, India | Apply Now! @ FIS.
Related Books and Jobs