Client Services Manager Specialist - Sydney, NSW
Role Overview
As a Client Services Manager Specialist at FIS in Sydney, you will be at the forefront of managing key client relationships and ensuring the seamless delivery of our enterprise payment solutions. This role demands a seasoned professional with a strong background in service delivery, payments technology, and financial software systems, including cloud technologies. You will be the primary point of contact for our clients, ensuring their needs are met, and fostering long-term partnerships. Your expertise will be crucial in troubleshooting issues, interpreting system logs, and collaborating with technical teams to maintain optimal service performance.
A Day in the Life
Your day will be dynamic and varied, involving a mix of client interaction, technical problem-solving, and strategic planning. You might start by reviewing performance reports to identify areas for improvement. Next, you could be on a call with a client, discussing their service needs and addressing any concerns. A significant portion of your day may involve collaborating with technical teams to resolve complex issues, interpreting system activities, and ensuring compliance with industry regulations. You will also spend time mentoring your team, promoting a culture of excellence and continuous improvement. Finally, you will contribute to strategic planning, working with cross-functional teams to align service delivery with client objectives and drive business growth.
Why Sydney, New South Wales?
Sydney is a global hub for financial services and technology, offering a vibrant and dynamic environment for professionals in the fintech industry. Located in New South Wales, the city boasts a strong economy, a diverse culture, and a high quality of life. Working at FIS in Sydney provides opportunities to collaborate with a talented and diverse team, engage with cutting-edge technologies, and contribute to the growth of a leading global company. The city's excellent infrastructure, diverse recreational activities, and beautiful landscapes make it an attractive location for both personal and professional growth.
Career Path
The Client Services Manager Specialist role at FIS offers a clear path for career advancement. Starting in this role, you can grow into senior leadership positions within the service delivery organization, such as Director of Client Services or Head of Service Delivery. Alternatively, you can leverage your expertise in payments technology and financial software to transition into roles in product management, solution architecture, or strategic consulting. FIS is committed to providing employees with opportunities for continuous learning and development, ensuring you have the skills and knowledge to achieve your career goals.
Salary & Benefits
FIS offers a competitive salary and benefits package designed to attract and retain top talent. The salary range for this role is estimated between $120,000 to $180,000 AUD annually, commensurate with experience and qualifications. In addition to a competitive salary, FIS provides subsidized medical and personal insurance, novated leasing options, and an employee share scheme. We also offer a modern, hybrid, and international work environment, fostering a culture of collaboration and innovation. Our commitment to employee well-being extends to providing opportunities for training and development, flexible work arrangements, and access to employee assistance programs.
FIS Culture
At FIS, we believe that our people are our greatest asset. We foster a culture that is open, collaborative, entrepreneurial, and passionate. We are committed to creating an inclusive environment where everyone feels valued and respected. Our core values include integrity, innovation, and client focus. We encourage our employees to be curious, motivated, and forward-thinking, providing them with the opportunity to work on some of the most challenging and relevant issues in financial services and technology. We believe in being part of a team that is not only high-performing but also fun.
How to Apply
If you are a motivated and experienced client services professional with a passion for payments technology and financial software, we encourage you to apply for the Client Services Manager Specialist role at FIS in Sydney. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and qualifications. We are looking for candidates who are dedicated to delivering exceptional client experiences and building enduring relationships. If your application is selected, you will be invited to participate in a series of interviews with our hiring team.
FAQ
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What are the key responsibilities of a Client Services Manager Specialist?
The key responsibilities include managing client relationships, overseeing service delivery, troubleshooting issues, and collaborating with technical teams.
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What qualifications are required for this role?
The role requires proven experience in service delivery, in-depth knowledge of payment systems, experience with financial software systems, and excellent communication skills.
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What is the salary range for this position?
The estimated salary range is $120,000 to $180,000 AUD annually, commensurate with experience and qualifications.
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What benefits does FIS offer?
FIS offers subsidized medical insurance, personal insurance options, novated leasing options, and an employee share scheme.
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What is the work environment like at FIS?
FIS offers a modern, hybrid, and international work environment, fostering a culture of collaboration and innovation.
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What opportunities for career advancement are available?
Opportunities for career advancement include senior leadership positions within the service delivery organization and transitions into roles in product management or strategic consulting.
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What is the application process?
The application process involves submitting a resume and cover letter through our online application portal, followed by a series of interviews with our hiring team.
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What skills are important for success in this role?
Important skills include client relationship management, technical proficiency, problem-solving capabilities, and communication skills.
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How does FIS support employee development?
FIS provides opportunities for continuous learning and development, ensuring employees have the skills and knowledge to achieve their career goals.
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What is the company culture like at FIS?
FIS fosters a culture that is open, collaborative, entrepreneurial, and passionate, with a focus on integrity, innovation, and client focus.
