Role Overview

The Client Success Manager (CSM) at FIS is a pivotal role focused on ensuring clients derive maximum value from their investment in FIS solutions. As a CSM, you will be the primary point of contact for clients post-sales, working to understand their business objectives, align FIS solutions to their needs, and drive adoption to achieve measurable outcomes. This role requires a blend of strategic thinking, relationship building, and technical acumen to ensure client satisfaction and long-term success.

Day in the Life

A typical day for a Client Success Manager involves a mix of client interactions, data analysis, and internal collaboration. You might start your day by reviewing client health metrics and identifying any potential risks or opportunities. This could involve analyzing product usage data, reviewing support tickets, or monitoring client feedback. You will then engage with clients through meetings, calls, or emails to discuss their progress, address any concerns, and provide guidance on how to maximize the value of FIS solutions. Additionally, you'll collaborate with internal teams, such as product, sales, and support, to ensure clients receive the necessary resources and support. You will also prepare and deliver presentations to senior stakeholders, highlighting the value and impact of FIS solutions on their business. A significant part of your day will be spent developing and executing client success plans, tracking progress against milestones, and adjusting strategies as needed.

Why [Location]?

Jacksonville, Florida, offers a vibrant and growing business environment, making it an ideal location for a Client Success Manager role at FIS. The city boasts a strong financial services sector, providing ample opportunities to engage with diverse clients. Additionally, Jacksonville's lower cost of living compared to other major cities allows for a comfortable lifestyle. Atlanta, Georgia is a fintech hub, providing more opportunity for collaboration. New York City offers exposure to large enterprise clients, and Milwaukee offers a great midwestern location.

Career Path

The Client Success Manager role at FIS provides a clear path for career advancement. You can progress to Senior Client Success Manager, where you will manage a larger portfolio of clients and take on more complex challenges. From there, you can move into a Client Success Director role, leading a team of CSMs and driving strategic initiatives to improve client satisfaction and retention. Additionally, there are opportunities to transition into other areas within FIS, such as product management, sales, or marketing, depending on your interests and skills.

Salary & Benefits

The salary range for a Client Success Manager at FIS in Jacksonville, Florida, typically falls between $90,000 and $140,000 per year, depending on experience and qualifications. In addition to a competitive salary, FIS offers a comprehensive benefits package, including health insurance, paid time off, a 401(k) plan, and employee stock purchase options.

FIS Culture

FIS is committed to creating a culture of innovation, collaboration, and inclusivity. The company values diversity and believes that different perspectives lead to better solutions. Employees are encouraged to share their ideas and contribute to the company's success. FIS also invests in employee development, providing ample opportunities for learning and growth. The company fosters a supportive work environment where employees feel valued and respected.

How to Apply

To apply for the Client Success Manager role at FIS, please visit our careers page and submit your application online. Be sure to highlight your relevant experience and skills, and explain why you are a good fit for the role. We look forward to hearing from you!

FAQ

1. What are the key responsibilities of a Client Success Manager?

   The key responsibilities include building strong client relationships, understanding their business objectives, developing client success plans, and ensuring they derive maximum value from FIS solutions.

2. What skills are required for this role?

   The required skills include client success management, account management, relationship building, communication, analytical skills, and knowledge of the financial technology industry.

3. What is the career path for a Client Success Manager at FIS?

   The career path includes progression to Senior Client Success Manager, Client Success Director, and opportunities to transition into other areas within FIS.

4. What is the salary range for this role?

   The salary range typically falls between $90,000 and $140,000 per year, depending on experience and qualifications.

5. What benefits does FIS offer?

   FIS offers a comprehensive benefits package, including health insurance, paid time off, a 401(k) plan, and employee stock purchase options.

6. What is the company culture like at FIS?

   FIS fosters a culture of innovation, collaboration, and inclusivity, valuing diversity and employee development.

7. How can I apply for this role?

   You can apply by visiting our careers page and submitting your application online.

8. What is the work environment like?

   FIS offers a supportive work environment where employees feel valued and respected, with opportunities for learning and growth.

9. What are the opportunities for professional development?

   FIS invests in employee development, providing ample opportunities for learning and growth through training programs, workshops, and mentorship.

10. What types of projects might a Client Success Manager work on?

    Client Success Managers work on a variety of projects, including developing client success plans, analyzing product usage data, and identifying expansion opportunities.