Client Success Manager, Commercial Lending and Asset Financing at FIS

Role Overview

Are you passionate about client success and financial technology? Do you have a strong understanding of commercial lending and asset financing? If so, FIS is looking for a Client Success Manager to join our team! In this role, you will be responsible for driving client satisfaction, solution adoption, and overall success for our Commercial Lending Suite and Asset Financing solutions. You will serve as a strategic partner to our clients, ensuring they realize the full value of their investment and achieve their business goals.

A Day in the Life

As a Client Success Manager, your day-to-day activities will be diverse and challenging. You will be:

• Meeting with clients to understand their business objectives and develop joint success plans.
• Analyzing client health and product usage data to identify risks and opportunities.
• Collaborating with internal teams to deliver tailored solutions and resolve client issues.
• Leading strategic conversations with senior stakeholders to drive product adoption and expansion.
• Articulating the value of our solutions and participating in the renewal process.

Why New York City or Orlando?

This position is based in either New York City, New York, or Orlando, Florida, both vibrant hubs for the financial technology industry. These locations offer:

• Access to a diverse talent pool.
• Proximity to major financial institutions and potential clients.
• Opportunities for networking and professional development.
• A high quality of life with access to world-class culture, entertainment, and dining.

Career Path

At FIS, we are committed to the growth and development of our employees. As a Client Success Manager, you will have opportunities to advance your career through:

• Increased responsibility and leadership roles within the Client Success organization.
• Cross-functional assignments in product management, sales, or marketing.
• Participation in leadership development programs.
• Mentorship opportunities with senior leaders.

Salary and Benefits

FIS offers a competitive salary and benefits package, including:

• Competitive base salary commensurate with experience.
• Comprehensive health insurance (medical, dental, vision).
• Generous paid time off (PTO) policy.
• 401(k) retirement savings plan with company match.
• Employee stock purchase plan (ESPP).
• Life insurance and disability coverage.
• Flexible spending accounts (FSA) or health savings accounts (HSA).
• Tuition reimbursement program.
• Professional development opportunities.

FIS Culture

At FIS, we foster a culture of innovation, collaboration, and inclusion. We are committed to:

• Creating a diverse and inclusive workplace where all employees feel valued and respected.
• Empowering our employees to take ownership of their work and make a difference.
• Providing opportunities for growth and development.
• Giving back to the communities where we live and work.

How to Apply

If you are a passionate and driven individual with a strong understanding of client success and financial technology, we encourage you to apply! Please submit your resume and cover letter through our online application portal.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Client Success Manager at FIS? The Client Success Manager is responsible for driving client satisfaction, solution adoption, and overall success for a specific solution by acting as a strategic partner, fostering long-term relationships, and aligning solution outcomes with business goals.
2. What experience is required for this role? Typically, 5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles is required, along with an understanding of the commercial loan process and operations related to Asset Financing.
3. What skills are important for a Client Success Manager? Key skills include client relationship building, strategic planning, data analysis, communication, and the ability to articulate business value.
4. How does the Client Success Manager contribute to FIS's success? By minimizing churn/compression risk, identifying expansion opportunities, and ensuring clients achieve their business goals through product adoption, leading to measurable ROI.
5. What does a typical day look like for a Client Success Manager? A typical day involves meeting with clients, analyzing data, collaborating with internal teams, leading strategic conversations, and articulating the value of solutions.
6. What opportunities for professional development are available at FIS? FIS offers tuition reimbursement programs, professional development opportunities, and leadership development programs.
7. What is the company culture like at FIS? FIS fosters a culture of innovation, collaboration, and inclusion, with a commitment to diversity and employee empowerment.
8. How does FIS support work-life balance? FIS provides flexible spending accounts, employee assistance programs, and various wellness programs to support work-life balance.
9. What are the long-term career prospects for a Client Success Manager at FIS? Opportunities for advancement include increased responsibility, leadership roles, cross-functional assignments, and mentorship opportunities.
10. What is the salary range for this position? The salary range is competitive and commensurate with experience, typically between $90,000 and $140,000 annually.