Collections Associate II at FIS: Your Path to a Fintech Career in St. Petersburg, FL

Are you a people-person with a knack for problem-solving and a desire to build a career in the exciting world of fintech? FIS is seeking a motivated and customer-focused Collections Associate II to join our team in St. Petersburg, Florida. This role offers a fantastic opportunity to utilize your exceptional customer service skills, resolve support issues, and grow your career with a leading global provider of financial technology solutions.

Role Overview

As a Collections Associate II, you will be at the forefront of our customer support operations, providing assistance to business customers via phone, email, and instant message. You'll be responsible for processing a high volume of inquiries related to FIS products and services, troubleshooting technical and procedural issues, and ensuring accurate documentation of customer interactions. This role requires a proactive and resourceful individual who can effectively communicate with customers, identify the root cause of problems, and determine the best course of action to resolve them.

A Day in the Life of a Collections Associate II

Here’s what a typical day might look like:

• Starting Your Day (8:00 AM - 9:00 AM): Arrive at our St. Petersburg office, grab a coffee, and prepare for the day. Check your email and instant message queues for any urgent customer inquiries.
• Customer Support (9:00 AM - 12:00 PM): Respond to inbound support requests via phone, email, and instant message. Troubleshoot customer issues related to FIS products and services, providing clear and concise instructions to resolve their problems. Accurately document all customer interactions in our CRM system.
• Lunch Break (12:00 PM - 1:00 PM): Enjoy a well-deserved lunch break in our employee break room or explore the nearby restaurants in St. Petersburg.
• Continued Support and Problem Solving (1:00 PM - 5:00 PM): Continue processing customer inquiries and resolving support issues. Collaborate with team members and escalate complex problems to senior support staff. Participate in team meetings to discuss performance goals and identify areas for improvement.
• Evening Tasks (5:00 PM): Finish any outstanding tasks, update customer records, and prepare for the next day.

Please note the specific work schedule: 8am-5pm Mon/Wed/Fri, 11am-8pm Tue/Thur, and 1-Saturday a month 9am-1pm. Training will be 9am-5:45pm Mon. thru Fri. (4 weeks).

Why St. Petersburg, Florida?

St. Petersburg, Florida, offers a vibrant and attractive lifestyle for professionals. Known for its beautiful beaches, sunny weather, and thriving arts and culture scene, St. Pete provides a high quality of life. The city boasts a growing economy with opportunities in various sectors, including technology and finance. Enjoy a relaxed coastal atmosphere with access to outdoor activities, diverse dining options, and a welcoming community. St. Petersburg is a great place to live, work, and play.

Career Path for a Collections Associate II

The Collections Associate II role is an excellent starting point for a rewarding career at FIS. With experience and demonstrated performance, you can advance to roles such as:

• Collections Associate III: Take on more complex support issues and mentor junior team members.
• Senior Collections Associate: Lead projects, develop training materials, and serve as a subject matter expert.
• Team Lead: Supervise a team of Collections Associates, providing guidance and support to ensure performance goals are met.
• Support Manager: Oversee the entire customer support operation, developing strategies to improve customer satisfaction and efficiency.

FIS is committed to providing employees with opportunities for growth and development through training programs, mentorship opportunities, and tuition reimbursement.

Salary and Benefits

The estimated salary range for a Collections Associate II in St. Petersburg, Florida, is between $35,000 and $45,000 per year. FIS also offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Paid time off (vacation and sick leave)
• 401(k) retirement plan with company match
• Employee stock purchase plan
• Life insurance
• Disability insurance
• Employee assistance program
• Tuition reimbursement

FIS is proud to offer an all-inclusive benefits package that includes private medical coverage, dental coverage, and paid vacation and sick time.

FIS Culture: Open, Collaborative, and Fun

At FIS, we believe that our people are our greatest asset. We foster a culture that is open, collaborative, entrepreneurial, passionate, and above all, fun. We encourage employees to share their ideas, work together to solve problems, and celebrate successes as a team. We are committed to providing a supportive and inclusive work environment where everyone feels valued and respected.

How to Apply

If you are ready to take the next step in your career and join a dynamic team at FIS, we encourage you to apply online. To apply for the Collections Associate II position in St. Petersburg, Florida, please visit our careers website and search for job openings in St. Petersburg, FL (location code PIE 11601).

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Collections Associate II?

   Providing customer support via phone, email, and instant message; processing customer inquiries; troubleshooting problems; and documenting interactions.

2. What qualifications are required for this role?

   High school diploma or GED, prior call center experience, collections experience preferred, and intermediate computer skills.

3. What is the work schedule for this position?

   The work schedule is 8am-5pm Mon/Wed/Fri, 11am-8pm Tue/Thur, and 1-Saturday a month 9am-1pm. Training will be 9am-5:45pm Mon. thru Fri. (4 weeks).

4. What is the salary range for a Collections Associate II in St. Petersburg, FL?

   The estimated salary range is between $35,000 and $45,000 per year.

5. What benefits does FIS offer its employees?

   FIS offers a comprehensive benefits package, including medical, dental, and vision insurance; paid time off; a 401(k) retirement plan; and tuition reimbursement.

6. What is the company culture like at FIS?

   FIS fosters a culture that is open, collaborative, entrepreneurial, passionate, and fun.

7. What are the opportunities for career advancement at FIS?

   FIS provides employees with opportunities for growth and development through training programs, mentorship, and tuition reimbursement. You can advance to roles such as Collections Associate III, Senior Collections Associate, Team Lead, and Support Manager.

8. Is this position fully remote?

   No, this position is located onsite in St. Petersburg, FL.

9. What kind of training will I receive?

   You will receive comprehensive training on FIS products and services, customer service skills, and problem-solving techniques. Training will be 9am-5:45pm Mon. thru Fri. (4 weeks).

10. What are the opportunities for growth and professional development?

    FIS provides a wide range of professional education and personal development opportunities to help you grow your skills and advance your career.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.