Customer Service Associate Careers at FIS - Hyderabad, Telangana | Apply Now!
FIS
Customer Service Associate Careers at FIS - Hyderabad, Telangana | Apply Now!
Job Description
Customer Service Associate II - Consumer (International Voice Process) at FIS
Are you a curious, motivated, and forward-thinking individual looking for an exciting career opportunity? At FIS, you'll have the chance to tackle some of the most challenging and relevant issues in the financial services and technology industry. We empower our talented people to be part of a team that is open, collaborative, entrepreneurial, and passionate. Above all, we believe in having fun!
Role Overview
As a Customer Service Associate II at FIS, you'll be the primary point of contact for consumers, providing support via phone, email, and instant message. You'll process a high volume of inquiries related to FIS products and services, troubleshoot customer problems, and escalate more complex issues to the appropriate support teams. This role requires excellent communication skills, a strong customer focus, and the ability to work both independently and as part of a team.
A Day in the Life
Here's what a typical day might look like for a Customer Service Associate II:
- Answering inbound calls and responding to emails and instant messages from customers.
- Troubleshooting customer issues related to FIS products and services.
- Documenting customer interactions and resolutions in the company's CRM system.
- Escalating complex issues to the appropriate support teams.
- Following up on escalated issues to ensure timely resolution.
- Providing guidance and support to less experienced team members.
- Meeting or exceeding performance goals for quality, efficiency, and customer satisfaction.
Why Hyderabad, Telangana, India?
Hyderabad is a vibrant and growing city in India, known for its rich history, diverse culture, and thriving technology industry. As a major hub for IT and financial services, Hyderabad offers a wide range of career opportunities and a high quality of life. The city is also home to numerous educational institutions, making it an ideal location for professional development and personal growth.
Career Path
FIS is committed to providing its employees with opportunities for career advancement. A Customer Service Associate II can progress to roles such as:
- Senior Customer Service Associate
- Team Lead
- Quality Assurance Analyst
- Trainer
- Subject Matter Expert
Salary & Benefits
The estimated salary range for a Customer Service Associate II in Hyderabad, Telangana, India is $30,000 to $50,000 per year. FIS also offers a comprehensive benefits package, including:
- Comprehensive health insurance plans (medical, dental, and vision)
- Life insurance and disability coverage
- Paid time off (vacation, sick leave, and holidays)
- Retirement savings plan with company match
- Employee stock purchase plan
- Performance-based bonuses
- Professional development opportunities
- Tuition reimbursement programs
- Employee assistance program (EAP)
- Wellness programs
- Employee discounts on various products and services
FIS Culture
At FIS, we foster a culture of innovation, collaboration, and inclusivity. We believe in empowering our employees to make a difference and providing them with the resources and support they need to succeed. We are committed to creating a workplace where everyone feels valued, respected, and appreciated.
How to Apply
If you are interested in applying for the Customer Service Associate II position, please submit your resume and cover letter through the FIS careers website.
Frequently Asked Questions (FAQ)
- What are the key responsibilities of a Customer Service Associate II?
Providing customer support via phone, email, or instant message; troubleshooting customer issues; escalating complex problems; and documenting customer interactions.
- What qualifications are required for this role?
A high school diploma or GED, two or more years of experience in a call center or customer service-related job, and excellent communication and problem-solving skills.
- What is the salary range for this position?
The estimated salary range is $30,000 to $50,000 per year.
- What benefits does FIS offer?
FIS offers a comprehensive benefits package, including health insurance, life insurance, paid time off, retirement savings plan, and more.
- What is the career path for a Customer Service Associate II?
A Customer Service Associate II can progress to roles such as Senior Customer Service Associate, Team Lead, Quality Assurance Analyst, Trainer, or Subject Matter Expert.
- What is the work environment like at FIS?
FIS fosters a culture of innovation, collaboration, and inclusivity.
- What opportunities are there for professional development?
FIS offers a variety of professional development opportunities, including training programs, tuition reimbursement, and mentorship programs.
- What is the application process?
Submit your resume and cover letter through the FIS careers website.
- Is this a remote position?
This position is located in Hyderabad, Telangana, India and is not a remote position.
- What kind of training is provided?
FIS provides comprehensive training to ensure new hires are well-prepared to handle customer inquiries and resolve issues effectively.
Locations
- Hyderabad, Telangana, India
Salary
33,000 - 55,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Supportintermediate
- Communication Skillsintermediate
- Problem Solvingintermediate
- Troubleshootingintermediate
- Customer Serviceintermediate
- Inbound Customer Serviceintermediate
- Email Communicationintermediate
- Instant Messagingintermediate
- Product Knowledgeintermediate
- Escalation Managementintermediate
- Documentationintermediate
- Data Entryintermediate
- Quality Standardsintermediate
- Time Managementintermediate
- Teamworkintermediate
- Coachingintermediate
- Mentoringintermediate
- Financial Servicesintermediate
- Call Center Experienceintermediate
- Computer Navigationintermediate
- Adaptabilityintermediate
- Active Listeningintermediate
- Empathyintermediate
- Conflict Resolutionintermediate
- Stress Managementintermediate
Required Qualifications
- High school diploma or GED required (experience)
- Two or more years of experience in a call center or customer service-related job in a service industry preferred (experience)
- One or more years financial services experience is preferable (experience)
- Knowledge of company products, services, and business operations (experience)
- Excellent customer service skills (experience)
- Excellent verbal and written communication skills (experience)
- Computer navigation and operation skills (experience)
- Effective people skills and sensitivities (experience)
- Ability to work independently and in a team environment (experience)
- Ability to troubleshoot and resolve customer problems (experience)
- Ability to remain calm and professional in stressful situations (experience)
- Strong attention to detail (experience)
Responsibilities
- Provide customer support via phone, email, or instant message
- Serve as primary contact for inbound customer issues
- Escalate technical product-related issues to the appropriate support department
- Process a high volume of customer inquiries regarding FIS products and services
- Resolve a targeted percentage of customer inquiries
- Troubleshoot customer problems and identify the root cause
- Utilize available tools and resources to determine solutions
- Escalate unresolved problems to appropriate resources in a timely manner
- Follow up on escalated issues to learn appropriate solutions and expand knowledge
- Track and document inbound support requests with accurate notation of customer problems or issues
- Update customer information and ensure accurate entry of contact details
- Meet job standards, including quality standards, adherence to schedule, and average handle time
- Provide guidance and/or mentoring to less experienced Customer Service Associates
- Maintain a positive and professional attitude while assisting customers
- Adhere to company policies and procedures
Benefits
- general: Comprehensive health insurance plans (medical, dental, and vision)
- general: Life insurance and disability coverage
- general: Paid time off (vacation, sick leave, and holidays)
- general: Retirement savings plan with company match
- general: Employee stock purchase plan
- general: Performance-based bonuses
- general: Professional development opportunities
- general: Tuition reimbursement programs
- general: Employee assistance program (EAP)
- general: Wellness programs
- general: Employee discounts on various products and services
- general: Flexible work arrangements (if applicable)
- general: Opportunities for career advancement within FIS
- general: Recognition programs for outstanding performance
- general: A supportive and inclusive work environment
- general: Access to cutting-edge technology and resources
- general: Relocation assistance (if applicable)
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Associate Careers at FIS - Hyderabad, Telangana | Apply Now! @ FIS.
Related Books and Jobs
Customer Service Associate Careers at FIS - Hyderabad, Telangana | Apply Now!
FIS
Customer Service Associate Careers at FIS - Hyderabad, Telangana | Apply Now!
Job Description
Customer Service Associate II - Consumer (International Voice Process) at FIS
Are you a curious, motivated, and forward-thinking individual looking for an exciting career opportunity? At FIS, you'll have the chance to tackle some of the most challenging and relevant issues in the financial services and technology industry. We empower our talented people to be part of a team that is open, collaborative, entrepreneurial, and passionate. Above all, we believe in having fun!
Role Overview
As a Customer Service Associate II at FIS, you'll be the primary point of contact for consumers, providing support via phone, email, and instant message. You'll process a high volume of inquiries related to FIS products and services, troubleshoot customer problems, and escalate more complex issues to the appropriate support teams. This role requires excellent communication skills, a strong customer focus, and the ability to work both independently and as part of a team.
A Day in the Life
Here's what a typical day might look like for a Customer Service Associate II:
- Answering inbound calls and responding to emails and instant messages from customers.
- Troubleshooting customer issues related to FIS products and services.
- Documenting customer interactions and resolutions in the company's CRM system.
- Escalating complex issues to the appropriate support teams.
- Following up on escalated issues to ensure timely resolution.
- Providing guidance and support to less experienced team members.
- Meeting or exceeding performance goals for quality, efficiency, and customer satisfaction.
Why Hyderabad, Telangana, India?
Hyderabad is a vibrant and growing city in India, known for its rich history, diverse culture, and thriving technology industry. As a major hub for IT and financial services, Hyderabad offers a wide range of career opportunities and a high quality of life. The city is also home to numerous educational institutions, making it an ideal location for professional development and personal growth.
Career Path
FIS is committed to providing its employees with opportunities for career advancement. A Customer Service Associate II can progress to roles such as:
- Senior Customer Service Associate
- Team Lead
- Quality Assurance Analyst
- Trainer
- Subject Matter Expert
Salary & Benefits
The estimated salary range for a Customer Service Associate II in Hyderabad, Telangana, India is $30,000 to $50,000 per year. FIS also offers a comprehensive benefits package, including:
- Comprehensive health insurance plans (medical, dental, and vision)
- Life insurance and disability coverage
- Paid time off (vacation, sick leave, and holidays)
- Retirement savings plan with company match
- Employee stock purchase plan
- Performance-based bonuses
- Professional development opportunities
- Tuition reimbursement programs
- Employee assistance program (EAP)
- Wellness programs
- Employee discounts on various products and services
FIS Culture
At FIS, we foster a culture of innovation, collaboration, and inclusivity. We believe in empowering our employees to make a difference and providing them with the resources and support they need to succeed. We are committed to creating a workplace where everyone feels valued, respected, and appreciated.
How to Apply
If you are interested in applying for the Customer Service Associate II position, please submit your resume and cover letter through the FIS careers website.
Frequently Asked Questions (FAQ)
- What are the key responsibilities of a Customer Service Associate II?
Providing customer support via phone, email, or instant message; troubleshooting customer issues; escalating complex problems; and documenting customer interactions.
- What qualifications are required for this role?
A high school diploma or GED, two or more years of experience in a call center or customer service-related job, and excellent communication and problem-solving skills.
- What is the salary range for this position?
The estimated salary range is $30,000 to $50,000 per year.
- What benefits does FIS offer?
FIS offers a comprehensive benefits package, including health insurance, life insurance, paid time off, retirement savings plan, and more.
- What is the career path for a Customer Service Associate II?
A Customer Service Associate II can progress to roles such as Senior Customer Service Associate, Team Lead, Quality Assurance Analyst, Trainer, or Subject Matter Expert.
- What is the work environment like at FIS?
FIS fosters a culture of innovation, collaboration, and inclusivity.
- What opportunities are there for professional development?
FIS offers a variety of professional development opportunities, including training programs, tuition reimbursement, and mentorship programs.
- What is the application process?
Submit your resume and cover letter through the FIS careers website.
- Is this a remote position?
This position is located in Hyderabad, Telangana, India and is not a remote position.
- What kind of training is provided?
FIS provides comprehensive training to ensure new hires are well-prepared to handle customer inquiries and resolve issues effectively.
Locations
- Hyderabad, Telangana, India
Salary
33,000 - 55,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Supportintermediate
- Communication Skillsintermediate
- Problem Solvingintermediate
- Troubleshootingintermediate
- Customer Serviceintermediate
- Inbound Customer Serviceintermediate
- Email Communicationintermediate
- Instant Messagingintermediate
- Product Knowledgeintermediate
- Escalation Managementintermediate
- Documentationintermediate
- Data Entryintermediate
- Quality Standardsintermediate
- Time Managementintermediate
- Teamworkintermediate
- Coachingintermediate
- Mentoringintermediate
- Financial Servicesintermediate
- Call Center Experienceintermediate
- Computer Navigationintermediate
- Adaptabilityintermediate
- Active Listeningintermediate
- Empathyintermediate
- Conflict Resolutionintermediate
- Stress Managementintermediate
Required Qualifications
- High school diploma or GED required (experience)
- Two or more years of experience in a call center or customer service-related job in a service industry preferred (experience)
- One or more years financial services experience is preferable (experience)
- Knowledge of company products, services, and business operations (experience)
- Excellent customer service skills (experience)
- Excellent verbal and written communication skills (experience)
- Computer navigation and operation skills (experience)
- Effective people skills and sensitivities (experience)
- Ability to work independently and in a team environment (experience)
- Ability to troubleshoot and resolve customer problems (experience)
- Ability to remain calm and professional in stressful situations (experience)
- Strong attention to detail (experience)
Responsibilities
- Provide customer support via phone, email, or instant message
- Serve as primary contact for inbound customer issues
- Escalate technical product-related issues to the appropriate support department
- Process a high volume of customer inquiries regarding FIS products and services
- Resolve a targeted percentage of customer inquiries
- Troubleshoot customer problems and identify the root cause
- Utilize available tools and resources to determine solutions
- Escalate unresolved problems to appropriate resources in a timely manner
- Follow up on escalated issues to learn appropriate solutions and expand knowledge
- Track and document inbound support requests with accurate notation of customer problems or issues
- Update customer information and ensure accurate entry of contact details
- Meet job standards, including quality standards, adherence to schedule, and average handle time
- Provide guidance and/or mentoring to less experienced Customer Service Associates
- Maintain a positive and professional attitude while assisting customers
- Adhere to company policies and procedures
Benefits
- general: Comprehensive health insurance plans (medical, dental, and vision)
- general: Life insurance and disability coverage
- general: Paid time off (vacation, sick leave, and holidays)
- general: Retirement savings plan with company match
- general: Employee stock purchase plan
- general: Performance-based bonuses
- general: Professional development opportunities
- general: Tuition reimbursement programs
- general: Employee assistance program (EAP)
- general: Wellness programs
- general: Employee discounts on various products and services
- general: Flexible work arrangements (if applicable)
- general: Opportunities for career advancement within FIS
- general: Recognition programs for outstanding performance
- general: A supportive and inclusive work environment
- general: Access to cutting-edge technology and resources
- general: Relocation assistance (if applicable)
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Associate Careers at FIS - Hyderabad, Telangana | Apply Now! @ FIS.
Related Books and Jobs