Customer Service Representative at FIS - Jacksonville, FL (WFH Eligible)

Role Overview

Are you a customer-focused individual looking to start your career in the exciting world of fintech? FIS is seeking enthusiastic and dedicated Customer Service Representatives to join our team! In this role, you'll be the first point of contact for our customers, providing exceptional service and resolving their inquiries with efficiency and empathy. You'll work in a dynamic, fast-paced environment where your contributions directly impact customer satisfaction.

A Day in the Life

As a Customer Service Representative, your day will be filled with diverse and engaging tasks. Here's a glimpse of what you can expect:

• Answering Customer Inquiries: You'll handle incoming calls, emails, and chats from customers with a wide range of questions and concerns.
• Problem Resolution: You'll use your problem-solving skills to diagnose and resolve customer issues, ensuring they receive the support they need.
• Account Management: You'll assist customers with basic account-related requests, such as card activations, payments, and address updates.
• Data Entry: You'll accurately record customer interactions and update account information in our systems.
• Escalation: When necessary, you'll escalate complex issues to senior representatives or specialized departments.
• Continuous Learning: You'll stay up-to-date on our products and services through ongoing training and self-study.

Why Jacksonville, Florida?

Jacksonville offers a great blend of city life and outdoor recreation. With beautiful beaches, a vibrant downtown area, and a growing economy, Jacksonville provides a fantastic place to live and work. Plus, this role is WFH eligible, offering the flexibility to work from the comfort of your own home!

Career Path

At FIS, we believe in investing in our employees' growth. As a Customer Service Representative, you'll have opportunities to advance your career through various paths, including:

• Senior Customer Service Representative: Taking on more complex cases and mentoring junior team members.
• Team Lead: Supervising a team of representatives and ensuring quality service delivery.
• Training Specialist: Developing and delivering training programs for new hires.
• Quality Assurance Analyst: Monitoring customer interactions and providing feedback to improve service quality.

Salary & Benefits

FIS offers a competitive salary and benefits package, including:

• Competitive hourly rate of $15/hour
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Employee assistance program
• Opportunities for professional development

FIS Culture

At FIS, we foster a culture of innovation, collaboration, and inclusivity. We believe in empowering our employees to make a difference and celebrating their successes. We are committed to creating a workplace where everyone feels valued, respected, and supported.

How to Apply

Ready to join the FIS team? Apply online through our careers website. Be sure to highlight your customer service experience and skills in your application. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What are the essential skills for this role? Excellent communication, problem-solving, and computer skills are crucial.
2. Is this a remote position? Yes, this is a WFH-eligible role.
3. What are the working hours? This position requires all work shift availability, including days, nights, and weekends.
4. What equipment will be provided? All necessary equipment will be provided by FIS.
5. Do I need my own internet connection? Yes, you must have a reliable internet connection and be able to hardwire into your router/modem.
6. What kind of training will I receive? You will receive comprehensive training on our products, services, and systems.
7. What opportunities are there for career advancement? FIS offers various career paths for Customer Service Representatives.
8. What is the company culture like? FIS fosters a culture of innovation, collaboration, and inclusivity.
9. What is the dress code? Business casual.
10. How soon will I hear back after applying? We typically respond to applications within 1-2 weeks.

At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:

• Opportunities to make an impact in fintech
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community
• Competitive salary and benefits