Role Overview

The Customer Success Manager I or II role at FIS is a vital position focused on nurturing and expanding relationships with our valued clients. Based in Columbus, Georgia, this role serves as the primary point of contact for designated clients, ensuring they receive exceptional support and derive maximum value from FIS products and services. The Customer Success Manager is responsible for understanding their clients' business objectives, proactively identifying their needs, and collaborating with internal teams to deliver tailored solutions. This role demands a combination of strategic thinking, technical proficiency, and exceptional communication skills to foster long-term partnerships and drive client satisfaction.

A Day in the Life of a Customer Success Manager

Each day as a Customer Success Manager at FIS brings a variety of responsibilities and opportunities. Here’s a glimpse into a typical day:

• Morning: Review client performance metrics, identify potential issues, and prepare for client calls.
• Mid-day: Conduct client meetings to discuss ongoing projects, address concerns, and explore opportunities for growth.
• Afternoon: Collaborate with internal teams (sales, support, product development) to resolve client issues and align on strategic initiatives.
• Late Afternoon: Document client interactions, update account plans, and prepare reports for management review.
• Throughout the Day: Respond to client inquiries, monitor service levels, and proactively identify ways to improve the client experience.

The role requires a high degree of adaptability and responsiveness to meet the dynamic needs of our clients.

Why Columbus, Georgia?

Columbus, Georgia, offers a blend of southern charm and modern amenities, making it an attractive place to live and work. Located on the Chattahoochee River, Columbus boasts a vibrant downtown area with a thriving arts and culture scene. The city offers a reasonable cost of living compared to other metropolitan areas, allowing for a comfortable lifestyle. FIS's presence in Columbus provides a stable and growing career path in a dynamic industry. The city also offers access to outdoor recreational activities, including hiking, biking, and water sports. With its friendly community and welcoming atmosphere, Columbus is an excellent place to establish a career and a home.

Career Path

The Customer Success Manager role at FIS offers significant opportunities for career advancement. Starting as a Customer Success Manager I or II, individuals can progress to senior-level positions such as:

• Senior Customer Success Manager: Managing a larger portfolio of clients and leading strategic initiatives.
• Customer Success Team Lead: Supervising a team of Customer Success Managers and providing guidance and support.
• Director of Customer Success: Overseeing the entire customer success function and developing strategies to enhance client satisfaction and retention.
• Account Executive: Transitioning into a sales-focused role, responsible for generating new business and expanding existing client relationships.

FIS is committed to providing employees with the resources and support they need to achieve their career goals. We offer comprehensive training programs, mentorship opportunities, and ongoing professional development to help our employees grow and succeed.

Salary and Benefits

FIS offers a competitive salary and benefits package that rewards employees for their contributions and supports their overall well-being. The salary range for the Customer Success Manager I or II role in Columbus, Georgia, is typically between $75,000 and $120,000 annually, depending on experience and qualifications. In addition to base salary, FIS offers a comprehensive benefits package, including:

• Comprehensive health insurance (medical, dental, and vision)
• Generous paid time off (PTO) and holidays
• 401(k) retirement savings plan with company match
• Employee stock purchase plan (ESPP)
• Life insurance and disability coverage
• Flexible spending accounts (FSA) or health savings accounts (HSA)
• Employee assistance program (EAP)
• Tuition reimbursement program
• Professional development opportunities
• Employee referral program
• Wellness programs and resources
• Paid parental leave
• Adoption assistance
• Commuter benefits
• Discounts on FIS products and services

FIS Culture

FIS is committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. We believe that a diverse workforce leads to innovation, creativity, and better business outcomes. FIS encourages employees to bring their authentic selves to work and provides opportunities for employees to connect and collaborate through various employee resource groups. Our core values include:

• Client Focus: Putting our clients at the center of everything we do.
• Innovation: Embracing new ideas and technologies to drive progress.
• Collaboration: Working together to achieve common goals.
• Integrity: Conducting business with honesty and transparency.
• Respect: Treating everyone with dignity and fairness.

FIS is dedicated to creating a positive and supportive work environment where employees can thrive and reach their full potential.

How to Apply

If you are interested in joining the FIS team as a Customer Success Manager I or II in Columbus, Georgia, we encourage you to apply online through our careers website. To apply, please follow these steps:

1. Visit the FIS careers website.
2. Search for the Customer Success Manager I or II position in Columbus, Georgia.
3. Click on the "Apply Now" button.
4. Create an account or log in to your existing account.
5. Complete the online application form, providing all required information.
6. Upload your resume and cover letter.
7. Submit your application.

We review all applications carefully and will contact qualified candidates to schedule an interview. Thank you for your interest in FIS!

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Customer Success Manager at FIS?

   Customer Success Managers are responsible for nurturing client relationships, ensuring client satisfaction, and driving client retention and growth.

2. What qualifications are required for this role?

   A bachelor's degree in business or a related field is preferred, along with proven experience in client relationship management and a strong understanding of financial technology or payments industry.

3. What is the career path for a Customer Success Manager at FIS?

   The career path includes progression to Senior Customer Success Manager, Team Lead, Director of Customer Success, and potentially Account Executive roles.

4. What is the salary range for this position?

   The salary range is between $75,000 and $120,000 annually, depending on experience and qualifications.

5. What benefits does FIS offer?

   FIS offers a comprehensive benefits package, including health insurance, PTO, 401(k), ESPP, and more.

6. What is the work environment like at FIS?

   FIS fosters a diverse and inclusive workplace with a focus on client focus, innovation, collaboration, integrity, and respect.

7. What opportunities are there for professional development?

   FIS offers comprehensive training programs, mentorship opportunities, and ongoing professional development to help employees grow and succeed.

8. How does FIS support work-life balance?

   FIS offers flexible work arrangements, generous PTO, and wellness programs to support employees' work-life balance.

9. What is the company culture like?

   FIS's culture is built on client focus, innovation, collaboration, integrity, and respect, creating a positive and supportive work environment.

10. How can I apply for this position?

    You can apply online through the FIS careers website by searching for the Customer Success Manager I or II position in Columbus, Georgia, and following the application instructions.