Data Center Operations Analyst at FIS: Powering the Future of Finance

Are you a tech enthusiast with a knack for problem-solving and a passion for maintaining critical infrastructure? Do you thrive in a fast-paced environment where every day brings new challenges? If so, a career as a Data Center Operations Analyst at FIS in Bangalore might be the perfect fit for you. FIS, a global leader in financial technology, is seeking a motivated and skilled individual to join our dynamic team and play a vital role in ensuring the smooth and secure operation of our client-based data centers.

Role Overview

As a Data Center Operations Analyst, you will be the on-site guardian of our data center's physical infrastructure. You'll be responsible for a wide range of tasks, from managing hardware and coordinating vendor activities to maintaining meticulous documentation and ensuring compliance with security protocols. This role demands a proactive individual with a strong understanding of data center operations, excellent communication skills, and the ability to work effectively both independently and as part of a team.

A Day in the Life

No two days are the same for a Data Center Operations Analyst. Here's a glimpse into what you can expect:

• Device Handling: You'll be the point person for all server, network, security, and storage device-related processes. This includes racking and stacking equipment, troubleshooting hardware issues, and ensuring proper cable management.
• Technical Support: You'll provide on-site 'Hands and Feet' support, performing tasks like hard reboots, media changes, and cable checks. Your quick thinking and problem-solving skills will be essential in resolving technical issues and minimizing downtime.
• Access Coordination: Maintaining the security of our data center is paramount. You'll manage data center access, ensuring that only authorized personnel are granted entry and that all activities comply with client-facing policies and procedures. You'll also coordinate 24/7 access for third-party providers when necessary.
• Documentation: Meticulous documentation is crucial for efficient operations. You'll create and maintain Standard Operating Procedures (SOPs) for all your responsibilities, ensuring that everyone on the team is on the same page. You'll also update connectivity documentation for network patching and maintain accurate records of cabinet and row configurations.
• Physical Data Center Work: You'll collaborate with the facilities team on tasks like rack/un-rack devices, cabling, and equipment relocation. Your physical stamina and attention to detail will be essential in ensuring that these tasks are completed safely and efficiently.
• Vendor Coordination: You'll work closely with third-party vendors like IBM, Dell, HP, and EMC, coordinating support activities and ensuring that all work is performed on the appropriate equipment. Your strong communication skills will be vital in managing vendor relationships and ensuring that their work meets our standards.
• Validation: You'll confirm with technical resources that all work has been successfully completed, ensuring that all systems are functioning as expected.
• Shipping & Storage: You'll package IT equipment for shipment and coordinate with facilities/shipping vendors. You'll also ensure that all equipment in storage areas is documented per Client-faced standards, maintaining accurate inventory and preventing loss or damage.

Why Bangalore?

Bangalore, often called the "Silicon Valley of India," is a vibrant and dynamic city that offers a wealth of opportunities for tech professionals. The city boasts a thriving IT industry, a diverse culture, and a pleasant climate. Working in Bangalore provides access to a large talent pool, cutting-edge technology, and a supportive ecosystem for innovation. FIS's presence in Bangalore provides an excellent platform for career growth and development in the heart of India's tech hub.

Career Path

At FIS, we believe in investing in our employees' growth and development. The Data Center Operations Analyst role is an excellent starting point for a fulfilling career in data center management. With experience and dedication, you can advance to roles such as:

• Senior Data Center Operations Analyst: Taking on more complex tasks and mentoring junior team members.
• Data Center Operations Manager: Overseeing the entire data center operations team and ensuring the smooth functioning of all systems.
• Infrastructure Manager: Managing all aspects of the data center infrastructure, including hardware, software, and networking.
• IT Operations Manager: Leading a team of IT professionals responsible for the overall IT operations of the organization.

Salary & Benefits

The estimated salary range for a Data Center Operations Analyst in Bangalore, India, is between INR 800,000 to INR 1,500,000 per year. FIS also offers a comprehensive benefits package that includes:

• Extensive Health Benefits Program
• Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model
• Opportunity to work with global teams and clients
• Employee stock purchase plan
• Paid time off and holidays
• Flexible spending accounts
• Life insurance and disability coverage
• Employee assistance program

FIS Culture

At FIS, we foster a culture of innovation, collaboration, and inclusivity. We believe that our employees are our greatest asset, and we are committed to providing them with the resources and support they need to succeed. We encourage our employees to be curious, motivated, and forward-thinking. We believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all, fun.

How to Apply

If you are ready to take the next step in your career and join a dynamic team at a global leader in financial technology, we encourage you to apply for the Data Center Operations Analyst position at FIS in Bangalore. Please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Data Center Operations Analyst? The key responsibilities include device handling, technical support, access coordination, documentation, physical data center work, vendor coordination, validation, and shipping & storage.
2. What qualifications are required for this role? The minimum qualifications include 2 years of work experience, experience in data center operations and facility management, a strong understanding of hardware handling, cabling, and connectivity documentation, and the ability to coordinate with multiple stakeholders and vendors.
3. What skills are important for success in this role? Important skills include technical proficiency, problem-solving abilities, communication skills, organizational skills, and the ability to work independently and as part of a team.
4. What is the career path for a Data Center Operations Analyst at FIS? The career path can lead to roles such as Senior Data Center Operations Analyst, Data Center Operations Manager, Infrastructure Manager, and IT Operations Manager.
5. What is the salary range for this role? The estimated salary range for a Data Center Operations Analyst in Bangalore, India, is between INR 800,000 to INR 1,500,000 per year.
6. What benefits does FIS offer? FIS offers a comprehensive benefits package that includes health benefits, a family protection plan, career mobility options, learning offerings, and an adaptable work model.
7. What is the work environment like at FIS? FIS fosters a culture of innovation, collaboration, and inclusivity.
8. What kind of training and development opportunities are available at FIS? FIS offers award-winning learning offerings for career development.
9. How can I apply for this position? You can apply through our online application portal by submitting your resume and cover letter.
10. What is FIS's commitment to diversity and inclusion? FIS is committed to creating a diverse and inclusive workplace where all employees feel valued and respected.