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Engineer Lead, Site Reliability - FIS

Role Overview

As an Engineer Lead in Site Reliability at FIS, you will play a critical role in ensuring the reliability, scalability, and performance of our Treasury and Payment solutions in public cloud environments (AWS/Azure). This hybrid role (three days in-office, two days virtual) requires a strong technical background, excellent problem-solving skills, and a passion for automation and continuous improvement. You will be responsible for building and supporting platform infrastructure, collaborating with development teams, and driving operational excellence using SRE principles.

Day in the Life

Here’s a glimpse into what your day might look like:

• Morning: Start your day by reviewing monitoring dashboards to identify any potential issues or anomalies in the production environment. Collaborate with the team to address any urgent alerts and ensure system health.
• Mid-day: Participate in a design review meeting to discuss the architecture of a new feature or service. Provide input on scalability, reliability, and security considerations. Work on automating infrastructure provisioning using Terraform.
• Afternoon: Work with development teams to troubleshoot a performance bottleneck in a critical application. Analyze metrics from operating systems and applications to identify the root cause. Implement a fix and monitor its effectiveness.
• Late Afternoon: Participate in a post-incident review to analyze the causes of a recent outage and identify steps to prevent similar incidents in the future. Document lessons learned and share them with the team.

Why Manila, Philippines?

Manila offers a vibrant and dynamic environment for tech professionals. As a major hub for IT and BPO services, Manila provides numerous opportunities for career growth and development. The city boasts a talented workforce, a supportive ecosystem for innovation, and a relatively lower cost of living compared to other major tech hubs. Working in Manila allows you to contribute to a global organization while experiencing a unique and rich culture.

Career Path

At FIS, we are committed to providing opportunities for our employees to grow and advance their careers. As an Engineer Lead in Site Reliability, you can progress along several career paths, including:

• Senior Engineer Lead: Lead a larger team of engineers and take on more complex projects.
• Principal Engineer: Serve as a technical expert and advisor, providing guidance and mentorship to other engineers.
• Engineering Manager: Lead and manage a team of engineers, focusing on performance management, career development, and team building.
• Architect: Design and architect complex systems and solutions, ensuring they meet business requirements and technical standards.

Salary & Benefits

The estimated salary range for this position in Manila, Philippines is $70,000 - $120,000 USD per year. FIS offers a comprehensive benefits package, including:

• Comprehensive health insurance coverage.
• Generous paid time off and vacation policy.
• Retirement savings plan with company match.
• Employee stock purchase program.
• Professional development and training opportunities.
• Tuition reimbursement for relevant courses and certifications.
• Life insurance and disability coverage.
• Employee assistance program (EAP) for mental health and well-being.
• Flexible work arrangements, including hybrid work options.
• Employee resource groups (ERGs) to promote diversity and inclusion.
• Wellness programs and initiatives to support employee health.
• Paid parental leave for new parents.
• Commuter benefits and transportation assistance.
• Employee discounts on various products and services.
• Performance-based bonuses and incentives.

FIS Culture

At FIS, we foster a culture of innovation, collaboration, and inclusivity. We believe that our employees are our greatest asset, and we are committed to providing them with the resources and support they need to succeed. We encourage our employees to be creative, to take risks, and to challenge the status quo. We value diversity and inclusion, and we strive to create a workplace where everyone feels welcome and respected. Our teams are inclusive and diverse. Our colleagues work together and celebrate together.

How to Apply

If you are a talented and motivated Engineer Lead with a passion for Site Reliability, we encourage you to apply! Please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and skills, and explain why you are a good fit for FIS.

FAQ

1. What is Site Reliability Engineering (SRE)?
   SRE is a discipline that applies software engineering principles to infrastructure and operations problems. The goal is to automate and streamline IT operations, improve system reliability, and reduce toil.
2. What is the hybrid work model at FIS?
   The hybrid work model at FIS allows employees to work both in the office and remotely. For this role, you will be required to work three days in the office and two days virtually.
3. What AWS services are commonly used in this role?
   Commonly used AWS services include EC2, S3, Lambda, RDS, VPC, IAM, CloudWatch, and CloudFormation.
4. What experience with Terraform is required?
   You should have strong experience in writing and managing Terraform scripts for provisioning cloud resources. This includes creating infrastructure as code, managing state files, and using modules.
5. What Kubernetes experience is needed?
   Experience with Kubernetes (EKS) deployment and management is required. This includes deploying applications, managing deployments, scaling services, and troubleshooting issues.
6. What monitoring tools are used at FIS?
   We use a variety of monitoring tools, including CloudWatch, Grafana, Prometheus, and Splunk. Experience with these tools is highly desirable.
7. What scripting languages are commonly used?
   Python, PowerShell, and Bash are commonly used for automating tasks and scripting solutions.
8. What is the interview process like?
   The interview process typically includes a phone screening, a technical interview, and a final interview with the hiring manager.
9. What opportunities are there for professional development?
   FIS offers a variety of professional development opportunities, including training courses, certifications, and conferences.
10. What is the company culture like at FIS?
    FIS fosters a culture of innovation, collaboration, and inclusivity. We value diversity and are committed to providing our employees with the resources and support they need to succeed.