Enterprise Incident & Problem Management Analyst at FIS: Overview

Are you a highly motivated IT professional with a passion for resolving critical incidents and improving IT processes? FIS is seeking an Enterprise Incident & Problem Management Analyst to join our dynamic team in Manila, Philippines. In this role, you will be responsible for providing 24x7 support, management, and escalation of priority one and two level production-impacting incidents across multiple data center environments. Your expertise will be crucial in minimizing service disruptions and ensuring the stability of our mission-critical systems.

A Day in the Life of an Incident & Problem Management Analyst

Imagine starting your day by reviewing the incident queue and identifying any high-priority issues that require immediate attention. You'll lead incident calls, coordinating efforts between various IT teams to resolve the issue as quickly as possible. You will act as a central point of contact, ensuring clear communication and efficient collaboration. You'll also be responsible for documenting workarounds, contributing to the knowledge base, and participating in post-incident reviews to identify areas for improvement. Throughout the day, you'll monitor system performance, proactively identify potential issues, and work with other teams to implement preventative measures.

Why Manila? A Hub for Tech Innovation

Manila is a vibrant and rapidly growing hub for technology and innovation in Southeast Asia. FIS's presence in Manila provides an excellent opportunity to work in a dynamic and multicultural environment. The city offers a competitive cost of living, a talented workforce, and a thriving tech community. Located near the Magallanes MRT Station, the Ecoplaza Bldg office provides convenient access to transportation and amenities. Furthermore, Manila offers a unique blend of modern and traditional culture, with numerous historical sites, entertainment options, and culinary experiences to explore.

Charting Your Career Path at FIS

At FIS, we are committed to investing in our employees' growth and development. As an Enterprise Incident & Problem Management Analyst, you'll have opportunities to advance your career in various directions. You could specialize in a particular area of incident or problem management, such as major incident management or root cause analysis. Alternatively, you could move into a leadership role, managing a team of incident and problem management analysts. FIS also offers opportunities to broaden your skills and experience through cross-functional assignments and training programs. With dedication and hard work, you can achieve your career aspirations at FIS.

Competitive Compensation and Benefits

FIS offers a competitive salary and benefits package that reflects the value we place on our employees. The estimated salary range for this role in Manila is $40,000 to $75,000 USD per year, depending on experience and qualifications. In addition to a competitive salary, FIS provides a comprehensive benefits package that includes health insurance, paid time off, a retirement savings plan with company match, an employee stock purchase program, and professional development opportunities. We are committed to providing our employees with the resources and support they need to thrive both personally and professionally.

The FIS Culture: Innovation, Collaboration, and Growth

FIS is a global leader in financial technology, and our success is driven by our talented and dedicated employees. We foster a culture of innovation, collaboration, and continuous learning. We encourage our employees to challenge the status quo, embrace new ideas, and work together to solve complex problems. We also provide ample opportunities for professional growth and development, including training programs, mentorship opportunities, and career advancement paths. At FIS, you'll be part of a team that is making a difference in the world of financial technology.

Ready to Join the FIS Team? Here's How to Apply

If you're ready to take the next step in your career and join the FIS team as an Enterprise Incident & Problem Management Analyst, we encourage you to apply online. Simply visit our careers page and search for the "Enterprise Incident & Problem Management Analyst" position in Manila. You'll be asked to submit your resume and cover letter, highlighting your relevant skills and experience. Our recruitment team will carefully review your application and contact you if you're selected for an interview. We look forward to hearing from you!

Frequently Asked Questions (FAQs)

1. What are the key responsibilities of an Enterprise Incident & Problem Management Analyst? The key responsibilities include managing global incidents, ensuring SLAs are met, coordinating incident resolution, maintaining trend data, and facilitating root cause analysis.
2. What skills and experience are required for this role? We are looking for candidates with solid experience in incident and problem management, excellent communication skills, and knowledge of ITIL principles.
3. Is ITIL certification required? ITIL v4 certification is a plus but not mandatory.
4. What is the work arrangement for this position? This position requires a hybrid work setup, with 2-3 days a week onsite at our Ecoplaza Bldg office in Makati City.
5. What opportunities for professional development are available at FIS? FIS offers various professional development opportunities, including training programs, mentorship, and career advancement paths.
6. What is the salary range for this role? The estimated salary range for this role in Manila is $40,000 to $75,000 USD per year.
7. What benefits does FIS offer? FIS offers a comprehensive benefits package that includes health insurance, paid time off, retirement savings, and employee stock purchase programs.
8. What is the company culture like at FIS? FIS fosters a culture of innovation, collaboration, and continuous learning.
9. How can I apply for this position? You can apply online through the FIS careers page.
10. What is the interview process like? The interview process typically involves a phone screening, followed by one or more in-person or virtual interviews with hiring managers and team members.

We believe this position offers a fantastic opportunity to contribute to a leading fintech company and grow your career in a supportive and dynamic environment.