Fraud Specialist at FIS: Your Gateway to Fintech Security

Are you detail-oriented, analytical, and passionate about protecting people from fraud? Do you thrive in a fast-paced environment where you can make a real difference? If so, a career as a Fraud Specialist at FIS might be the perfect fit for you. In this role, you'll be on the front lines of the fight against financial crime, investigating potential fraud cases and working to safeguard our clients and their customers.

Role Overview

As a Fraud Specialist, you'll be responsible for investigating potential credit card fraud cases based on information from our fraud detection systems. This involves analyzing account history, payment and transaction details, and contacting customers and merchants to gather additional information. You'll need to be a skilled communicator, a meticulous investigator, and a quick learner to succeed in this role.

This is an entry-level position within a 24/7 call center environment. While the initial responsibilities involve scripted responses and following established procedures, the role provides a strong foundation for growth within FIS. You will develop a deep understanding of fraud detection techniques, internal policies, and external regulations. You'll work under close supervision initially, but as you gain experience, you'll have the opportunity to take on more complex cases and contribute to the ongoing improvement of our fraud prevention strategies.

A Day in the Life of a Fraud Specialist

Here's a glimpse into what a typical day might look like as a Fraud Specialist at FIS:

• Responding to Alerts: You'll start your day by reviewing alerts generated by our fraud detection systems. These alerts flag potentially fraudulent transactions that require further investigation.
• Analyzing Account Activity: You'll delve into the account history associated with each alert, examining payment patterns, transaction details, and other relevant information to identify suspicious activity.
• Contacting Customers and Merchants: You'll reach out to customers and merchants to verify transactions and gather additional information about potentially fraudulent charges. Your communication skills and ability to ask clarifying questions will be crucial in this step.
• Documenting Your Findings: You'll meticulously document all your findings in our internal systems, ensuring that a complete and accurate record of each investigation is maintained.
• Taking Action: Based on your investigation, you'll take appropriate action, which may include blocking compromised accounts, issuing credit card replacements, and escalating complex cases to senior analysts.
• Learning and Growing: You'll dedicate time each day to expanding your knowledge of fraud detection techniques, internal policies, and external regulations through training and research.

Why Jacksonville, FL?

Jacksonville, Florida, offers a great blend of career opportunities and a relaxed lifestyle. With a growing economy and a thriving tech scene, Jacksonville is becoming an increasingly attractive location for professionals in the financial technology sector. The city boasts a lower cost of living than many other major metropolitan areas, allowing you to stretch your salary further. Plus, with its beautiful beaches, sunny weather, and a wide range of outdoor activities, Jacksonville offers a high quality of life.

This particular Fraud Specialist role is also eligible for work-from-home, offering flexibility to those who prefer a remote work environment.

Career Path for a Fraud Specialist at FIS

The Fraud Specialist role is an excellent starting point for a rewarding career at FIS. With experience and dedication, you can advance to positions such as:

• Senior Fraud Specialist: Take on more complex fraud cases, mentor junior analysts, and contribute to the development of fraud prevention strategies.
• Fraud Analyst: Focus on analyzing fraud trends and patterns to identify emerging threats and improve our detection systems.
• Fraud Investigator: Conduct in-depth investigations of sophisticated fraud schemes and work with law enforcement to prosecute offenders.
• Team Lead: Supervise a team of Fraud Specialists and provide guidance and support to ensure their success.
• Management Roles: Progress into various management positions within the fraud prevention department, overseeing teams and contributing to the overall strategy.

FIS is committed to providing its employees with opportunities for growth and development. We offer a variety of training programs, mentorship opportunities, and career advancement resources to help you reach your full potential.

Salary and Benefits

The hourly rate for this Fraud Specialist position is $15 per hour. FIS also offers a comprehensive benefits package that includes:

• Health Insurance: Medical, dental, and vision coverage to keep you and your family healthy.
• Paid Time Off: Vacation time, sick leave, and paid holidays to help you balance work and life.
• Retirement Savings: A 401(k) plan with company matching to help you save for your future.
• Employee Stock Purchase Plan: An opportunity to purchase FIS stock at a discounted price.
• Life Insurance: Coverage to protect your family in the event of your passing.
• Disability Insurance: Income protection if you become disabled and unable to work.
• Tuition Reimbursement: Financial assistance to help you pursue further education and training.
• Employee Assistance Program: Confidential counseling and support services to help you manage personal and work-related challenges.
• Wellness Programs: Resources and programs to help you stay healthy and well.

FIS Culture: Innovation, Collaboration, and Inclusion

At FIS, we believe that our success is driven by our people. We foster a culture of innovation, collaboration, and inclusion, where every employee feels valued, respected, and empowered to contribute their best work. We are committed to creating a diverse and inclusive workplace where everyone has the opportunity to thrive.

How to Apply

If you are ready to join our team and make a difference in the world of fintech, we encourage you to apply for the Fraud Specialist position today. Simply click on the "Apply Now" button to submit your application. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What are the essential skills for a Fraud Specialist? Strong analytical, communication, and problem-solving skills are crucial. You should also be detail-oriented, adaptable, and proficient with computers.
2. What is the work schedule for this position? This is a 24/7 call center environment, so you must be flexible to work days, nights, and weekends.
3. Is this position eligible for remote work? Yes, this position is eligible for work from home. However, you must have a reliable high-speed internet connection and meet the technical requirements.
4. What kind of training will I receive? You'll receive comprehensive training on fraud detection techniques, internal policies, and external regulations. You'll also have ongoing opportunities for professional development.
5. What is the career path for a Fraud Specialist? With experience and dedication, you can advance to positions such as Senior Fraud Specialist, Fraud Analyst, Fraud Investigator, Team Lead, and various management roles.
6. What is the company culture like at FIS? FIS fosters a culture of innovation, collaboration, and inclusion, where every employee feels valued, respected, and empowered to contribute their best work.
7. What are the benefits of working at FIS? FIS offers a comprehensive benefits package that includes health insurance, paid time off, retirement savings, and employee stock purchase plans.
8. What is the dress code for this position? While working from home, the dress code is business casual for on-camera meetings.
9. What is the interview process like? The interview process typically involves a phone screening, followed by one or more interviews with hiring managers.
10. How can I prepare for the interview? Research FIS, review the job description carefully, and be prepared to discuss your skills, experience, and career goals. Also, be ready to ask insightful questions about the role and the company.