GMI Product Support Representative III Careers at FIS - Jacksonville, Florida | Apply Now!
FIS
GMI Product Support Representative III Careers at FIS - Jacksonville, Florida | Apply Now!
Job Description
GMI Product Support Representative III at FIS - Jacksonville, FL
Role Overview
The GMI Product Support Representative III plays a critical role in ensuring the quality and utilization of FIS software products meet our clients' needs. In this role, you will provide in-depth product support to FIS clients, resolving incoming Stream GMI Software inquiries and addressing customer concerns during installation, operation, maintenance, or product application. Your expertise will be essential in maintaining consistent account control for our clients.
Day in the Life
As a GMI Product Support Representative III, your day will involve:
- Responding to customer product inquiries via telephone, email, or chat sessions.
- Troubleshooting and resolving technical issues related to the GMI Back Office System.
- Documenting customer information and recurring technical issues.
- Recreating client issues in a test environment to identify and resolve problems.
- Using SQL, Crystal Reports, or report manager to build moderately complex reports.
- Collaborating with product development teams to improve product quality.
Why Jacksonville, Florida?
Jacksonville, Florida, offers a vibrant blend of urban sophistication and natural beauty, making it an excellent location for career growth and personal enjoyment. With a thriving financial sector, Jacksonville provides ample opportunities for professional development within FIS. The city boasts a low cost of living compared to other major metropolitan areas, allowing for a comfortable lifestyle. Enjoy beautiful beaches, a lively arts and culture scene, and a warm, welcoming community. Jacksonville’s growing economy and diverse environment make it an ideal place to build a career and a life.
Career Path
At FIS, we are committed to the growth and development of our employees. The GMI Product Support Representative III role offers a clear career path with opportunities to advance within the company. Potential career advancements include:
- GMI Product Support Representative IV: Taking on more complex support issues and mentoring junior team members.
- Senior Product Specialist: Becoming a subject matter expert and leading training sessions for clients and internal teams.
- Team Lead: Supervising a team of product support representatives and managing daily operations.
- Project Manager: Leading software implementation projects and managing client relationships.
Salary & Benefits
FIS offers a competitive salary and benefits package to attract and retain top talent. The salary range for the GMI Product Support Representative III in Jacksonville, FL, is estimated to be between $65,000 and $95,000 annually, depending on experience and qualifications. In addition to competitive pay, FIS provides:
- Comprehensive health insurance (medical, dental, vision)
- Paid time off (PTO) and vacation days
- Company-matched 401(k) retirement plan
- Employee stock purchase program
- Life insurance and disability coverage
- Flexible spending accounts (FSAs)
- Employee assistance program (EAP)
- Professional development opportunities
- Tuition reimbursement
- Wellness programs and resources
FIS Culture
FIS is committed to creating an inclusive and diverse work environment where all employees feel valued and respected. We foster a culture of innovation, collaboration, and continuous learning. Our employees are empowered to make a difference and contribute to the success of our clients and communities. We believe in investing in our employees' growth and providing them with the tools and resources they need to succeed.
How to Apply
If you are a motivated and experienced professional with a passion for providing exceptional product support, we encourage you to apply for the GMI Product Support Representative III position at FIS. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant skills and experience, and explain why you are interested in working for FIS.
FAQ
What are the key responsibilities of a GMI Product Support Representative III?
Key responsibilities include providing in-depth product support, resolving customer inquiries, documenting technical issues, recreating client issues in a test environment, and building reports using SQL, Crystal Reports, or report manager.
What qualifications are required for this role?
A Bachelor’s Degree in business or a related field, prior banking or finance experience, knowledge of the GMI Back Office System, strong analytical skills, and excellent communication skills are required.
What opportunities for career advancement are available at FIS?
Potential career advancements include GMI Product Support Representative IV, Senior Product Specialist, Team Lead, and Project Manager.
What benefits does FIS offer to its employees?
FIS offers comprehensive health insurance, paid time off, a company-matched 401(k) retirement plan, an employee stock purchase program, and professional development opportunities.
What is the work environment like at FIS?
FIS fosters a culture of innovation, collaboration, and continuous learning. We are committed to creating an inclusive and diverse work environment where all employees feel valued and respected.
How does FIS support employee growth and development?
FIS invests in its employees' growth by providing professional development opportunities, tuition reimbursement, and wellness programs.
What is the salary range for this position?
The salary range for the GMI Product Support Representative III in Jacksonville, FL, is estimated to be between $65,000 and $95,000 annually, depending on experience and qualifications.
What skills are essential for success in this role?
Essential skills include strong analytical skills, excellent communication skills, problem-solving abilities, and knowledge of the GMI Back Office System.
How does FIS contribute to the community?
FIS provides resources for employees to invest in their communities through volunteer opportunities and charitable giving programs.
What is FIS's commitment to diversity and inclusion?
FIS is committed to creating an inclusive and diverse work environment where all employees feel valued and respected. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
Locations
- Jacksonville, Florida, United States
Salary
71,500 - 104,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- GMI Back Office Systemintermediate
- SQLintermediate
- Crystal Reportsintermediate
- Report Managerintermediate
- Product Supportintermediate
- Customer Serviceintermediate
- Technical Supportintermediate
- Problem Solvingintermediate
- Analytical Skillsintermediate
- Communication Skills (Oral & Written)intermediate
- Interpersonal Skillsintermediate
- Time Managementintermediate
- Organizational Skillsintermediate
- Banking Knowledgeintermediate
- Finance Knowledgeintermediate
- Software Product Knowledgeintermediate
- Business Analysisintermediate
- Software Implementationintermediate
- Documentationintermediate
- Requirements Analysisintermediate
- Test Environment Managementintermediate
- Application Supportintermediate
- System Supportintermediate
- Client Relationship Managementintermediate
Required Qualifications
- Bachelor’s Degree in business or related field or the equivalent combination of education, training, or work experience. (experience)
- Prior banking or finance related experiences a plus; personal banking experience preferred (experience)
- Knowledge of GMI Back Office System. (experience)
- Strong analytical skills (experience)
- Knowledge in programming, business analysis or implementation of software products (experience)
- Organizational and time management skills required (experience)
- Self-starter with proven ability to work independently (experience)
- Extremely comfortable working with computers and a variety of applications (experience)
- Excellent oral and written communications skills (experience)
- Strong problem-solving skills (experience)
Responsibilities
- Provides in-depth product support to FIS clients by resolving incoming Stream GMI Software inquiries.
- Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
- Resolves customer concerns raised during installation, operation, maintenance or GMI product application or compatibility matters.
- Documents customer information and recurring technical issues to support product quality programs and product development.
- Recreates client issues in test environment.
- Identifies/documents how applications and systems interact to support business processes.
- Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Uses SQL, Crystal Reports, or report manager to build moderately complex reports.
- Maintaining consistent account control of clients using FIS software products.
- Ensuring the quality and utilization of FIS software products satisfies client needs.
- Providing client-centric support activities.
- Collaborating with product development teams to improve product quality.
Benefits
- general: Opportunities to innovate in fintech
- general: Tools for personal and professional growth
- general: Inclusive and diverse work environment
- general: Resources to invest in your community
- general: Competitive salary and benefits
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (PTO) and vacation days
- general: Company-matched 401(k) retirement plan
- general: Employee stock purchase program
- general: Life insurance and disability coverage
- general: Flexible spending accounts (FSAs)
- general: Employee assistance program (EAP)
- general: Professional development opportunities
- general: Tuition reimbursement
- general: Wellness programs and resources
- general: Employee discounts on various products and services
- general: Parental leave benefits
- general: Adoption assistance
Tags & Categories
Answer 10 quick questions to check your fit for GMI Product Support Representative III Careers at FIS - Jacksonville, Florida | Apply Now! @ FIS.
Related Books and Jobs
GMI Product Support Representative III Careers at FIS - Jacksonville, Florida | Apply Now!
FIS
GMI Product Support Representative III Careers at FIS - Jacksonville, Florida | Apply Now!
Job Description
GMI Product Support Representative III at FIS - Jacksonville, FL
Role Overview
The GMI Product Support Representative III plays a critical role in ensuring the quality and utilization of FIS software products meet our clients' needs. In this role, you will provide in-depth product support to FIS clients, resolving incoming Stream GMI Software inquiries and addressing customer concerns during installation, operation, maintenance, or product application. Your expertise will be essential in maintaining consistent account control for our clients.
Day in the Life
As a GMI Product Support Representative III, your day will involve:
- Responding to customer product inquiries via telephone, email, or chat sessions.
- Troubleshooting and resolving technical issues related to the GMI Back Office System.
- Documenting customer information and recurring technical issues.
- Recreating client issues in a test environment to identify and resolve problems.
- Using SQL, Crystal Reports, or report manager to build moderately complex reports.
- Collaborating with product development teams to improve product quality.
Why Jacksonville, Florida?
Jacksonville, Florida, offers a vibrant blend of urban sophistication and natural beauty, making it an excellent location for career growth and personal enjoyment. With a thriving financial sector, Jacksonville provides ample opportunities for professional development within FIS. The city boasts a low cost of living compared to other major metropolitan areas, allowing for a comfortable lifestyle. Enjoy beautiful beaches, a lively arts and culture scene, and a warm, welcoming community. Jacksonville’s growing economy and diverse environment make it an ideal place to build a career and a life.
Career Path
At FIS, we are committed to the growth and development of our employees. The GMI Product Support Representative III role offers a clear career path with opportunities to advance within the company. Potential career advancements include:
- GMI Product Support Representative IV: Taking on more complex support issues and mentoring junior team members.
- Senior Product Specialist: Becoming a subject matter expert and leading training sessions for clients and internal teams.
- Team Lead: Supervising a team of product support representatives and managing daily operations.
- Project Manager: Leading software implementation projects and managing client relationships.
Salary & Benefits
FIS offers a competitive salary and benefits package to attract and retain top talent. The salary range for the GMI Product Support Representative III in Jacksonville, FL, is estimated to be between $65,000 and $95,000 annually, depending on experience and qualifications. In addition to competitive pay, FIS provides:
- Comprehensive health insurance (medical, dental, vision)
- Paid time off (PTO) and vacation days
- Company-matched 401(k) retirement plan
- Employee stock purchase program
- Life insurance and disability coverage
- Flexible spending accounts (FSAs)
- Employee assistance program (EAP)
- Professional development opportunities
- Tuition reimbursement
- Wellness programs and resources
FIS Culture
FIS is committed to creating an inclusive and diverse work environment where all employees feel valued and respected. We foster a culture of innovation, collaboration, and continuous learning. Our employees are empowered to make a difference and contribute to the success of our clients and communities. We believe in investing in our employees' growth and providing them with the tools and resources they need to succeed.
How to Apply
If you are a motivated and experienced professional with a passion for providing exceptional product support, we encourage you to apply for the GMI Product Support Representative III position at FIS. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant skills and experience, and explain why you are interested in working for FIS.
FAQ
What are the key responsibilities of a GMI Product Support Representative III?
Key responsibilities include providing in-depth product support, resolving customer inquiries, documenting technical issues, recreating client issues in a test environment, and building reports using SQL, Crystal Reports, or report manager.
What qualifications are required for this role?
A Bachelor’s Degree in business or a related field, prior banking or finance experience, knowledge of the GMI Back Office System, strong analytical skills, and excellent communication skills are required.
What opportunities for career advancement are available at FIS?
Potential career advancements include GMI Product Support Representative IV, Senior Product Specialist, Team Lead, and Project Manager.
What benefits does FIS offer to its employees?
FIS offers comprehensive health insurance, paid time off, a company-matched 401(k) retirement plan, an employee stock purchase program, and professional development opportunities.
What is the work environment like at FIS?
FIS fosters a culture of innovation, collaboration, and continuous learning. We are committed to creating an inclusive and diverse work environment where all employees feel valued and respected.
How does FIS support employee growth and development?
FIS invests in its employees' growth by providing professional development opportunities, tuition reimbursement, and wellness programs.
What is the salary range for this position?
The salary range for the GMI Product Support Representative III in Jacksonville, FL, is estimated to be between $65,000 and $95,000 annually, depending on experience and qualifications.
What skills are essential for success in this role?
Essential skills include strong analytical skills, excellent communication skills, problem-solving abilities, and knowledge of the GMI Back Office System.
How does FIS contribute to the community?
FIS provides resources for employees to invest in their communities through volunteer opportunities and charitable giving programs.
What is FIS's commitment to diversity and inclusion?
FIS is committed to creating an inclusive and diverse work environment where all employees feel valued and respected. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
Locations
- Jacksonville, Florida, United States
Salary
71,500 - 104,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- GMI Back Office Systemintermediate
- SQLintermediate
- Crystal Reportsintermediate
- Report Managerintermediate
- Product Supportintermediate
- Customer Serviceintermediate
- Technical Supportintermediate
- Problem Solvingintermediate
- Analytical Skillsintermediate
- Communication Skills (Oral & Written)intermediate
- Interpersonal Skillsintermediate
- Time Managementintermediate
- Organizational Skillsintermediate
- Banking Knowledgeintermediate
- Finance Knowledgeintermediate
- Software Product Knowledgeintermediate
- Business Analysisintermediate
- Software Implementationintermediate
- Documentationintermediate
- Requirements Analysisintermediate
- Test Environment Managementintermediate
- Application Supportintermediate
- System Supportintermediate
- Client Relationship Managementintermediate
Required Qualifications
- Bachelor’s Degree in business or related field or the equivalent combination of education, training, or work experience. (experience)
- Prior banking or finance related experiences a plus; personal banking experience preferred (experience)
- Knowledge of GMI Back Office System. (experience)
- Strong analytical skills (experience)
- Knowledge in programming, business analysis or implementation of software products (experience)
- Organizational and time management skills required (experience)
- Self-starter with proven ability to work independently (experience)
- Extremely comfortable working with computers and a variety of applications (experience)
- Excellent oral and written communications skills (experience)
- Strong problem-solving skills (experience)
Responsibilities
- Provides in-depth product support to FIS clients by resolving incoming Stream GMI Software inquiries.
- Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
- Resolves customer concerns raised during installation, operation, maintenance or GMI product application or compatibility matters.
- Documents customer information and recurring technical issues to support product quality programs and product development.
- Recreates client issues in test environment.
- Identifies/documents how applications and systems interact to support business processes.
- Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Uses SQL, Crystal Reports, or report manager to build moderately complex reports.
- Maintaining consistent account control of clients using FIS software products.
- Ensuring the quality and utilization of FIS software products satisfies client needs.
- Providing client-centric support activities.
- Collaborating with product development teams to improve product quality.
Benefits
- general: Opportunities to innovate in fintech
- general: Tools for personal and professional growth
- general: Inclusive and diverse work environment
- general: Resources to invest in your community
- general: Competitive salary and benefits
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (PTO) and vacation days
- general: Company-matched 401(k) retirement plan
- general: Employee stock purchase program
- general: Life insurance and disability coverage
- general: Flexible spending accounts (FSAs)
- general: Employee assistance program (EAP)
- general: Professional development opportunities
- general: Tuition reimbursement
- general: Wellness programs and resources
- general: Employee discounts on various products and services
- general: Parental leave benefits
- general: Adoption assistance
Tags & Categories
Answer 10 quick questions to check your fit for GMI Product Support Representative III Careers at FIS - Jacksonville, Florida | Apply Now! @ FIS.
Related Books and Jobs