Analyst Senior, Product Technical Support - Treasury Software at FIS

Are you a tech-savvy problem-solver with a passion for finance? Do you thrive in a fast-paced environment where you can make a real difference for clients? If so, FIS is looking for an Analyst Senior, Product Technical Support to join our Treasury Software team in Philadelphia!

Role Overview

As an Analyst Senior, Product Technical Support, you will be the primary point of contact for our clients, providing in-depth technical support for our treasury software products. You will leverage your strong analytical skills, problem-solving abilities, and banking knowledge to resolve customer inquiries and ensure their success with our solutions.

A Day in the Life

Here’s a glimpse into your daily routine:

• Answering customer inquiries via phone, email, and chat, providing timely and accurate solutions.
• Troubleshooting technical issues related to our treasury software products.
• Researching complex client problems and collaborating with internal teams to find effective resolutions.
• Documenting customer interactions and technical solutions in our knowledge base.
• Identifying recurring technical issues and recommending product improvements.
• Providing training and guidance to clients on how to use our software effectively.
• Staying up-to-date on the latest product updates and industry trends.

Why Philadelphia?

Philadelphia is a vibrant city with a rich history, diverse culture, and a thriving technology scene. As a FIS employee in Philadelphia, you’ll enjoy:

• A central location with easy access to other major cities.
• A lower cost of living compared to other major metropolitan areas.
• A wide range of cultural attractions, including museums, theaters, and historical sites.
• A diverse culinary scene with restaurants to suit every taste.
• A strong sense of community and a welcoming atmosphere.

Career Path

FIS is committed to providing opportunities for career growth and development. As an Analyst Senior, Product Technical Support, you can advance your career in several directions, including:

• Team Lead: Lead a team of product support representatives, providing guidance and mentorship.
• Subject Matter Expert: Become a specialist in a specific area of our treasury software products.
• Product Manager: Contribute to the development and improvement of our products.
• Account Manager: Build relationships with key clients and manage their overall experience with FIS.

Salary & Benefits

FIS offers a competitive salary and benefits package, including:

• Competitive salary commensurate with experience
• Comprehensive health insurance (medical, dental, vision)
• Paid time off (vacation, sick leave, holidays)
• Retirement savings plan (401k) with company match
• Employee stock purchase plan
• Life insurance
• Disability insurance
• Flexible spending accounts
• Employee assistance program
• Tuition reimbursement
• Wellness programs

FIS Culture

At FIS, we foster a culture of innovation, collaboration, and inclusivity. We are committed to:

• Providing opportunities for employees to grow and develop their skills.
• Creating a diverse and inclusive work environment where everyone feels valued and respected.
• Giving back to the community through volunteerism and charitable giving.
• Promoting a healthy work-life balance.

How to Apply

To apply for the Analyst Senior, Product Technical Support position, please submit your resume and cover letter through the FIS careers website. We encourage you to highlight your relevant experience and skills, as well as your passion for providing excellent customer service.

FAQ

1. What is the typical career path for this role? The typical career path can lead to roles such as Team Lead, Subject Matter Expert, Product Manager, or Account Manager, depending on your interests and skills.
2. What kind of training will I receive? You will receive comprehensive training on our treasury software products, as well as ongoing training on customer service and technical support best practices.
3. What are the key skills and qualifications for this role? Key skills and qualifications include prior banking experience, strong analytical skills, excellent communication skills, and the ability to work independently.
4. What is the work environment like? FIS offers a hybrid work environment, with three days in-office and two days virtual. The work environment is collaborative, fast-paced, and challenging.
5. What is the company culture like? FIS fosters a culture of innovation, collaboration, and inclusivity.
6. Are there opportunities for professional development? Yes, FIS is committed to providing opportunities for professional development through training programs, mentorship opportunities, and tuition reimbursement.
7. What is the interview process like? The interview process typically involves a phone screening, followed by one or more in-person interviews with the hiring manager and other team members.
8. What are the benefits of working at FIS? FIS offers a competitive salary and benefits package, including health insurance, paid time off, retirement savings plan, and employee stock purchase plan.
9. What is FIS's commitment to diversity and inclusion? FIS is committed to creating a diverse and inclusive work environment where everyone feels valued and respected.
10. What opportunities are there to innovate in fintech at FIS? FIS provides numerous opportunities to contribute to fintech innovations, including developing new products, improving existing solutions, and exploring emerging technologies.

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