Analyst Senior, Product Technical Support - Banking & Finance at FIS

Are you passionate about banking and finance? Do you thrive on solving technical challenges and providing exceptional support to clients? If so, FIS has an exciting opportunity for you as an Analyst Senior, Product Technical Support. This hybrid role, based in Philadelphia, PA (with some presence in Makati, Philippines), offers a dynamic environment where you can leverage your skills and experience to contribute to the world of fintech.

Role Overview

As a Product Support Representative, you will be at the forefront of providing in-depth product support to FIS clients. You will be the primary point of contact for resolving customer concerns related to the installation, operation, maintenance, and application of our products. Your expertise in treasury solutions, banking processes, and financial instruments will be crucial in troubleshooting issues and recommending effective corrective actions. This role requires a strong understanding of SQL scripting, Microsoft Office Suite, and a solid background in banking or finance.

A Day in the Life

Each day will bring new and exciting challenges. You might start your day by reviewing open support tickets and prioritizing urgent issues. You'll then engage with clients, understanding their specific problems and gathering relevant information. You’ll utilize your analytical skills to diagnose the root cause of the issue and collaborate with other teams, such as product development, to find the best solution. Your strong communication skills will be essential in explaining complex technical issues to clients in a clear and concise manner. You'll also document all customer interactions and resolutions to contribute to product quality programs and future development efforts. This role requires a hybrid work model, which entails 3 days in office, and 2 days remote.

Why Philadelphia?

Philadelphia offers a unique blend of history, culture, and innovation, making it an ideal location to live and work. As a major financial hub, Philadelphia provides numerous opportunities for professional growth in the banking and finance industry. FIS in Philadelphia is positioned in the heart of the city which also holds amazing career growth opportunities. The city boasts a vibrant arts scene, diverse culinary experiences, and a rich historical background. With its affordable cost of living compared to other major cities, Philadelphia provides a great quality of life. Enjoy easy access to major transportation hubs and a thriving community of professionals.

Why Makati?

Makati City is the financial hub of the Philippines, offering a dynamic and vibrant environment for professionals in the banking and finance sector. Known for its bustling business district, Makati provides ample opportunities for career growth and development within FIS. The city is a melting pot of cultures, offering a unique blend of local traditions and international influences. With its modern infrastructure, world-class amenities, and a thriving expatriate community, Makati provides a comfortable and enriching living experience.

Career Path at FIS

FIS is committed to fostering the professional growth of its employees. As an Analyst Senior, Product Technical Support, you'll have the opportunity to advance your career within the company. Potential career paths include roles in product management, team leadership, or specialized areas of technical support. FIS provides numerous training and development programs to help you enhance your skills and knowledge. You can also take advantage of mentorship opportunities and internal mobility programs to explore different areas of the organization.

Salary & Benefits

FIS offers a competitive salary and benefits package that is designed to attract and retain top talent. While the exact salary for this position may vary based on experience and qualifications, a competitive range for this role in Philadelphia, PA is estimated to be between $75,000 and $110,000 annually. In addition to a competitive salary, FIS provides a comprehensive benefits package that includes health insurance, dental insurance, vision insurance, paid time off, paid holidays, a retirement plan (401k), life insurance, disability insurance, an employee assistance program, a flexible spending account, tuition reimbursement, and an employee stock purchase plan.

FIS Culture

FIS is known for its inclusive and diverse work environment. The company values collaboration, innovation, and personal and professional growth. FIS provides its employees with the resources and tools they need to succeed, including opportunities to innovate in fintech, access to cutting-edge technology, and a supportive management team. FIS also encourages employees to invest in their communities through volunteer opportunities and charitable giving programs. Our teams are inclusive and diverse, our colleagues work together and celebrate together.

How to Apply

If you are a talented and motivated professional with a passion for banking and finance, we encourage you to apply for the Analyst Senior, Product Technical Support position at FIS. To apply, please submit your resume and cover letter through the FIS careers website. Be sure to highlight your relevant skills and experience, including your familiarity with treasury solutions, banking processes, SQL scripting, and Microsoft Office Suite. We look forward to reviewing your application!

Frequently Asked Questions (FAQ)

1. What is the work model for this role?

   This role follows a hybrid work model, requiring three days in the office and two days of remote work.

2. What are the key skills required for this position?

   Key skills include familiarity with treasury solutions, banking processes, SQL scripting, proficiency in Microsoft Office Suite, and strong analytical and problem-solving abilities.

3. Is prior banking experience required?

   Prior banking experience is preferred but not mandatory. A solid background in banking or finance is highly desirable.

4. What opportunities for professional growth are available at FIS?

   FIS offers numerous opportunities for professional growth, including career advancement in product management, team leadership, and specialized areas of technical support. The company also provides training and development programs and mentorship opportunities.

5. What benefits does FIS offer its employees?

   FIS offers a comprehensive benefits package that includes health insurance, dental insurance, vision insurance, paid time off, paid holidays, a retirement plan (401k), life insurance, disability insurance, an employee assistance program, a flexible spending account, tuition reimbursement, and an employee stock purchase plan.

6. What is the company culture like at FIS?

   FIS has an inclusive and diverse work environment that values collaboration, innovation, and personal and professional growth. The company provides employees with the resources and tools they need to succeed and encourages them to invest in their communities.

7. What is the salary range for this position?

   The estimated salary range for this position in Philadelphia, PA is between $75,000 and $110,000 annually, depending on experience and qualifications.

8. What is the significance of SWIFT messages in this role?

   Experience or knowledge of SWIFT messages is advantageous as it aids in understanding and resolving issues related to international financial transactions.

9. How does FIS support diversity and inclusion?

   FIS fosters an inclusive environment through diverse hiring practices, employee resource groups, and initiatives that promote equity and belonging.

10. What opportunities exist for community involvement through FIS?

    FIS encourages employees to invest in their communities through volunteer opportunities, charitable giving programs, and partnerships with local organizations.

Join FIS and be part of a team that is advancing the world of fintech. Apply today and take the next step in your career!