High-CTR: Application & Production Support (Linux & Java) Careers at FIS - Pune, Maharashtra | Apply Now!
FIS
High-CTR: Application & Production Support (Linux & Java) Careers at FIS - Pune, Maharashtra | Apply Now!
Job Description
Application & Production Support (Linux & Java) Role Overview
The Application & Production Support (Linux & Java) role at FIS is a critical position responsible for ensuring the smooth operation of back-office applications. As a Managed Service Analyst, you will administer key product requirements to maintain consistent and compliant application and account management for clients using FIS software solutions. This role demands a blend of functional understanding, technical proficiency, and problem-solving skills to provide effective and timely support.
This position involves daily interaction with professionals from leading banks and corporate clients who utilize FIS financial software solutions. The successful candidate will provide real-time support for business-critical applications, troubleshoot issues, and conduct in-depth analysis of reported problems to ensure swift and effective resolution. Participation in a 24x7 support model on a rotational basis is required to ensure continuous availability for critical incident response.
Day in the Life
A typical day in this role involves:
- Monitoring application performance and identifying potential issues.
- Responding to and resolving client inquiries related to application functionality and technical issues.
- Analyzing logs and system data to diagnose problems.
- Collaborating with internal teams to escalate and resolve complex issues.
- Participating in incident management and problem resolution activities.
- Implementing and maintaining system configurations and updates.
- Documenting troubleshooting steps and solutions for future reference.
- Communicating with clients to provide updates on issue resolution progress.
- Participating in team meetings and knowledge-sharing sessions.
- Working on projects to improve system stability and performance.
Why Pune, Maharashtra?
Pune, Maharashtra is a vibrant city known as the “Oxford of the East” due to its numerous educational institutions and research centers. The city offers a blend of traditional culture and modern development, making it an attractive place to live and work. Pune has a thriving IT sector, providing numerous opportunities for professional growth and development. The cost of living is relatively affordable compared to other major cities in India, and the city offers a wide range of amenities, including shopping malls, restaurants, and entertainment venues. Pune is also well-connected to other major cities in India and has an international airport, making it easy to travel for business or leisure.
Career Path
The Application & Production Support (Linux & Java) role provides a solid foundation for career advancement within FIS. Potential career paths include:
- Senior Application Support Analyst
- Production Support Lead
- Technical Support Manager
- System Administrator
- DevOps Engineer
- Solutions Architect
- Project Manager
FIS is committed to providing opportunities for employees to grow and develop their skills. The company offers various training programs, mentorship opportunities, and career development resources to help employees achieve their career goals.
Salary & Benefits
The salary for this role is competitive and commensurate with experience. FIS also offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, employee stock purchase plan, and tuition reimbursement.
The estimated salary range for this role in Pune, Maharashtra is between ₹700,000 to ₹1,500,000 per year.
FIS Culture
FIS is a global leader in financial technology, providing a wide range of solutions and services to clients in the financial services industry. The company has a strong culture of innovation, collaboration, and customer focus. FIS is committed to creating a diverse and inclusive work environment where all employees are valued and respected.
FIS offers numerous employee benefits, including:
- Comprehensive health insurance plans
- Generous paid time off policy
- Paid holidays
- Retirement savings plan with company match
- Employee stock purchase plan
- Life insurance and disability coverage
- Flexible spending accounts
- Employee assistance program
- Wellness programs
- Professional development opportunities
- Tuition reimbursement program
- Employee referral program
- Commuter benefits
- Employee discounts
- Opportunities for career advancement
How to Apply
Interested candidates can apply for the Application & Production Support (Linux & Java) role through the FIS careers website. Please submit your resume and cover letter, highlighting your relevant experience and qualifications.
Frequently Asked Questions (FAQ)
- What are the key responsibilities of this role?
The key responsibilities include providing client support, diagnosing issues through log analysis, providing real-time troubleshooting, and collaborating with internal teams and clients. - What technical skills are required for this role?
The required technical skills include Linux, Docker, Kubernetes, Oracle, SQL, Kafka, and familiarity with monitoring tools like ELK Stack, Grafana, and Prometheus. - Is this a client-facing role?
Yes, this is a client-facing role, acting as the first line of defense and primary interface into the FIS ecosystem for clients. - What is the work schedule for this role?
This position requires participation in a 24x7 support model remotely on a rotational basis, including working in APAC, EMEA, or US shifts. - What opportunities for career advancement are available?
Potential career paths include Senior Application Support Analyst, Production Support Lead, Technical Support Manager, System Administrator, DevOps Engineer, Solutions Architect, and Project Manager. - What is the company culture like at FIS?
FIS has a strong culture of innovation, collaboration, and customer focus, with a commitment to diversity and inclusion. - What benefits does FIS offer?
FIS offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, employee stock purchase plan, and tuition reimbursement. - What is the estimated salary range for this role in Pune?
The estimated salary range is between ₹700,000 to ₹1,500,000 per year. - How can I apply for this role?
Interested candidates can apply through the FIS careers website by submitting their resume and cover letter. - What is the interview process like?
The interview process typically involves a phone screening, followed by one or more in-person or virtual interviews with the hiring manager and other team members.
Locations
- Pune, Maharashtra, India
Salary
770,000 - 1,650,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Linuxintermediate
- Dockerintermediate
- Kubernetesintermediate
- Oracleintermediate
- SQLintermediate
- Kafkaintermediate
- ELK Stack (Elasticsearch, Logstash, Kibana)intermediate
- Kibanaintermediate
- Grafanaintermediate
- Prometheusintermediate
- Geneosintermediate
- Operating Systemsintermediate
- Networkingintermediate
- Connectivity Troubleshootingintermediate
- Application Supportintermediate
- Production Supportintermediate
- Problem-solvingintermediate
- Client Communicationintermediate
- Log Analysisintermediate
- Incident Managementintermediate
- Technical Supportintermediate
- Functional Supportintermediate
- Troubleshootingintermediate
- Real-time Supportintermediate
- Communication Skillsintermediate
- Collaborationintermediate
Required Qualifications
- Experience in application and production support roles. (experience)
- Strong understanding of Linux operating systems. (experience)
- Proficiency in Java programming. (experience)
- Experience with Docker and Kubernetes containerization technologies. (experience)
- Solid knowledge of database systems like Oracle and SQL. (experience)
- Familiarity with message queuing systems such as Kafka. (experience)
- Experience with monitoring tools like ELK Stack, Grafana, and Prometheus. (experience)
- Strong understanding of basic operating system concepts, networking, and connectivity troubleshooting. (experience)
- Excellent problem-solving and analytical skills. (experience)
- Ability to communicate effectively with clients and internal teams. (experience)
- Experience in providing real-time support for business-critical applications. (experience)
- Ability to participate in a 24x7 support model and work on rotational shifts. (experience)
Responsibilities
- Deliver prompt and effective client support, addressing technical challenges with accuracy and professionalism.
- Diagnose issues through detailed log analysis from various applications.
- Provide real-time troubleshooting and resolution for trading system issues, ensuring minimal disruption to business operations.
- Collaborate with internal teams and clients through strong communication skills and the ability to confidently lead and participate in calls.
- Administer key product requirements to ensure consistent and compliant application and account management for clients using FIS software solutions.
- Maintain high standards of product quality, stability, and usability.
- Ensure application performance and service delivery consistently meet client expectations.
- Handle a wide spectrum of client inquiries, which typically span domain-specific questions, application-related issues, and technology-driven challenges.
- Act as the first line of defense and primary interface into the FIS ecosystem for clients.
- Address software and infrastructure-related issues.
- Clarify product behavior and provide functional and technical support.
- Participate in a 24x7 support model remotely on a rotational basis, ensuring continuous availability for critical incident response and timely issue resolution.
- Work in APAC, EMEA, or US shift on rotational basics on any 5 days a week.
- Monitor system performance and identify potential issues proactively.
- Document troubleshooting steps and solutions for future reference.
Benefits
- general: Comprehensive health insurance plans, including medical, dental, and vision coverage.
- general: Generous paid time off (PTO) policy, encompassing vacation, sick leave, and personal days.
- general: Paid holidays to observe national and regional holidays.
- general: Retirement savings plan with company match to help you secure your financial future.
- general: Employee stock purchase plan (ESPP) offering the opportunity to invest in FIS's success.
- general: Life insurance and disability coverage to protect you and your family.
- general: Flexible spending accounts (FSAs) for healthcare and dependent care expenses.
- general: Employee assistance program (EAP) providing confidential counseling and support services.
- general: Wellness programs promoting physical and mental well-being.
- general: Professional development opportunities, including training programs, conferences, and certifications.
- general: Tuition reimbursement program to support your educational goals.
- general: Employee referral program with incentives for successful referrals.
- general: Commuter benefits to help with transportation costs.
- general: Employee discounts on various products and services.
- general: Opportunities for career advancement and growth within FIS.
- general: Inclusive and diverse work environment where all employees are valued and respected.
- general: Employee resource groups (ERGs) that foster a sense of community and belonging.
- general: Recognition programs to celebrate employee achievements.
- general: Competitive salary and performance-based bonuses.
Tags & Categories
Answer 10 quick questions to check your fit for High-CTR: Application & Production Support (Linux & Java) Careers at FIS - Pune, Maharashtra | Apply Now! @ FIS.
Related Books and Jobs
High-CTR: Application & Production Support (Linux & Java) Careers at FIS - Pune, Maharashtra | Apply Now!
FIS
High-CTR: Application & Production Support (Linux & Java) Careers at FIS - Pune, Maharashtra | Apply Now!
Job Description
Application & Production Support (Linux & Java) Role Overview
The Application & Production Support (Linux & Java) role at FIS is a critical position responsible for ensuring the smooth operation of back-office applications. As a Managed Service Analyst, you will administer key product requirements to maintain consistent and compliant application and account management for clients using FIS software solutions. This role demands a blend of functional understanding, technical proficiency, and problem-solving skills to provide effective and timely support.
This position involves daily interaction with professionals from leading banks and corporate clients who utilize FIS financial software solutions. The successful candidate will provide real-time support for business-critical applications, troubleshoot issues, and conduct in-depth analysis of reported problems to ensure swift and effective resolution. Participation in a 24x7 support model on a rotational basis is required to ensure continuous availability for critical incident response.
Day in the Life
A typical day in this role involves:
- Monitoring application performance and identifying potential issues.
- Responding to and resolving client inquiries related to application functionality and technical issues.
- Analyzing logs and system data to diagnose problems.
- Collaborating with internal teams to escalate and resolve complex issues.
- Participating in incident management and problem resolution activities.
- Implementing and maintaining system configurations and updates.
- Documenting troubleshooting steps and solutions for future reference.
- Communicating with clients to provide updates on issue resolution progress.
- Participating in team meetings and knowledge-sharing sessions.
- Working on projects to improve system stability and performance.
Why Pune, Maharashtra?
Pune, Maharashtra is a vibrant city known as the “Oxford of the East” due to its numerous educational institutions and research centers. The city offers a blend of traditional culture and modern development, making it an attractive place to live and work. Pune has a thriving IT sector, providing numerous opportunities for professional growth and development. The cost of living is relatively affordable compared to other major cities in India, and the city offers a wide range of amenities, including shopping malls, restaurants, and entertainment venues. Pune is also well-connected to other major cities in India and has an international airport, making it easy to travel for business or leisure.
Career Path
The Application & Production Support (Linux & Java) role provides a solid foundation for career advancement within FIS. Potential career paths include:
- Senior Application Support Analyst
- Production Support Lead
- Technical Support Manager
- System Administrator
- DevOps Engineer
- Solutions Architect
- Project Manager
FIS is committed to providing opportunities for employees to grow and develop their skills. The company offers various training programs, mentorship opportunities, and career development resources to help employees achieve their career goals.
Salary & Benefits
The salary for this role is competitive and commensurate with experience. FIS also offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, employee stock purchase plan, and tuition reimbursement.
The estimated salary range for this role in Pune, Maharashtra is between ₹700,000 to ₹1,500,000 per year.
FIS Culture
FIS is a global leader in financial technology, providing a wide range of solutions and services to clients in the financial services industry. The company has a strong culture of innovation, collaboration, and customer focus. FIS is committed to creating a diverse and inclusive work environment where all employees are valued and respected.
FIS offers numerous employee benefits, including:
- Comprehensive health insurance plans
- Generous paid time off policy
- Paid holidays
- Retirement savings plan with company match
- Employee stock purchase plan
- Life insurance and disability coverage
- Flexible spending accounts
- Employee assistance program
- Wellness programs
- Professional development opportunities
- Tuition reimbursement program
- Employee referral program
- Commuter benefits
- Employee discounts
- Opportunities for career advancement
How to Apply
Interested candidates can apply for the Application & Production Support (Linux & Java) role through the FIS careers website. Please submit your resume and cover letter, highlighting your relevant experience and qualifications.
Frequently Asked Questions (FAQ)
- What are the key responsibilities of this role?
The key responsibilities include providing client support, diagnosing issues through log analysis, providing real-time troubleshooting, and collaborating with internal teams and clients. - What technical skills are required for this role?
The required technical skills include Linux, Docker, Kubernetes, Oracle, SQL, Kafka, and familiarity with monitoring tools like ELK Stack, Grafana, and Prometheus. - Is this a client-facing role?
Yes, this is a client-facing role, acting as the first line of defense and primary interface into the FIS ecosystem for clients. - What is the work schedule for this role?
This position requires participation in a 24x7 support model remotely on a rotational basis, including working in APAC, EMEA, or US shifts. - What opportunities for career advancement are available?
Potential career paths include Senior Application Support Analyst, Production Support Lead, Technical Support Manager, System Administrator, DevOps Engineer, Solutions Architect, and Project Manager. - What is the company culture like at FIS?
FIS has a strong culture of innovation, collaboration, and customer focus, with a commitment to diversity and inclusion. - What benefits does FIS offer?
FIS offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, employee stock purchase plan, and tuition reimbursement. - What is the estimated salary range for this role in Pune?
The estimated salary range is between ₹700,000 to ₹1,500,000 per year. - How can I apply for this role?
Interested candidates can apply through the FIS careers website by submitting their resume and cover letter. - What is the interview process like?
The interview process typically involves a phone screening, followed by one or more in-person or virtual interviews with the hiring manager and other team members.
Locations
- Pune, Maharashtra, India
Salary
770,000 - 1,650,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Linuxintermediate
- Dockerintermediate
- Kubernetesintermediate
- Oracleintermediate
- SQLintermediate
- Kafkaintermediate
- ELK Stack (Elasticsearch, Logstash, Kibana)intermediate
- Kibanaintermediate
- Grafanaintermediate
- Prometheusintermediate
- Geneosintermediate
- Operating Systemsintermediate
- Networkingintermediate
- Connectivity Troubleshootingintermediate
- Application Supportintermediate
- Production Supportintermediate
- Problem-solvingintermediate
- Client Communicationintermediate
- Log Analysisintermediate
- Incident Managementintermediate
- Technical Supportintermediate
- Functional Supportintermediate
- Troubleshootingintermediate
- Real-time Supportintermediate
- Communication Skillsintermediate
- Collaborationintermediate
Required Qualifications
- Experience in application and production support roles. (experience)
- Strong understanding of Linux operating systems. (experience)
- Proficiency in Java programming. (experience)
- Experience with Docker and Kubernetes containerization technologies. (experience)
- Solid knowledge of database systems like Oracle and SQL. (experience)
- Familiarity with message queuing systems such as Kafka. (experience)
- Experience with monitoring tools like ELK Stack, Grafana, and Prometheus. (experience)
- Strong understanding of basic operating system concepts, networking, and connectivity troubleshooting. (experience)
- Excellent problem-solving and analytical skills. (experience)
- Ability to communicate effectively with clients and internal teams. (experience)
- Experience in providing real-time support for business-critical applications. (experience)
- Ability to participate in a 24x7 support model and work on rotational shifts. (experience)
Responsibilities
- Deliver prompt and effective client support, addressing technical challenges with accuracy and professionalism.
- Diagnose issues through detailed log analysis from various applications.
- Provide real-time troubleshooting and resolution for trading system issues, ensuring minimal disruption to business operations.
- Collaborate with internal teams and clients through strong communication skills and the ability to confidently lead and participate in calls.
- Administer key product requirements to ensure consistent and compliant application and account management for clients using FIS software solutions.
- Maintain high standards of product quality, stability, and usability.
- Ensure application performance and service delivery consistently meet client expectations.
- Handle a wide spectrum of client inquiries, which typically span domain-specific questions, application-related issues, and technology-driven challenges.
- Act as the first line of defense and primary interface into the FIS ecosystem for clients.
- Address software and infrastructure-related issues.
- Clarify product behavior and provide functional and technical support.
- Participate in a 24x7 support model remotely on a rotational basis, ensuring continuous availability for critical incident response and timely issue resolution.
- Work in APAC, EMEA, or US shift on rotational basics on any 5 days a week.
- Monitor system performance and identify potential issues proactively.
- Document troubleshooting steps and solutions for future reference.
Benefits
- general: Comprehensive health insurance plans, including medical, dental, and vision coverage.
- general: Generous paid time off (PTO) policy, encompassing vacation, sick leave, and personal days.
- general: Paid holidays to observe national and regional holidays.
- general: Retirement savings plan with company match to help you secure your financial future.
- general: Employee stock purchase plan (ESPP) offering the opportunity to invest in FIS's success.
- general: Life insurance and disability coverage to protect you and your family.
- general: Flexible spending accounts (FSAs) for healthcare and dependent care expenses.
- general: Employee assistance program (EAP) providing confidential counseling and support services.
- general: Wellness programs promoting physical and mental well-being.
- general: Professional development opportunities, including training programs, conferences, and certifications.
- general: Tuition reimbursement program to support your educational goals.
- general: Employee referral program with incentives for successful referrals.
- general: Commuter benefits to help with transportation costs.
- general: Employee discounts on various products and services.
- general: Opportunities for career advancement and growth within FIS.
- general: Inclusive and diverse work environment where all employees are valued and respected.
- general: Employee resource groups (ERGs) that foster a sense of community and belonging.
- general: Recognition programs to celebrate employee achievements.
- general: Competitive salary and performance-based bonuses.
Tags & Categories
Answer 10 quick questions to check your fit for High-CTR: Application & Production Support (Linux & Java) Careers at FIS - Pune, Maharashtra | Apply Now! @ FIS.
Related Books and Jobs