Application & Production Support (Linux & Java) at FIS - Pune, Maharashtra

Role Overview

Are you a skilled Linux and Java professional looking to advance your career in the fintech industry? FIS is seeking a talented Application & Production Support Analyst to join our team in Pune, Maharashtra. In this role, you will be responsible for ensuring the consistent and compliant management of applications and accounts for our clients using FIS software solutions. You will play a crucial part in maintaining high standards of product quality, stability, and usability, ensuring that application performance and service delivery consistently meet client expectations.

As a Managed Service Analyst, you will handle a wide spectrum of client inquiries, which typically span domain‑specific questions, application‑related issues, and technology-driven challenges. Success in this role requires a balanced blend of functional understanding, technical proficiency, and problem-solving capability to deliver effective support and timely resolution.

A Day in the Life

Here's what a typical day might look like as an Application & Production Support Analyst at FIS:

• Start your day by reviewing open tickets and prioritizing tasks based on urgency and impact.
• Respond to client inquiries related to application functionality, technical issues, and domain-specific questions.
• Troubleshoot and resolve issues related to Linux servers, Java applications, databases (Oracle, SQL), and message streaming platforms (Kafka).
• Analyze logs from various applications to diagnose problems and identify root causes.
• Collaborate with internal teams, including development, infrastructure, and database administration, to resolve complex issues.
• Participate in incident management calls to provide real-time support and ensure minimal disruption to business operations.
• Monitor application performance and proactively identify potential issues.
• Document troubleshooting steps and solutions in a knowledge base for future reference.
• Stay up-to-date with the latest technologies and trends in Linux, Java, and related areas.
• Work on a rotational shift basis to provide 24x7 support to global clients.

Why Pune, Maharashtra?

Pune is a vibrant and growing city in Maharashtra, India, known for its strong IT industry, educational institutions, and cultural attractions. Pune offers a great quality of life with a relatively low cost of living compared to other major cities in India. The city has a pleasant climate, a diverse culinary scene, and a rich history. Working in Pune provides opportunities to collaborate with talented professionals from diverse backgrounds and contribute to the growth of the fintech industry in India.

Career Path

FIS offers a variety of career paths for Application & Production Support Analysts. You can progress to senior analyst roles, team lead positions, or specialize in areas such as database administration, infrastructure management, or application development. FIS also provides opportunities to move into project management, client relationship management, or sales roles. With continuous learning and development, you can build a rewarding and successful career at FIS.

Salary & Benefits

The salary for this role is competitive and commensurate with experience. [Salary range]. In addition to a competitive salary, FIS offers a comprehensive benefits package that includes:

• Health insurance
• Wellness programs
• Paid time off and holidays
• Retirement savings plan
• Employee stock purchase plan
• Disability and life insurance

FIS Culture

At FIS, we are committed to creating a diverse and inclusive work environment where all employees feel valued and respected. We believe that our diverse perspectives and experiences make us stronger and more innovative. We foster a collaborative and supportive culture where employees are encouraged to learn, grow, and contribute their best work. We are passionate about advancing the world of fintech and making a positive impact on our clients and communities.

How to Apply

If you are a qualified and passionate Linux and Java professional looking for a challenging and rewarding career opportunity, we encourage you to apply for the Application & Production Support Analyst role at FIS in Pune, Maharashtra. To apply, please submit your resume and cover letter through the FIS careers website.

FAQ

1. What are the key responsibilities of an Application & Production Support Analyst?

   The key responsibilities include providing technical support to clients, troubleshooting issues, analyzing logs, collaborating with internal teams, and ensuring application performance and stability.

2. What technical skills are required for this role?

   The required technical skills include Linux, Java, Docker, Kubernetes, Oracle, SQL, Kafka, and knowledge of monitoring tools like ELK, Kibana, and Grafana.

3. What is the work schedule for this role?

   The role requires participation in a 24x7 support model on a rotational shift basis.

4. What are the career advancement opportunities at FIS?

   FIS offers a variety of career paths, including senior analyst roles, team lead positions, and specialization in areas such as database administration or application development.

5. What is the company culture like at FIS?

   FIS fosters a diverse, inclusive, and collaborative work environment where employees are encouraged to learn, grow, and contribute their best work.

6. What benefits does FIS offer?

   FIS offers a comprehensive benefits package that includes health insurance, wellness programs, paid time off, retirement savings plan, and employee stock purchase plan.

7. What is the interview process like?

   The interview process typically involves a phone screening, a technical interview, and a final interview with the hiring manager.

8. Is prior experience in the fintech industry required?

   Prior experience in the fintech industry is a plus, but not required. We are looking for candidates with strong technical skills and a passion for learning about the fintech industry.

9. What opportunities are there for training and development?

   FIS provides numerous training and development opportunities to help employees enhance their skills and knowledge.

10. How does FIS support diversity and inclusion?

    FIS is committed to creating a diverse and inclusive work environment where all employees feel valued and respected. We have various initiatives and programs in place to support diversity and inclusion.

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