Application & Production Support (Linux & Java) at FIS

Are you a skilled Application & Production Support professional with expertise in Linux and Java? Do you thrive in a fast-paced environment where your problem-solving abilities and technical knowledge make a real difference? FIS is seeking a talented individual to join our team in Pune, Maharashtra, India. As a Managed Service Analyst, you will play a crucial role in ensuring the consistent and compliant application and account management for our clients using FIS software solutions. Your work will directly impact the stability and usability of our products, ensuring they consistently meet client expectations.

Role Overview

In this role, you will be responsible for providing real-time support for business-critical applications, troubleshooting issues, and conducting in-depth analysis of reported problems. You will interact daily with professionals from leading banks and corporate clients, requiring a balanced blend of functional understanding, technical proficiency, and strong communication skills. This position operates under a 24x7 support model, demanding flexibility and a commitment to continuous availability for critical incident response.

A Day in the Life

Here’s a glimpse into what your day might look like:

• Monitoring and Responding: Start your day by reviewing system alerts and addressing any immediate issues reported overnight.
• Client Interaction: Engage with clients to understand their inquiries, diagnose problems, and provide timely solutions.
• Log Analysis: Dive deep into application logs to identify root causes of issues and develop effective resolutions.
• Collaboration: Work closely with internal teams to escalate complex problems and ensure seamless service delivery.
• Documentation: Maintain detailed records of issues, solutions, and interactions for future reference and training purposes.
• Shift Handoff: Prepare a comprehensive summary of ongoing issues and activities for the next shift to ensure continuity of service.

Why Pune, Maharashtra?

Pune, often referred to as the “Oxford of the East,” is a vibrant and dynamic city with a thriving IT sector. It offers a high quality of life, a diverse cultural scene, and excellent educational institutions. Pune’s strategic location and well-developed infrastructure make it an ideal hub for technology professionals. Joining FIS in Pune means becoming part of a growing and innovative community.

Career Path at FIS

FIS is committed to the growth and development of its employees. This role provides a solid foundation for a rewarding career in application and production support. Potential career paths include:

• Senior Managed Service Analyst: Take on more complex issues and mentor junior team members.
• Technical Lead: Lead a team of support analysts and oversee critical incidents.
• Application Support Manager: Manage a team of application support specialists and drive service improvements.
• Solution Architect: Design and implement solutions to enhance application performance and reliability.

Salary & Benefits

FIS offers a competitive salary and benefits package, commensurate with experience and qualifications. The estimated salary range for this role is $80,000 to $120,000 USD per year. In addition to salary, FIS provides a comprehensive benefits program, including:

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Paid Time Off: Generous vacation, holiday, and personal time.
• Retirement Savings: 401(k) plan with employer matching contributions.
• Employee Assistance Program (EAP): Confidential counseling and support services.
• Wellness Programs: Initiatives to promote employee health and well-being.
• Life Insurance and Disability Coverage: Financial protection for employees and their families.
• Employee Stock Purchase Plan (ESPP): Opportunity to purchase FIS stock at a discounted rate.

FIS Culture

At FIS, we foster an inclusive and collaborative work environment where everyone is valued and respected. We are committed to diversity and equal opportunity, and we encourage our employees to bring their authentic selves to work. We believe in teamwork, innovation, and continuous improvement. FIS provides opportunities for professional development, mentorship, and community involvement.

How to Apply

If you are a passionate and driven Application & Production Support professional with a strong background in Linux and Java, we encourage you to apply. Please submit your resume and cover letter through the FIS careers website. We look forward to hearing from you!

Frequently Asked Questions (FAQs)

1. What are the key skills required for this role?

   The key skills include proficiency in Linux, Java, Docker, Kubernetes, Oracle, SQL, Kafka, and experience with monitoring tools like ELK Stack, Grafana, and Prometheus. Strong problem-solving, communication, and collaboration skills are also essential.

2. What is the typical work schedule for this position?

   This position operates under a 24x7 support model, requiring participation in a rotational shift schedule that includes APAC, EMEA, and US shifts on any 5 days a week.

3. What are the opportunities for career advancement at FIS?

   FIS offers various career paths for Application & Production Support professionals, including Senior Managed Service Analyst, Technical Lead, Application Support Manager, and Solution Architect.

4. What type of training and development programs does FIS offer?

   FIS provides comprehensive training programs to enhance technical and professional skills, including on-the-job training, online courses, and mentorship opportunities.

5. What is the work environment like at FIS?

   FIS fosters an inclusive and collaborative work environment where everyone is valued and respected. We are committed to diversity and equal opportunity.

6. What are the benefits of working at FIS?

   FIS offers a competitive salary and benefits package, including health insurance, paid time off, retirement savings plan, employee assistance program, and wellness programs.

7. What is the interview process for this role?

   The interview process typically includes a phone screening, technical interview, and behavioral interview. You may also be asked to complete a coding assessment.

8. What is the dress code at FIS?

   The dress code at FIS is business casual.

9. How does FIS support employee well-being?

   FIS supports employee well-being through various programs, including wellness initiatives, employee assistance program, and flexible work arrangements.

10. What is FIS's commitment to diversity and inclusion?

    FIS is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that diversity drives innovation and success.

We are looking forward to receiving your application!