Client Executive (Fund Management) at FIS - Singapore

Role Overview

As a Client Executive in Fund Management at FIS, you will be the primary point of contact for our clients, ensuring their needs are met and their experience with FIS is exceptional. This role requires a blend of customer service expertise, financial acumen, and a strong understanding of regulatory requirements. You will be responsible for handling customer inquiries, resolving issues, supporting new client onboarding, and proactively enhancing the customer experience. Your ability to work both independently and within a team, coupled with excellent organizational skills, will be crucial to your success in this fast-paced environment.

Day in the Life

Your day as a Client Executive will be dynamic and varied. Here’s a glimpse of what you can expect:

• Morning: Start by checking and responding to customer inquiries received via phone, email, or post. Prioritize urgent requests and allocate time to address complex issues.
• Mid-day: Work on new client onboarding, ensuring all necessary documentation is complete and compliant with AML/KYC requirements. Conduct due diligence for both corporate and retail clients.
• Afternoon: Participate in a team meeting to discuss process improvements and share best practices. Collaborate with other departments to resolve client issues and enhance service offerings.
• Late Afternoon: Stay updated on market conditions and regulatory changes. Make suggestions to clients that align with their best interests and the overall objectives of FIS.
• End of Day: Complete any outstanding tasks, such as processing client requests and updating customer records. Prepare for the next day by reviewing your schedule and prioritizing tasks.

Why Singapore?

Singapore is a global financial hub, offering a vibrant and dynamic environment for professionals in the fund management industry. FIS's presence in Singapore provides opportunities to work with a diverse range of clients and contribute to the growth of the financial technology sector. The city-state's commitment to innovation and its strategic location in Southeast Asia make it an ideal place to advance your career.

Career Path

The Client Executive role is a stepping stone to various career opportunities within FIS. With experience and proven performance, you can advance to roles such as Senior Client Executive, Team Lead, or Account Manager. FIS is committed to providing professional and personal development resources to help you grow and achieve your career goals. Opportunities to volunteer and support charities are also available, allowing you to make a positive impact on the community.

Salary & Benefits

FIS offers a competitive salary and benefits package to attract and retain top talent. The estimated salary range for a Client Executive in Singapore is between $50,000 to $80,000 USD per year, commensurate with experience and qualifications. In addition to salary, FIS provides:

• Comprehensive health insurance
• Generous paid time off
• Employee stock purchase plan
• Retirement savings plan with company match
• Life insurance
• Disability insurance
• Wellness programs
• Employee assistance program
• Tuition reimbursement

FIS Culture

FIS is committed to creating an inclusive and diverse work environment where all employees feel valued and respected. Our teams are collaborative, and we celebrate our successes together. We offer a flexible and creative work environment where you can learn, grow, and make an impact in your career. FIS also provides opportunities to volunteer and support charities, allowing you to contribute to the community and make a difference.

How to Apply

If you are a motivated and customer-focused professional with a passion for fund management, we encourage you to apply for the Client Executive role at FIS. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and qualifications, and explain why you are a good fit for FIS.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Client Executive?
   A Client Executive is responsible for handling customer inquiries, resolving issues, supporting new client onboarding, and proactively enhancing the customer experience.
2. What qualifications are required for this role?
   A minimum of a Diploma is required, along with at least 2 years of customer service experience in transfer agency, fund management, or related financial areas.
3. What skills are important for success in this role?
   Important skills include customer service, communication, problem-solving, organizational skills, and the ability to work independently and within a team.
4. What is the work environment like at FIS?
   FIS offers a flexible and creative work environment with a diverse and collaborative atmosphere.
5. What are the career advancement opportunities at FIS?
   With experience and proven performance, you can advance to roles such as Senior Client Executive, Team Lead, or Account Manager.
6. Does FIS offer professional development resources?
   Yes, FIS provides professional and personal development resources to help you grow and achieve your career goals.
7. Are there opportunities to volunteer and support charities at FIS?
   Yes, FIS offers opportunities to volunteer and support charities, allowing you to make a positive impact on the community.
8. What is the salary range for a Client Executive in Singapore?
   The estimated salary range is between $50,000 to $80,000 USD per year, commensurate with experience and qualifications.
9. What benefits does FIS offer?
   FIS offers a comprehensive benefits package, including health insurance, paid time off, employee stock purchase plan, and retirement savings plan.
10. How can I apply for this role?
    To apply, please submit your resume and cover letter through our online application portal, highlighting your relevant experience and qualifications.